- 39 -
Cause
You have not installed the PDF-XChange Viewer file from the installation CD.
Fix
Run
setup.exe
from the Support\PdfView folder on the installation CD.
No 10ZiG Zignature Pad Printer in Windows
Symptom
You open a document and want to send it to the Zignature Pad, but can't see
any printer in Windows.
Cause
The
Print Spooler
might not be running.
Fix
Go to
Windows Services
configuration (for example,
run services.msc
). Turn
on the
Print Spooler
service.
Signature Not Aligned
Symptom
Signatures are in the wrong position.
Cause
Your Zignature Pad is not correctly calibrated.
Fix
1.
Right click the
VPort Agent
icon in the Windows notification area and
select
Configure
.
2.
Select the
VPort Agent
tab and select
Show calibration in menu
.
3.
Restart the VPort Agent from the Windows notification area and select
Calibrate
from the right-click menu.
4.
Fix the calibration.
5.
If this doesn’t help, contact an authorized Zignature Pad service
representative.
Documents Loading Slowly on Zignature Pad
Symptom
Documents are arriving very slowly on the Zignature Pad.
Cause
It may take time to run commercials from a distant server, or running the
commercials may require too much computer processing.
Fix 1
Move the commercials to a local server.
Fix 2
Disable locally run commercials on the workstation: In the
AdvBox
folder,
rename the Adv.ini file.
Network Causes Many Communication Disturbances
Symptom
The Zignature Pad is connected via the network and you notice that the
communication causes many restarts.
Cause
The TCP/IP communication is not consistent.
Fix
In the Zignature Pad configuration, in the
Network Connection
tab,
raise the
Network tolerance index
. (Maximum allowed: 20.)
To ensure that documents are not lost during processing, in the
VPort
Summary of Contents for ZiGnature Pad 1410
Page 1: ...i...
