10ZiG Technology Limited ZiGnature Pad 1410, User Manual

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Page 2: ...2 Controlling the View Document Monitor 14 3 Signing a Document 14 4 Storing the Document 15 System Configuration 17 Storage and Backup Options 17 Display Options 20 Signature Options 23 Print Options...

Page 3: ...on techniques to store all modifications to the document as PDFs or TIFFs with time stamps in a tamper evident environment Related Publications Refer to the following documentation for more informatio...

Page 4: ...Citrix client software A PC or thin client with Windows XP 3 or Windows 7 32 or 64 bit running Citrix online plug in or Citrix Receiver Terminal Services Other client server software NOTE Please read...

Page 5: ...re 1 Items in box Before setting up your Zignature Pad carefully remove the items from the box If any items are missing from your package contact your reseller Use only the included AC adapter or an a...

Page 6: ...1 5 USB B port 6 Not in use Right View Figure 3 Right view 1 USB A port Not in use 2 Smartcard reader Not in use 3 On Off button Top View Figure 4 Top view 1 Pen holder 2 LCD display 3 Zignature Pad f...

Page 7: ...e Move to previous or next page Page Up and Page Down keys on your keyboard also work when the Document Manager is in focus Moves X of 1 Jump to a particular page Jumps Zoom out Zoom in Change the zoo...

Page 8: ...cription Effect on Zignature Pad Edit configuration Edit the VPort configuration settings None until changes are applied If some of these buttons are not visible they may be hidden To show them see Cu...

Page 9: ...t your authorized Zignature Pad service representative To update your software see Updating Software on page 32 VPort Single User Setup The VPort setup described here is applicable for single user ins...

Page 10: ...computer see 2 Installing the Hardware 8 If Start 10ZiG VPort is selected when you exit the installation the Zignature Pad software tries to establish a connection with the Zignature Pad 9 The VPort A...

Page 11: ...case of failure WebVPortal Installation WebVPortal is a web service that you must install on the network It allows you to track the number of documents and pages printed via Zignature Pad for the pay...

Page 12: ...ave a USB cable Connect USB B shown in Figure 1 to the rear of the Zignature Pad Connect USB A to a USB port on the host computer it is recommended to use a USB port that is close to the motherboard o...

Page 13: ...ce objects on the Zignature Pad or the power adaptor Looking after your Zignature Pad Do not place the Zignature Pad near a heat source or in direct sunlight Do place the Zignature Pad on a level soli...

Page 14: ...14 At this stage you must establish contact between VPort and your ERP system refer to your system administrator...

Page 15: ...irtual channel 2 Controlling the View Document Monitor The Document Monitor on your computer allows you to change the view of your document on the host side to send the document to a printer to close...

Page 16: ...check mark and Cancel button if enabled in the VPort Agent tab To delete the most recent signature right click the Document Monitor and select Undo signature To cancel all work with the current docum...

Page 17: ...rint the document In the Document Monitor click the Print last unsigned document button or the Print last signed document button If you get an error message you can resolve it Viewing the Log After Zi...

Page 18: ...in the Windows notification area and selecting Configure and then the VPort Agent tab on the left This section describes configuration options grouped as follows Storage and Backup Display Signature P...

Page 19: ...k Apply Once communication is re established the document will reappear on the Zignature Pad Changing the Storage Location VPort automatically stores the documents in the OutBox location you specified...

Page 20: ...y have identical file names 2 Click Apply Viewing All Stored Documents on the Computer You can examine documents processed as input to the system documents saved as output documents and BMP files used...

Page 21: ...notification area and selecting Configure Viewing the Document After Saving By default VPort does not display the document after it is signed and sealed as PDF or TIFF To change the default so you ca...

Page 22: ...e Document Monitor window expands to fill the entire screen Display the page on the Document Monitor o Keep the width of the actual page default You may have to shift the page to the right and left to...

Page 23: ...nts are always shown on the Zignature Pad Turning off Zignature Pad after Idle Time You can save electricity and wear on the Zignature Pad By default the screen stays bright even when idle but if the...

Page 24: ...ment Monitor Viewing VPort Agent Activities To continuously show the VPort Agent GUI 1 In the VPort Agent tab deselect Run VPort Agent log minimized 2 Click Apply To take a quick look at the GUI when...

Page 25: ...ertificates click Certificate Details the Trust tab Add to Trusted Identities and OK Defining Signature Areas for Expert Users The default method for using the Signature Wizard on the fly is the novic...

Page 26: ...ncel document or click the Cancel button on the Zignature Pad The document closes and the Zignature Pad returns to displaying the logo or commercials Print Options NOTE You can change most of the prin...

Page 27: ...figuration tab For example for high print quality select 300x300 dots per inch NOTE To improve the quality of printing signed PDF documents in Adobe Reader click File Print Advanced select Print As Im...

Page 28: ...d send it a printout in PCL5 or PCL6 format from your printing source pcl6 871 exe will be activated At your workstation 1 Make a note of the IP address 2 Allow port 515 through the firewall in both d...

Page 29: ...CL5 or PCL6 print drivers that are part of the OS or already installed on the OS if that OS allows it Recommended drivers HP LaserJet 4000 series and HP Color LaserJet 2700 series which are installed...

Page 30: ...16 your_bmp_file_name Example VP24to16 File1 bmp Add one line for each BMP file 4 Run the runme bat file The file is converted in place 5 Ensure the Zignature Pad configuration Document Folders tab po...

Page 31: ...iles will be either located in one AdvBox folder or folder_name file_name structure can be used if some files are located in AdvBox sub folders The AdvBox can be located in a network folder It is not...

Page 32: ...orized Zignature Pad service representative may ask you to access To view past events navigate to these locations o C Program Files x86 10ZiG VPort logview exe OR o C Program Files 10ZiG VPort logview...

Page 33: ...Batteries To replace batteries 1 Remove the battery compartment cover 2 Install one AAA battery with the positive facing up 3 Replace the battery compartment cover Warning Do not attempt to open the...

Page 34: ...age Areas To clean out the backup folders occasionally and make room on the computer 1 In the Document Folders tab click Explore InBox 2 Click the Backup folder 3 Highlight the folders corresponding t...

Page 35: ...d not stop in time Fix Continue the installation uncheck Run 10ZiG VPort on the last screen and re run the setup After Installing Unable to Load LIBUSB DLL Error Symptom After installing the 10ZiG Sof...

Page 36: ...ture Pad printer properties were possibly changed in such a way that prevents creating TIFF files compatible with Zignature Pad Open Printer Properties click the Additional tab Additional Properties T...

Page 37: ...the USB driver on the VPort installation CD browse to Support Fix 7 Under Start right click Computer and select Manage Under Computer Management select Device Manager Under 10ZiG Zignature Pad device...

Page 38: ...tion Solution One or the other or steps 1 In the Task Manager check if VPDAgent exe with user SYSTEM is running If not check if the VPDAgent service in the list of Windows services is started If not s...

Page 39: ...he Windows notification area and select Calibrate from the right click menu 4 Fix the calibration 5 If this doesn t help contact an authorized Zignature Pad service representative Documents Loading Sl...

Page 40: ...ick Yes on seeing the restart prompt and try to print again For earlier versions upgrade to the more recent software and firmware versions or define 300 DPI in the VPrint configuration tab Digital Pen...

Page 41: ...data Fix None this is normal behavior Output is Displayed Incorrectly or Negative response Message Symptom Large documents may cause the Negative response message to appear or VPort may display your d...

Page 42: ...TURE PAD_IP_ADDRESS Missing Buttons on Document Monitor Symptom Specific toolbar buttons are not visible on the Document Monitor Cause They are disabled Fix See Configuring the Toolbar No Cancel Butto...