23zero DUKE ANNEX, Setup Manual

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DUKE ANNEX SETUP MANUAL

4

WARRANTY

23ZERO will replace or repair any product at its discretion that is subject to faulty manufacturing 

or workmanship including materials.

Exclusions

The above warranty is limited to manufacturing and materials defects. Not including damage 

caused by misuse or abuse, wear and tear, condensation, extreme weather, accidents, incor-

rect set up, damage caused by mould, insects, animals or children. This also excludes broken 

poles and damage caused by a jammed, snagged zipper or excessive force applied to zipper 

causing failure. 

Consumer rights

Our goods come with guarantees that cannot be excluded under Australian law. You are entitled 

to a replacement or refund for a major failure and for compensation for any other reasonably 

foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the 

goods fail to be of acceptable quality and failure does not amount to a major failure.

* Due to our policy of continual product development, the specifications, colours and features 

may vary.

Making a claim

To make a claim in relation to the above manufacturers warranty please ensure you retain your 

sales receipt of purchase. Please email us at 

service@23zero.com.au 

with photos of the your 

claim, purchase receipt and contact details. If you require additional assistance, please phone 

03 9547 4691 to discuss and arrange your claim. Product subject to warranty will be sent to 

23ZERO Australia, 32b Eileen St Clayton South, Victoria 3169. All freight costs associated with 

return of product for assessment is payable by consumer.