2gig Technologies 2GIG EDGE, User Manual

Page 1: ...TM 2GIG EDGE TM Security Smart Home System USER GUIDE ...

Page 2: ...eleting a Message 15 Emergency Button Indicator 16 Viewing the Weather Forecast 16 Panel Information 16 System Settings Button 16 RESPONDING TO TROUBLE ALERTS 17 Monitoring the System for Trouble Conditions 17 When a Trouble Condition Occurs 17 BURGLARY PROTECTION 18 To help you get the most out of the burglary protection part of the system it is useful to understand the concepts 18 Perimeter and ...

Page 3: ... a Manual Panic Fire or Emergency Alarm 34 PANEL INFORMATION 34 History 34 Filtering History 35 System Info 35 Reboot 35 Dealer Info 35 FIRE AND CARBON MONOXIDE PROTECTION 36 Important Concepts 36 National Fire Alarm and Signaling Code 36 Emergency Action Plan 36 In the Event of a Fire Alarm 36 Silence a False Fire Alarm 37 In the Event of a Carbon Monoxide Alarm 37 ALARM COM SETUP 38 Video 39 Aut...

Page 4: ...e Settings 54 Bypass Sensors 54 Manually Bypassing a Sensor 54 Removing Sensors from Bypassed Sensors List 54 Chimes 55 On Board Camera 55 Date Time 56 System Tests 56 Sensors Test 56 Panel Tests 57 Cell Radio Status 57 Network Tests 58 Firmware Update 58 LIMITED WARRANTY 59 Waste Electrical and Electronic Equipment WEEE Statement 59 WARNINGS 59 Limitations of Alarm Products 59 Risk of Noise Induc...

Page 5: ...ial Recognition Bluetooth disarm and an intuitive user interface featuring convenient gesture based navigation Features The system includes Facial Recognition Built in camera recognizes faces and can disarm the system as well as activate personalized home control features Bluetooth disarm With Bluetooth capability easily disarm the system without touching the panel Photo snapshot On board camera t...

Page 6: ...for a direct connection with secondary keypads and approved cameras and doorbells via WiFi Smart Areas Optional The system supports a Maximum of 4 Smart Areas Zones may be assigned across Smart Areas to allow for independent control Security Codes 4 digit or 6 digit The system supports a maximum of 100 unique programmable security codes for accessing system functions Provided are one 1 Master User...

Page 7: ...ess Carbon Monoxide Detectors Others may be hidden in door jambs For example Recessed Door Window Contacts Sensors might also be installed in additional locations For example a Glass Break Detector and a Passive Infrared Motion Detector NOTE A variety of 2GIG and GoControl branded devices are compatible with the 2GIG EDGE Security Smart Home System Sensors manufactured by other companies may also ...

Page 8: ... User 2 User 3 Duress and 4 the Installer Code which is reserved for use by 2GIG alarm dealers and installer See Users pg 47 Fire and Gas Protection Fire and gas protection are provided by a combination of Wireless Carbon Monoxide Detectors and Wireless Smoke Heat Freeze Alarms that protect a dwelling 24 hours a day When an alarm condition is detected the system sounds an alarm and transmits a rep...

Page 9: ...ontrol Buttons Keyfob Remote Arming Mode on System Not Ready Remote Control Devices 4 2 4 2 Manual Alarms Emergency Alarm Features Activate a Manual Panic Fire or Emergency Alarm 4 2 4 3 System Acknowledgement Alert Keyfob Disarming Afte Alarm Keyfob Arm Disarm Confirmation Arming the System Using a Keyfob 4 2 4 4 Remote Alarming Keyfob Arming Arming the System Using a Keyfob 4 2 4 5 Remote Disarm...

Page 10: ...the alarm is muffled from a stereo radio air conditioner or other appliance or by passing traffic Finally alarm warning devices however loud may not warn hearing impaired people or awaken deep sleepers While smoke detectors have played a key role in reducing residential fire deaths they may not activate or provide early warning for a variety of reasons in as many as 35 of all fires This is accordi...

Page 11: ...te or red see Alarm Status table below Alarm Status AC Power LED Status Battery Power LED Status System Ready to Arm all sensors closed Solid Blue Flashing Blue System Not Ready to Arm one or more sensors open Solid White Blinking White Exit Delay Countdown Armed Solid Red Flashing Red Entry Delay Countdown In Alarm Armed After Alarm Blinking Red Blinking Red Microphones Camera Alarm Status Red Wh...

Page 12: ...ls the Home screen Feature Does this System Status Reveals the system state Ready to Arm Not Ready to Arm etc Date Time Shows the system date time Arming Features Tap Arm Stay or Arm Away to arm the system Emergency Icon Tap for access to Panic Fire and Emergency buttons System Logo Tap System logo to access History System Info Dealer Info and Regulatory Compliance Press and Hold for 3 seconds for...

Page 13: ...is in the process of arming itself in Stay Mode System Arming AWAY The system is in the process of arming itself in Away Mode System Armed Stay System Armed Away The system is armed and protecting the premises in STAY or AWAY mode Restarting Security Process The security system is restarting Typically this only appears after an installer modifies a System Configuration setting System Icons The sta...

Page 14: ...Unread Messages Alarm Message Reading Incoming Messages Your security provider has the ability to transmit messages about the installed 2GIG EDGE system When transmitting messages to the system your security provider can Mark a Message as Public read by any user or Private opened only by users who know the Master User Code Classify a Message as High Priority ORANGE or Low Priority BLACK Specify Wh...

Page 15: ...a message as read 1 Open the desired message 2 After reading the text tap MARK AS READ The system marks the message as read Messages Mark as Read Button Marking a Message as Unread If you want to keep a message in the unread status after reading it you can mark the message as unread To mark a message as unread 1 Open the desired message 2 After reading the text tap MARK AS UNREAD The system marks ...

Page 16: ...ion on the Home screen of the touchscreen display Five Day Weather Forecast Panel Information Tap the 2GIG Logo on the Home screen to reveal the Panel Information menu This menu provides access to system History System Information Dealer Info contact information for your 2GIG alarm dealer and Regulatory Compliance information Panel Information System Settings Button Tap the System Settings button ...

Page 17: ...ible alert and automatically transfer future alerts to a visual indicator on the panel The visual alert will remain until the trouble has been resolved 2 In some cases an audible trouble alert will occur until acknowledged and repeat every 4 hrs until the condition causing the trouble has been resolved Depending on the trouble type you may have the option to transfer future alerts for the acknowle...

Page 18: ...protect a particular zone Typical examples of zones that may be protected by a sensor include Front Door Back Door Basement Window Laundry Room and so on During programming the installer may also create a voice descriptor for each zone The 2GIG EDGE Panel uses the voice descriptor in two ways As a verbal announcement to notify occupants when a perimeter sensor is open closed or when an alarm is se...

Page 19: ... Disarm button on the keyfob for two 2 seconds NOTE Consult your installer to determine how your keyfob is configured to work with the system Depending on the individual keyfob settings it may or may not be configured to disarm the system Activating an Auxiliary Function To activate an auxiliary function press and hold the Auxiliary button on the keyfob for two 2 seconds NOTE Consult your installe...

Page 20: ...NT AND SIDE DOOR SENSORS WITH ENTRY EXIT DELAY DW BED DW GARAGE GB RK PIR DW DW DW MAIN AND SIDE GARAGE DOOR SENSORS WITH ENTRY EXIT DELAY SAMPLE BURGLARY ALARM PLAN Before the installation your 2GIG alarm dealer will work with you to design install and configure a system intended to best protect your dwelling This illustration is an example of a typical residential burglary alarm system offering ...

Page 21: ... the system in Away Mode see Arm the System Away Mode next column NOTE Consult your installer to determine if your system is configured with the Quick Arming feature When enabled the Quick Arming feature allows anyone to arm the system without entering a user code When disabled you must enter an active user code to arm the system To arm the system in Stay Mode 1 Ensure that all perimeter doors and...

Page 22: ...rce Bypassing pg 23 on the facing in the next section 2 At the Home screen tap ARM AWAY 3 Optional At the Enter Your Code to Arm the System screen enter an active user code If the Quick Arming feature is enabled you will skip this step and not be prompted for a user code 4 Optional If you want to cancel the arming action before the countdown expires tap Disarm Then enter an active user code The co...

Page 23: ...number of open sensors appears in the top right corner of the list The system uses the voice descriptor assigned to the sensor to announce that the protected zone is open If Chime is enabled see Chimes page 55 System Not Ready to Arm Sensors Not Ready List WARNING A bypassed burglary protection sensor does NOT provide security protection when the system is armed See Bypass Sensors pg 54 NOTES 1 Re...

Page 24: ...dicator 2 Below the Bypassed Sensors list tap CANCEL BYPASS Bypassed Sensors Cancel Bypass Button 3 At the Enter your code to cancel bypass screen enter an active user code Enter Your Code to Cancel Bypass This changes the system s status back to System Not Ready to Arm and moves the sensor to the Sensors Not Ready list System Not Ready to Arm Sensors Not Ready List ...

Page 25: ...UICK EXIT This starts the Exit Delay countdown to give you time to exit through an Exit Entry door without having to re arm the system At the end of the countdown the system rearms itself in the Armed Stay mode System Armed Quick Exit Button In the Event of an Exit Error If you arm the system and an Exit Entry door is left in a violated state or condition at the time the Exit Delay countdown expir...

Page 26: ...stem sounds the System Disarmed Ready to Arm announcement If protected doors or windows are open the system sounds the System Disarmed Not Ready to Arm announcement Enter Your Code to Disarm the System Disarm the System Away Mode When the system is armed in Away Mode any person with an active user code can disarm the system You must enter the code before the Entry Delay countdown expires to avoid ...

Page 27: ...ace detection gesture Instead tap KEYPAD then enter duress code 4 OPTIONAL Enter the Duress Code The system disarms and transmits a silent duress report to the Remote Service Provider Disarm the System Disarm with Facial Recognition Facial Recognition Profile Update Due to differences in lighting and other factors during Facial Recognition disarming there may be times when the panel prompts Face N...

Page 28: ... These messages are only accessible to the Master user Tapping the message will display the keypad to enter the master user code Messages 4 Tap UPDATE PROFILE Message Update Profile 5 Tap UPDATE NOTE More than one Update may need to be performed An update option will be created with each Face not recognized event Each must be updated separately Facial Recognition Profile Update ...

Page 29: ...ansmits a silent duress report to the Remote Service Provider Enter the Duress Code 6 Tap to select deselect new images captured by the panel s camera to associate them with the current profile 7 Confirm that the photos belong to the person who s profile is being updated Photos are associated with the user code used to disarm panel after a Facial Recognition update event NOTE It s best to deselect...

Page 30: ... sound If more than one armed sensor is tripped the system displays the triggered sensors in chronological order Alarms Screen Multiple Alarms in Chronological Order Silencing the Alarm Sounder for False Alarms If the system is in an active alarm state any person with an active user code can silence the sounder by disarming the system If you disarm the system BEFORE the Abort Window Dialer Delay c...

Page 31: ...a preset amount of time as defined by the Burglary Bell Cutoff Time and or the Fire Bell Cutoff Time Upon entry the system emits repeated beeps to warn you that an alarm was set off while you were away NOTE Consult your installer to determine how the Burglary Bell Cutoff Time and Fire Bell Cutoff Time is configured on your system The time can be configured to last 4 minutes 8 minutes 12 minutes 16...

Page 32: ...ng is configured on your system For compliance with ANSI SIA CP 01 2010 the factory default setting is five 5 minutes Enter Your Code to Clear the Alarm Alarm Report Already Transmitted Cancel Being Sent Alarm History b If you enter your code after the Alarm Cancel Time countdown expires the system reveals the Alarm History The system clears the alarm You can also clear the Alarm History Clear the...

Page 33: ... in speaker and microphone to converse with people on the premises 3 Consult your installer to determine if the Silent Panic Burglary Listen Only feature is enabled on the system If enabled setting off the Panic alarm gives operators at the Central Station the ability to use the Control Panel s built in microphone to listen If the panic alarm is sent the operator can only listen For your protectio...

Page 34: ...tons 3 Once the alarm situation is resolved clear the alarm by following the steps available in the Event of a Burglary Alarm section page 30 2GIG EDGE Panel Alarm Button 24 Hour Alarm Buttons PANEL INFORMATION The Panel Information menu provides access to the system s History System information Dealer Information and Regulatory Compliance information Tapping the 2GIG Logo on the Home screen acces...

Page 35: ...ng information about your 2GIG EDGE Panel depending on the features that are active in your system Serial Number Panel Firmware Version Radio Modem IVS Version IMEI MAC Address Z Wave Home ID Z Wave Version Panel IP Address EFR32 Atmel Xcore WIFI HWID Build Version Reboot Tap Reboot to restart the panel Master User pin number is required to complete the process System Info Screen Dealer Info The D...

Page 36: ...ng steps 1 Mount your detector or your interior or exterior alarm sounders where they can be heard by all occupants 2 Determine two means of escape from each room One path of escape should lead to the door that permits normal exit from the building The other should be an alternate escape such as a window should the path to the escape door be impassable Station an escape ladder at such windows if t...

Page 37: ...l operations NOTE If Smart Areas are configured the Fire Alarm must be acknowledged and cleared in each Smart Area This can be done at a keypad assigned to that area or by using the Smart Areas button on the home screen In the Event of a Carbon Monoxide Alarm Detectors may have been installed to safeguard the occupants of your dwelling from the dangerous and possibly deadly effects of CO gas See S...

Page 38: ...URL 2 Enter the Username and Password provided by your dealer 3 When prompted to agree to Alarm com s terms and conditions select I Agree 4 Create your new password following the Minimum Requirements 5 Choose then answer a Security Question then select Confirm 6 Verify your email address An email will be sent to your account On the email click Verify to complete the registration process Account op...

Page 39: ...system sends a notification via email Choose New Notification to create a notification that relate to these categories Standard Property Awareness Family Second Home and Reminders Activity Review panel activity history such as Website login Alarms open doors etc Video View Live Video save video clips set rules for recording or adjust video settings Users When you access the Users option for the fi...

Page 40: ...reference to specify the user s preferred language 4 Select SAVE when finished Access Period 1 Click Time to set an Access Period for the new user 2 Select All Times set a Restricted Schedule or allow Temporary Access Settings Login Settings Make changes to the login password email address and other settings related to Login Account Management Edit Account Information System Information and Proper...

Page 41: ...s displayed To arm the system tap SYSTEM DISARMED Tap Arm Stay or Arm Away When armed Safe ARMED STAY or AWAY is displayed with a red icon Disarming When the system is armed the Armed Stay or Away screen is displayed To disarm the system tap SYSTEM ARMED STAY or AWAY Tap Disarm When armed System DISARMED is displayed with a green icon ...

Page 42: ...ight To adjust the screen brightness swipe the Screen Brightness slide control to the left or right to decrease or increase the brightness Screen Timeout Tap the current setting then select a new time for the screen to timeout 30 seconds to 10 mins Default is 2 min Screen Saver The Screen Saver setting allows for photos to be displayed when the screen times out 1 Navigate to the Screen option 2 On...

Page 43: ...next photo Options 30 seconds 1 2 or 5 minutes 2 Transition Effect Options None Fade Push and Wipe 3 Transition Duration Number of seconds to transition between photos Options 2 3 or 5 seconds 4 Display Sequence Order in which the photos are displayed Options By Photo Name Shuffle Random 5 Full Landscape Mode Tap to Enable or Disable Clean Screen To clean the screen without affecting on screen fun...

Page 44: ...try Screen 2 Tap Wireless A list of available networks will be displayed 3 Tap Network to connect to 4 Enter network password at the Keyboard Entry Screen and tap CONNECT Forget Network Tapping FORGET NETWORK disconnects the 2GIG EDGE Panel from the wireless network and erases the password so that it will not automatically reconnect to the network Wireless Network Setup ...

Page 45: ...n to the Wireless Network screen 2 Tap JOIN OTHER NETWORK 3 Enter the wireless network name then tap NEXT Join Other Network Other Network Name Select Encryption Type 4 Type in the other network s name then tap NEXT 5 Select the Security Type and Security Mode then tap NEXT 6 Enter the password for the network then tap CONNECT Other Network Password ...

Page 46: ...cation Successful 4 Once Authorization is successful tap ACCEPT Access Point Setup the 2GIG EDGE Panel Access Point 1 Navigate to the Settings menu 2 Tap Access Point 3 Tap the Access Point switch to Enabled Optional Tap SSID to enter new SSID name Optional Tap Password to assign a password Optional Tap the IP address The last two octets of the Access Point can be changed to customize setup 4 Afte...

Page 47: ...ult code to a unique one NOTE If the system is configured for 6 digit pin codes the default Master User code is 111111 Duress Code A code that you enter to silently notify your Remote Service Provider of an emergency event such as being forcibly held against your will by an intruder Adding a User You can add new users to the system The system supports a total of 100 user codes this includes both t...

Page 48: ... screen 9 Use your finger to scroll through the text to activate the AGREE button then tap AGREE to move to the next step NOTE All Users must agree to the Biometric Information Privacy Policy and Consent form in order to enrolled to use the Facial Recognition feature Enroll Face Recognition Biometric Information Privacy Policy and Consent Capture a Profile 1 At the Capture Your Profile Screen tap ...

Page 49: ... The subsequent profile steps will instruct you to slightly move your head in specific directions to complete the Facial Recognition process Capture Profile 3 Once the Facial Recognition profile has been successfully captured tap PLAY TUTORIAL to watch an overview of the Facial Recognition process or tap SKIP TUTORIAL to continue setting up the profile Facial Recognition Tutorial ...

Page 50: ...isplayed 2 If you want to use the photo tap USE THIS IMAGE 3 Tap RETAKE PHOTO to capture a new photo 4 Tap SKIP to decline capturing the avatar Capturing your Avatar 5 Tap the activation switch adjacent to the Recognition Modes you d like to use with Facial Recognition then tap NEXT Facial Recognition Modes 6 Tap NEXT Assign Bluetooth Device 7 The panel scans for discoverable Bluetooth devices Sca...

Page 51: ...st of available devices tap RESCAN Assign Bluetooth Device 9 Confirm pairing on your smart phone NOTE The number displayed on your smart phone should match the number displayed on the panel 10 On the panel tap PAIR DEVICE 11 Your device is paired Tap OK Pair Device Paired Successfully 12 A summary of the User Created will be displayed 13 Tap DONE to return to the Users screen User Created ...

Page 52: ... User then select NEXT Enter the code again to confirm then select SAVE Edit User Activating the Duress Code Although the Duress Code is listed by default on the Users screen it is not activated by default To activate the Duress Code 1 The first time you are adding a user you will notice two 2 users have already been created the Master User which is active and the Duress user which is grayed out 2...

Page 53: ... to another name NOTE To change an existing Duress Access Code tap the pencil icon for Access Code then enter and confirm a new unique code Duress Code Added Enable Facial Recognition 1 If Facial Recognition is disabled tap the switch adjacent to the Facial Recognition option to set it to Active 2 See Capture a Profile page 48 for instructions on configuring Facial Recognition Enable Facial Recogn...

Page 54: ...tem is now ready to arm with selected sensors bypassed The system bypasses the devices and its status changes to Ready To Arm BYPASS After the system is disarmed bypassed sensors are automatically removed from the system s Bypassed Sensors list unless the Auto Bypass for Manual Bypass feature is enabled NOTE Consult your installer to determine if the Auto Bypass for Manual Bypass feature is enable...

Page 55: ... sensor from the list 3 Tap the new setting 4 Press the back button to return to the previous menus On Board Camera Adjust settings for the On Board camera NOTE On Board camera is enabled by default If disabled all on board camera features will be unavailable 1 At the System Settings screen tap On Board Camera 2 Tap Photo Capture Settings Built In Camera Settings Photo Capture Settings 3 Tap to En...

Page 56: ...n tap System Tests There are six tests available System Tests Sensors Test Tests signals between the installed sensors and the Control Panel 1 Tap Sensor Tests This places the 2GIG EDGE Panel into Walk Test Mode and transmits a Walk Test Started report to the Central Station 2 At the Sensors Test screen review the list of sensors installed with your system When tests are successful a GREEN check m...

Page 57: ...s Tap this button if the LED matches what is described in the message 4 Repeat the above steps for each listed Button LED test 5 Tap CONFIRM Panel Tests Cell Radio Status This option displays the cell radio s Signal Strength Serial Number Subscriber ID as well as status for Registration Connection Power and SIM 1 To test the Cell Radio tap TEST CELL RADIO Cell Radio Test in Progress will be displa...

Page 58: ...Test Firmware Update This option is only available if a USB update is available and the update was not initiated from the pop up 1 At the System Settings screen tap the Firmware Update icon 2 A test will be performed to determine if the panel is ready to be updated If all requirements are not met a list will be displayed with red icons next to any aspect of the test that did not meet the requireme...

Page 59: ...not an insurer This product is neither insurance nor a guarantee that such an event will be prevented and users should protect themselves with proper insurance Nortek Security Control makes no representation that this product cannot be compromised or circumvented that it will provide an adequate warning or that it will prevent any personal injuries property damage or other losses Like any alarm pr...

Page 60: ...60 2GIG EDGE User Guide A L A R M D E A L E R I N F O R M A T I O N Company Name Your Account Number Installation Date 10029908 Rev A ...