Copyright © 2021 Nortek Security & Control LLC
17
RESPONDING TO TROUBLE ALERTS
To ensure that all system components are operating under optimal conditions, the system continually polls all of the
wired and wireless sensors paired with the system . It also continuously checks the 2GIG EDGE Panel to ensure that it is
operating properly . If a trouble condition is detected, the system alerts you of the issue .
Monitoring the System for Trouble Conditions
The system monitors the 2GIG EDGE Panel and its sensors, so it can notify you when the following trouble conditions
occur:
»
AC power loss to the panel
»
Cell radio connection interruption
»
Sensor low battery
»
Panel backup battery is low, bad or not installed
»
Sensor tamper
»
Panel tamper
»
Sensor supervision
»
Broadband network connection loss
»
RF Jam
When a Trouble Condition Occurs
When a trouble condition occurs, the system alerts you so that you can promptly address the issue and return your
system to proper working order . In some cases, you may need to contact your 2GIG alarm dealer for assistance in
resolving the trouble condition .
»
An alert notification is sent to the system’s Inbox and the Messages icon flashes.
»
The system tones at 10 sec intervals every minute, until the alert is acknowledged .
»
Some Trouble Conditions are acknowledged by one beep, and then they transition to visual Trouble alert .
NOTES:
1
Attention required to the alert notifications will vary depending upon the severity of the trouble. Some troubles
may create an audible alert and automatically transfer future alerts to a visual indicator on the panel . The visual
alert will remain until the trouble has been resolved .
2
In some cases, an audible trouble alert will occur until acknowledged and repeat every 4 hrs until the condition
causing the trouble has been resolved . Depending on the trouble type, you may have the option to transfer
future alerts for the acknowledged trouble to be visual until the trouble has been resolved .
3
Acknowledging the trouble alerts may possibly be performed remotely through the Alarm .com app . Consult
your 2GIG dealer or ADC account for more details .
4
Troubles that affect the whole system or Life Safety sensors are “Global” . They will display and need to be
acknowledged in each Smart Area .
5
Consult your installer to determine if the
Trouble Doesn’t Sound at Night
feature is enabled on the system . When
enabled, the system silences only the audible trouble alerts only during the hours of 10 p .m . to 9 a .m . It will not
stop the visual trouble alert notification from displaying on the touchscreen so they can be acknowledged, nor will
it stop the trouble alert report from being sent to the Central Station .
6
For compliance with UL 985: Household Fire Warning System Units, the six (6) trouble alert tones for Wireless
Smoke/Heat/Freeze Alarms and Wireless Carbon Monoxide Detectors are required to sound at an interval of
once every four (4) hours, until the condition causing the alert is resolved .
»
A trouble report is sent to the Central Station .
7
Consult your installer to determine if the Trouble Reports to CS feature is enabled . When enabled, the system
transmits trouble reports about sensors to the Central Station .
