2gig Technologies EDGE, User Manual

Page 1: ...TM 2GIG EDGE TM Security Smart Home System USER GUIDE...

Page 2: ...leting a Message 15 Emergency Button Indicator 16 Viewing the Weather Forecast 16 Panel Information 16 System Settings Button 16 RESPONDING TO TROUBLE ALERTS 17 Monitoring the System for Trouble Condi...

Page 3: ...a Manual Panic Fire or Emergency Alarm 34 PANEL INFORMATION 34 History 34 Filtering History 35 System Info 35 Reboot 35 Dealer Info 35 FIRE AND CARBON MONOXIDE PROTECTION 36 Important Concepts 36 Nati...

Page 4: ...Settings 54 Bypass Sensors 54 Manually Bypassing a Sensor 54 Removing Sensors from Bypassed Sensors List 54 Chimes 55 On Board Camera 55 Date Time 56 System Tests 56 Sensors Test 56 Panel Tests 57 Ce...

Page 5: ...al Recognition Bluetooth disarm and an intuitive user interface featuring convenient gesture based navigation Features The system includes Facial Recognition Built in camera recognizes faces and can d...

Page 6: ...or a direct connection with secondary keypads and approved cameras and doorbells via WiFi Smart Areas Optional The system supports a Maximum of 4 Smart Areas Zones may be assigned across Smart Areas t...

Page 7: ...ss Carbon Monoxide Detectors Others may be hidden in door jambs For example Recessed Door Window Contacts Sensors might also be installed in additional locations For example a Glass Break Detector and...

Page 8: ...User 2 User 3 Duress and 4 the Installer Code which is reserved for use by 2GIG alarm dealers and installer See Users pg 47 Fire and Gas Protection Fire and gas protection are provided by a combinatio...

Page 9: ...ntrol Buttons Keyfob Remote Arming Mode on System Not Ready Remote Control Devices 4 2 4 2 Manual Alarms Emergency Alarm Features Activate a Manual Panic Fire or Emergency Alarm 4 2 4 3 System Acknowl...

Page 10: ...he alarm is muffled from a stereo radio air conditioner or other appliance or by passing traffic Finally alarm warning devices however loud may not warn hearing impaired people or awaken deep sleepers...

Page 11: ...e or red see Alarm Status table below Alarm Status AC Power LED Status Battery Power LED Status System Ready to Arm all sensors closed Solid Blue Flashing Blue System Not Ready to Arm one or more sens...

Page 12: ...s the Home screen Feature Does this System Status Reveals the system state Ready to Arm Not Ready to Arm etc Date Time Shows the system date time Arming Features Tap Arm Stay or Arm Away to arm the sy...

Page 13: ...s in the process of arming itself in Stay Mode System Arming AWAY The system is in the process of arming itself in Away Mode System Armed Stay System Armed Away The system is armed and protecting the...

Page 14: ...nread Messages Alarm Message Reading Incoming Messages Your security provider has the ability to transmit messages about the installed 2GIG EDGE system When transmitting messages to the system your se...

Page 15: ...message as read 1 Open the desired message 2 After reading the text tap MARK AS READ The system marks the message as read Messages Mark as Read Button Marking a Message as Unread If you want to keep...

Page 16: ...on on the Home screen of the touchscreen display Five Day Weather Forecast Panel Information Tap the 2GIG Logo on the Home screen to reveal the Panel Information menu This menu provides access to syst...

Page 17: ...ble alert and automatically transfer future alerts to a visual indicator on the panel The visual alert will remain until the trouble has been resolved 2 In some cases an audible trouble alert will occ...

Page 18: ...rotect a particular zone Typical examples of zones that may be protected by a sensor include Front Door Back Door Basement Window Laundry Room and so on During programming the installer may also creat...

Page 19: ...Disarm button on the keyfob for two 2 seconds NOTE Consult your installer to determine how your keyfob is configured to work with the system Depending on the individual keyfob settings it may or may n...

Page 20: ...T AND SIDE DOOR SENSORS WITH ENTRY EXIT DELAY DW BED DW GARAGE GB RK PIR DW DW DW MAIN AND SIDE GARAGE DOOR SENSORS WITH ENTRY EXIT DELAY SAMPLE BURGLARY ALARM PLAN Before the installation your 2GIG a...

Page 21: ...the system in Away Mode see Arm the System Away Mode next column NOTE Consult your installer to determine if your system is configured with the Quick Arming feature When enabled the Quick Arming featu...

Page 22: ...ce Bypassing pg 23 on the facing in the next section 2 At the Home screen tap ARM AWAY 3 Optional At the Enter Your Code to Arm the System screen enter an active user code If the Quick Arming feature...

Page 23: ...umber of open sensors appears in the top right corner of the list The system uses the voice descriptor assigned to the sensor to announce that the protected zone is open If Chime is enabled see Chimes...

Page 24: ...icator 2 Below the Bypassed Sensors list tap CANCEL BYPASS Bypassed Sensors Cancel Bypass Button 3 At the Enter your code to cancel bypass screen enter an active user code Enter Your Code to Cancel By...

Page 25: ...ICK EXIT This starts the Exit Delay countdown to give you time to exit through an Exit Entry door without having to re arm the system At the end of the countdown the system rearms itself in the Armed...

Page 26: ...tem sounds the System Disarmed Ready to Arm announcement If protected doors or windows are open the system sounds the System Disarmed Not Ready to Arm announcement Enter Your Code to Disarm the System...

Page 27: ...ce detection gesture Instead tap KEYPAD then enter duress code 4 OPTIONAL Enter the Duress Code The system disarms and transmits a silent duress report to the Remote Service Provider Disarm the System...

Page 28: ...These messages are only accessible to the Master user Tapping the message will display the keypad to enter the master user code Messages 4 Tap UPDATE PROFILE Message Update Profile 5 Tap UPDATE NOTE M...

Page 29: ...nsmits a silent duress report to the Remote Service Provider Enter the Duress Code 6 Tap to select deselect new images captured by the panel s camera to associate them with the current profile 7 Confi...

Page 30: ...sound If more than one armed sensor is tripped the system displays the triggered sensors in chronological order Alarms Screen Multiple Alarms in Chronological Order Silencing the Alarm Sounder for Fal...

Page 31: ...preset amount of time as defined by the Burglary Bell Cutoff Time and or the Fire Bell Cutoff Time Upon entry the system emits repeated beeps to warn you that an alarm was set off while you were away...

Page 32: ...g is configured on your system For compliance with ANSI SIA CP 01 2010 the factory default setting is five 5 minutes Enter Your Code to Clear the Alarm Alarm Report Already Transmitted Cancel Being Se...

Page 33: ...in speaker and microphone to converse with people on the premises 3 Consult your installer to determine if the Silent Panic Burglary Listen Only feature is enabled on the system If enabled setting off...

Page 34: ...ons 3 Once the alarm situation is resolved clear the alarm by following the steps available in the Event of a Burglary Alarm section page 30 2GIG EDGE Panel Alarm Button 24 Hour Alarm Buttons PANEL IN...

Page 35: ...g information about your 2GIG EDGE Panel depending on the features that are active in your system Serial Number Panel Firmware Version Radio Modem IVS Version IMEI MAC Address Z Wave Home ID Z Wave Ve...

Page 36: ...g steps 1 Mount your detector or your interior or exterior alarm sounders where they can be heard by all occupants 2 Determine two means of escape from each room One path of escape should lead to the...

Page 37: ...operations NOTE If Smart Areas are configured the Fire Alarm must be acknowledged and cleared in each Smart Area This can be done at a keypad assigned to that area or by using the Smart Areas button...

Page 38: ...RL 2 Enter the Username and Password provided by your dealer 3 When prompted to agree to Alarm com s terms and conditions select I Agree 4 Create your new password following the Minimum Requirements 5...

Page 39: ...ystem sends a notification via email Choose New Notification to create a notification that relate to these categories Standard Property Awareness Family Second Home and Reminders Activity Review panel...

Page 40: ...eference to specify the user s preferred language 4 Select SAVE when finished Access Period 1 Click Time to set an Access Period for the new user 2 Select All Times set a Restricted Schedule or allow...

Page 41: ...displayed To arm the system tap SYSTEM DISARMED Tap Arm Stay or Arm Away When armed Safe ARMED STAY or AWAY is displayed with a red icon Disarming When the system is armed the Armed Stay or Away scre...

Page 42: ...ght To adjust the screen brightness swipe the Screen Brightness slide control to the left or right to decrease or increase the brightness Screen Timeout Tap the current setting then select a new time...

Page 43: ...ext photo Options 30 seconds 1 2 or 5 minutes 2 Transition Effect Options None Fade Push and Wipe 3 Transition Duration Number of seconds to transition between photos Options 2 3 or 5 seconds 4 Displa...

Page 44: ...ry Screen 2 Tap Wireless A list of available networks will be displayed 3 Tap Network to connect to 4 Enter network password at the Keyboard Entry Screen and tap CONNECT Forget Network Tapping FORGET...

Page 45: ...to the Wireless Network screen 2 Tap JOIN OTHER NETWORK 3 Enter the wireless network name then tap NEXT Join Other Network Other Network Name Select Encryption Type 4 Type in the other network s name...

Page 46: ...ation Successful 4 Once Authorization is successful tap ACCEPT Access Point Setup the 2GIG EDGE Panel Access Point 1 Navigate to the Settings menu 2 Tap Access Point 3 Tap the Access Point switch to E...

Page 47: ...lt code to a unique one NOTE If the system is configured for 6 digit pin codes the default Master User code is 111111 Duress Code A code that you enter to silently notify your Remote Service Provider...

Page 48: ...screen 9 Use your finger to scroll through the text to activate the AGREE button then tap AGREE to move to the next step NOTE All Users must agree to the Biometric Information Privacy Policy and Conse...

Page 49: ...The subsequent profile steps will instruct you to slightly move your head in specific directions to complete the Facial Recognition process Capture Profile 3 Once the Facial Recognition profile has be...

Page 50: ...splayed 2 If you want to use the photo tap USE THIS IMAGE 3 Tap RETAKE PHOTO to capture a new photo 4 Tap SKIP to decline capturing the avatar Capturing your Avatar 5 Tap the activation switch adjacen...

Page 51: ...t of available devices tap RESCAN Assign Bluetooth Device 9 Confirm pairing on your smart phone NOTE The number displayed on your smart phone should match the number displayed on the panel 10 On the p...

Page 52: ...User then select NEXT Enter the code again to confirm then select SAVE Edit User Activating the Duress Code Although the Duress Code is listed by default on the Users screen it is not activated by def...

Page 53: ...to another name NOTE To change an existing Duress Access Code tap the pencil icon for Access Code then enter and confirm a new unique code Duress Code Added Enable Facial Recognition 1 If Facial Recog...

Page 54: ...em is now ready to arm with selected sensors bypassed The system bypasses the devices and its status changes to Ready To Arm BYPASS After the system is disarmed bypassed sensors are automatically remo...

Page 55: ...sensor from the list 3 Tap the new setting 4 Press the back button to return to the previous menus On Board Camera Adjust settings for the On Board camera NOTE On Board camera is enabled by default If...

Page 56: ...tap System Tests There are six tests available System Tests Sensors Test Tests signals between the installed sensors and the Control Panel 1 Tap Sensor Tests This places the 2GIG EDGE Panel into Walk...

Page 57: ...Tap this button if the LED matches what is described in the message 4 Repeat the above steps for each listed Button LED test 5 Tap CONFIRM Panel Tests Cell Radio Status This option displays the cell...

Page 58: ...est Firmware Update This option is only available if a USB update is available and the update was not initiated from the pop up 1 At the System Settings screen tap the Firmware Update icon 2 A test wi...

Page 59: ...ot an insurer This product is neither insurance nor a guarantee that such an event will be prevented and users should protect themselves with proper insurance Nortek Security Control makes no represen...

Page 60: ...60 2GIG EDGE User Guide A L A R M D E A L E R I N F O R M A T I O N Company Name Your Account Number Installation Date 10029908 Rev A...