2gig Technologies EDGE, Quick Start Manual

Page 1: ...TM 2GIG EDGE Security Smart Home System QUICK START GUIDE ...

Page 2: ...the System Face Recognition Mode 16 Disarm the System Using the Alarm com mobile app 17 Using the Duress Code 18 In the Event of a Burglary Alarm 19 Cancel Silence a False Burglary Alarm 19 Fire and Emergency Protection 20 In the Event of a Fire Alarm 20 Deactivating an Emergency Alarm 21 Security Codes 22 Change the Master User or Duress Code 23 Edit a User Code 24 Face Recognition Setup 25 Bluet...

Page 3: ...age options No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or any means electronic or mechanical including photocopying and recording for any purpose other than the purchaser s personal use without the written permission of Nortek Security Control Nortek Security Control 5919 Sea Otter Place Suite 100 Carlsbad CA 92010 USA Technical Support Ph...

Page 4: ...see Alarm Status table below Alarm Status AC Power LED Status Battery Power LED Status System Ready to Arm all sensors closed Solid Blue Flashing Blue System Not Ready to Arm one or more sensors open Solid White Blinking White Exit Delay Countdown Armed Solid Red Flashing Red Entry Delay Countdown In Alarm Armed After Alarm Blinking Red Blinking Red Microphones Camera Alarm Status Red White Blue S...

Page 5: ...m date time System Icons Indicates system information See page 8 Arming Features Tap Arm Stay or Arm Away to arm the system See Burglary Protection on page 9 Smart Home Tap for Smart Home options See page 7 Emergency Tap for access to Panic Fire and Emergency buttons Smart Areas Tap for Smart Area options See page 31 System Logo Tap to enter Panel Information Tap and hold for 2 seconds to enter th...

Page 6: ...reduces the risk of inadvertently transmitting a false alarm to the Central Station This button is available on most displays other than some system setup menus for access to Panic Fire or Emergency alarms System Settings The Settings Icon is located at the bottom right of the display Tap for Settings Menu Enter the Master code Tap for Emergency Menu Choose an option To activate a manual alarm pre...

Page 7: ...ain display When selected the Smart Home options menu is displayed Home Button Indicator The Home button is located at the bottom right of most displays Tap Home return to the Home screen Return to the Home screen Choose a Smart Home option Tap the Smart Home option Appears only when a camera is available ...

Page 8: ...en and on most system menus reveals a variety of icons providing system information and access to different functions System Icons Battery Power Status Power Disconnected Battery Charging Screen Off On Board Camera is active Audible Beeps On Notifications Audible Beeps Off Power Update is available ...

Page 9: ...out having to disarm the system first Burglary Protection Arm the System Armed Stay Mode Apply this mode when people and or pets will be staying inside All zones are armed but interior zones motion detectors are disarmed Ensure the EDGE Panel is in the Ready to Arm state Tap the Mute button below Arm Stay Arm Away Quick Exit or Disarm to silence audible prompts NOTE Activating the mute button will...

Page 10: ... silence audible prompts Silence option extends the length of the timer and silences the audible countdown Following countdown the system is armed Arm the System Away Mode Apply this mode when all people and pets will be leaving the premises All zones are armed Ensure the EDGE Panel is in the Ready to Arm state ...

Page 11: ...isarmed The app initiates the Arming process Tap Arm Stay or Arm Away ARMED STAY or AWAY is displayed with a red icon Arm the System Using the Alarm com mobile app When the system is disarmed the Disarmed screen is displayed To disarm the system with the Alarm com mobile app ...

Page 12: ...e system place the system into the Ready to Arm state by 1 walking to the sensor and closing it or 2 bypassing the sensor s 1 Tap BYPASS ALL 2 Enter the Master code 3 The system is now ready to arm Tap Arm Stay or Arm Away to arm the system 4 Optional Tap the displayed bypass number to bypass any sensors Number of bypassed sensors This screen will be displayed if there are open and un bypassed sen...

Page 13: ...tings From Home Screen tap System Settings then tap Bypass Sensors 4 If desired tap Cancel Bypass to cancel 5 To continue with sensors bypassed tap the back button At the Bypassed Sensors screen tap the switch adjacent to the desired sensor to turn Bypass On or Off ...

Page 14: ...tart Guide Disarm the System Armed Stay Mode When the system is armed in Armed Stay Mode the Armed Stay screen is displayed Enter user code to disarm the system Tap DISARM NOTE Display shown with Face Recognition disabled ...

Page 15: ...Away Mode When the system is armed in Armed Away Mode the Armed Away screen is displayed TIP If a false burglary alarm is activated while the system is armed due to a protected door or window inadvertently being opened and it s desired to cancel or silence the alarm see Cancel Silence a False Burglary Alarm on page 19 ...

Page 16: ...e frame of the camera The user s head must turn about 15 degrees right move to center and then 15 degrees left If registered as a User the system will analyze the face and disarm OR 2 Tap the Keypad button to access the keypad and disarm using the disarm code IMPORTANT Face Recognition does not detect Duress During a Duress situation avoid making the face detection gesture Instead tap KEYPAD then ...

Page 17: ... the Armed button The app initiates the Disarming process DISARMED displayed with a green icon Disarm the System Using the Alarm com mobile app When the system is armed the Armed Stay or Away screen is displayed To disarm the system with the Alarm com mobile app ...

Page 18: ... unaware that the service provider has been contacted for assistance For added security disable Bluetooth Disarming and Face Recognition options in Bluetooth Settings see page 27 To learn how to create a unique Duress Code for the system see Change the Master User or Duress Code on page 23 Enter the Duress Code different from the Disarm Code IMPORTANT Face Recognition does not detect Duress During...

Page 19: ...information about specific alarm protocols contact the alarm dealer When Disarmed Result Default Time Setting Disarm the system BEFORE the Abort Window Dialer Delay countdown expires The system silences the alarm and does not transmit an alarm report to the Central Station 30 second countdown Consult the installer to determine the length of the countdown If the system is disarmed AFTER the Abort W...

Page 20: ...utoff time that has been configured for the system 2 After the report is received by the Central Station an operator will respond per the terms defined in the individual Service Agreement with the 2GIG alarm dealer For more in depth information about specific alarm protocols contact the alarm dealer If a fire alarm is activated the system emits a warning siren and immediately reports a fire to the...

Page 21: ...ust be moved about 15 degrees right then center and then 15 degrees left If detected as a registered User the system will analyze the face and disarm To bypass Face Recognition tap the Keypad button to access the keypad and deactivate the alarm using the disarm code The active alarm will be displayed Tap Clear Alarm History to deactivate the alarm NOTE Face Recognition disarm will only be displaye...

Page 22: ...N protected features Be certain to change the default code to a unique four or six digit number 4 digit 1111 6 Digit 111111 Consult with the dealer regarding a four or six pin code length Duress One 1 Duress Code is available To protect the system the Master User should always change the default code to a unique code known only by trusted system users See Change the Master User or Duress Code in t...

Page 23: ...n customizing codes for the system it s best not use the dwelling s physical address telephone digits birth dates or birth years Codes should only be given to trusted individuals Tap System Settings from the Main screen enter the system s Master User Code and then tap the Users icon Next continue with these steps At the Users screen tap the pencil icon next to Master User or Duress At the Edit Mas...

Page 24: ...een created user access to the system or individual areas can be adjusted At the Users screen tap the pencil icon Tap the arrow adjacent to the Access Code At the Enter the user s access code screen input a unique code and tap Next Then confirm the code and tap Done ...

Page 25: ... enter the system s Master User Code and then tap the Users icon Next continue with these steps 1 At the Users screen tap the pencil icon next to a User 2 Tap the switch adjacent to the Facial Recognition option to set it to Active 3 The User to be enrolled must read the Biometric Information Privacy Policy and Consent form Use a finger to scroll down then tap I Agree ...

Page 26: ...o the Recognition Modes desired for use with Face Recognition then tap NEXT 7 Selections and profile status are summarized Tap the pencil icon to edit Tap the back button to return to the previous menus TIP The holder of the Master User Code can also create user code access schedules for users who only need access to a dwelling during certain hours For example au pairs housekeepers and personal as...

Page 27: ...oth Disarming Tap System Settings enter the system s Master User Code and then tap the Users icon Next continue with these steps 1 At the Users screen tap the pencil icon 2 Scroll down to the Bluetooth Disarming option then tap 3 Tap Pair 4 Tap SCAN 5 Scans for Bluetooth Devices 6 Once your device is found tap the device name ...

Page 28: ... Confirm pairing by tapping PAIR DEVICE 8 Return to your smart phone to confirm pairing 9 When successfully paired a pairing confirmation is displayed Tap OK 10 The device is paired Tap the back button to return to the previous menus ...

Page 29: ...ce limits control of the Smart Areas at the user code level Note Smart Areas must be enabled to view the Smart Areas tile on the home screen For more details refer to the EDGE Users Guide and consult the alarm dealer The dealer must activate this feature To set Smart Areas settings 1 At the Home screen tap the Settings icon 2 Enter the Master code to view the Settings options 3 Scroll down then ta...

Page 30: ...EDGE Quick Start Guide 4 Tap the arrow adjacent to a Smart Areas option 5 Enter a name for the new Smart Area then select SAVE 6 Repeat the naming process for all new Smart Areas Smart Areas Settings continued ...

Page 31: ...At the Home screen tap the Smart Area icon Enter user code to view the Smart Areas dashboard Smart Areas status is displayed View Smart Areas View and change state of Smart Areas Note Smart Areas must be enabled to view the Smart Areas tile on the home screen For more details refer to the EDGE Users Guide or consult the alarm dealer to enable Smart Area ...

Page 32: ...ing to a wireless network 1 Access the Settings menu then tap the Network option 5 Once successfully connected the back button to return to the previous menus 2 Tap the Wireless Option 3 Choose a Wireless Network name 4 Type in the Network Password then tap CONNECT ...

Page 33: ...for each zone use the sensor chime menu 1 At the Home screen tap the Settings icon 2 Enter the Master code to view the Settings options 3 Scroll down then tap the Sensor Chimes option 4 Select a sensor 5 Tap to select a new Chime setting 6 Tap the back button to return to the previous menus ...

Page 34: ...sensor and console test on a weekly basis Tap the Settings icon then enter the Master User Code when prompted Tap the System Tests option Tap a button to choose the test type for example Sensor Test Tests signals between the installed sensors and the Control Panel Panel Test Tests the function of the EDGE Panel s audio and status LED ...

Page 35: ...nctionality are valid only until the warranty expires This Nortek Security Control LLC Warranty is in lieu of all other warranties expressed or implied All products returned for warranty service require a Return Authorization Number RA Contact Returns at 1 855 546 3351 for an RA and other important details Waste Electrical and Electronic Equipment WEEE Statement This symbol on a product or on its ...

Page 36: ...amage or other losses Like any alarm product it may be bypassed it is subject to compromise and it may fail to warn for a variety of reasons including but not limited to improper installation or positioning improper maintenance tampering dead or improperly installed batteries sensing limitations component failures receivers intrusions may be outside of a product s designated range and certain envi...