2N C-CURE 9000, Configuration User Manual

Page 1: ...Configuration User Guide 2N Intercoms Integration for C CURE 9000 Security Classification Protected Version 1 0 Revision Rev1 Control Uncontrolled when printed Date 07 03 2022 ...

Page 2: ...INSTALLATION 10 3 1 2N INTERCOMS INTEGRATION DRIVER INSTALLATION 10 3 2 STARTING THE C CURE 9000 SERVER SERVICES 13 3 2 1 REMOTE SQL CONFIGURATION 13 3 3 UNINSTALLING THE 2N INTERCOMS INTEGRATION 14 PART 4 C CURE 9000 ENTERPRISE ARCHITECTURE CONSIDERATION 15 4 1 ENTERPRISE ARCHITECTURE CONSIDERATION 15 4 2 INSTALLATION ORDER 15 4 3 INTERCOM CONFIGURATION IN AN ENTERPRISE ARCHITECTURE 15 4 4 CREATI...

Page 3: ...G A MAP 32 9 2 MAP ANNUNCIATIONS 36 9 2 1 CONFIGURING MAP ANNUNCIATIONS 36 PART 10 C CURE 9000 ALERTS AND JOURNALING SYSTEM 38 10 1 JOURNALING OVERVIEW 38 10 2 ACCESSING EVENT VIEWER AND ACTIVITY MONITOR 38 10 2 1 TO ACCESS ACTIVITY MONITOR 38 10 2 2 INTERPRETING JOURNAL MESSAGES 38 10 2 3 JOURNAL MESSAGES SUPPORTED 39 PART 11 TROUBLESHOOTING THE 2N INTEGRATION 40 APPENDIX 1 CONFIGURATION OF 2N DE...

Page 4: ...al 1 1 1 C CURE 9000 Manuals C CURE 9000 software manuals are available in Adobe PDF format on the C CURE 9000 installation media You can access the manuals if you copy the appropriate PDF files from the C CURE 9000 installation media Manuals CCURE folder The available C CURE 9000 Software House manuals are listed in the C CURE 9000 Installation and Upgrade Guide These manuals are also available f...

Page 5: ...ross reference to a figure table or section in this guide Regular Italic font Indicates a new term text Indicates a variable The following items are used to indicate important information NOTE Indicates a note Notes call attention to any item of information that may be of special importance TIP Indicates an alternate method of performing a task Indicates a caution A caution contains information es...

Page 6: ...CURE 9000 Security Management System The C CURE integration provides client components server components and a Windows service It is based on a standard C CURE CrossFire integration and provides the following features 2N Intercoms Editor Journal activity Event triggers based on server state The integration driver acts as an interface between 2N Intercoms and the C CURE access control system The so...

Page 7: ...on server object in C CURE that represents the driver interface between C CURE and 2N Intercoms systems The server object is where all connection parameters are configured 2N Intercoms Integration Represents the C CURE 9000 integration driver 2 4 2N Intercoms System Configuration Configuration of 2N Intercoms systems is described in Appendix 1 of this document There are some environmental prerequi...

Page 8: ...s many client connections as C CURE is licensed for When you access the C CURE 9000 License application on your C CURE 9000 server you can see if your license includes the Cruatech 2N Intercoms Integration product by running the C CURE 9000 Licensing program Start All Programs Tyco C CURE 9000 Licensing and clicking the Options tab If the Cruatech 2N Intercoms Integration product is selected you h...

Page 9: ... 2N Intercoms x x x x exe file to the local disk on the target C CURE machine The same installation file may be run on standalone MAS and SAS C CURE servers and C CURE clients 2 From your local disk run 2N Intercoms x x x x exe as Administrator 2N Integration Setup appears 3 Select the I agree to the license terms and conditions checkbox and click Install The following window appears 4 Click Next ...

Page 10: ... Distributor to receive your license Once you have received your license file copy it onto the server and click Browse to the file path Click Next 6 The Destination Folder screen appears 7 Click Next 8 If the C CURE server is on a domain you will be prompted for Administrator credentials to proceed with installation Enter Domain Login ID and Password details Click Next to proceed ...

Page 11: ...2 2N Telekomunikace a s All rights reserved 9 The Ready to Install screen appears 10 Click Install to start the installation 11 The Installation Wizard Completed dialog box appears when the installation is complete Click Finish and then Close to complete the installation ...

Page 12: ... Framework Service under 5 Framework Services click Start 6 If the Status is displayed as Invalid License for the 2N Driver Service please contact your C CURE representative to obtain a valid license 7 After the CrossFire Framework Service and CrossFire Server Component Service display a status of Running start the 2N Intercoms Driver service When the CrossFire Framework Service CrossFire Server a...

Page 13: ...uninstall will shut down the C CURE 9000 services Therefore the 2N Intercoms Integration uninstall should be planned accordingly NOTE Uninstalling this integration does not automatically remove 2N Intercoms specific database objects To Uninstall the 2N Intercoms Integration 1 From the Windows Start menu select Control Panel Programs and Features 2 In the list click on 2N Intercoms Service C CURE I...

Page 14: ...led must be identical 4 If removing or upgrading the integration perform the above steps in reverse order uninstall the server version from the SASs first then remove the client from the MAS NOTE The same 2N Intercoms server configuration on different SASs will be treated as separate objects by the integration A 2N Intercoms configured on SAS1 will not be visible on SAS2 4 3 Intercom Configuration...

Page 15: ... the Intercom and discovering devices for the Intercom must be carried out directly on a SAS with the full integration installed 4 5 MAS and SAS Actions Once the 2N Intercoms are configured on the SAS and map objects configured as required the integration operates in a similar way to a standalone server in an Enterprise Architecture in C CURE ...

Page 16: ...his chapter explains how to use the 2N Intercom integration within the C CURE 9000 Hardware Tree Pane 5 1 Hardware Tree Pane The Hardware Tree displays a tree structure that shows how you have configured the integration objects on the C CURE 9000 system For the 2N Intercoms integration the 2N Intercoms group and the servers appear in the tree ...

Page 17: ... to re name NOTE 1 Auto discovery only supports the device name and IP address Username Password Authentication Type and DTMF Code fields will need to be additionally configured for auto discovered intercoms Master stations do not support auto discovery NOTE 2 2N IP Intercoms as well as Master Stations must be configured prior to be used with the CCure Please see Appendix 1 of this document for mo...

Page 18: ...settings Field Details Use SIP Proxy Check this checkbox if you wish to use SIP protocol for the intercom IP PBX is used in the network and the device is to be registered to it and call through it SIP Number Read only The SIP number the device is registered with Technically its Intercom Phone Numbers ID as configured in the device Host Enter the Intercom API URL to start the service on Example htt...

Page 19: ... CURE that the device is associated with Only applicable for master stations 4 Click Save and Close to complete the configuration 6 5 Deleting a 2N Intercom Object This section describes how to delete a 2N Intercom Object Please be advised that deleting a 2N Intercom object won t affect linked objects such as C CURE events and C CURE journal messages Even though a 2N Intercom object is not present...

Page 20: ...er Manual 2N IP Intercoms and CCURE 9000 COPYRIGHT 2022 2N Telekomunikace a s All rights reserved 6 6 General Tab The General Tab enables the user to view and edit basic information about the 2N Intercom server object ...

Page 21: ...ser name for the REST client to use for authentication This setting must match the API setting in the device Password The password for the REST client to use for authentication This setting must match the API setting in the device Device Type Endpoint Master station Master station supports 2N IP Phone D7A devices The rest of the devices should be considered as endpoints Auth Type Basic Digest None...

Page 22: ... in C CURE Events may be configured in C CURE for 2N intercoms which may then be subsequently be triggered by the appropriate state change for a given intercom Following 2N Intercom Events can be used for triggering 6 6 3 To Create a Custom Event To create a custom event in C CURE carry out the following steps 1 Log into the Administration Workstation 2 Navigate to Configuration Select Event from ...

Page 23: ...N IP Intercoms and CCURE 9000 COPYRIGHT 2022 2N Telekomunikace a s All rights reserved 3 The New Event window appears 4 Assign a name for the Event you wish to create e g 2N Intercom Offline Check the Enabled and Armed checkboxes ...

Page 24: ...g log messages from the C CURE operator a In this example the event configured will clear automatically once the state becomes Inactive e g when the 2N Intercom comes back online 8 Click Save and Close The Event is saved 9 Repeat the above steps for any additional 2N Events required on the system NOTE The example described above shows how to create a self clearing C CURE Event meaning the Event wi...

Page 25: ...ab and their definitions Term Definition Property Specifies 2N Intercom property Value Specifies property value Action Action to be taken when property gets changed Details C CURE event or door name 4 For a 2N Intercom Offline event configure the Trigger columns as follows a Property Connection Status b Value Offline c Action Activate Event d Details 2N Intercom Offline this is configured by press...

Page 26: ...ized with any JPG file 6 7 1 Customizing State Images 1 Double click the existing image A Windows Open dialog box appears allowing you to browse for a folder in which you have placed replacement images 2 When you locate the replacement image select it and click Open to replace the default image with this image 3 When you are done editing the device click Save and Close to save the configuration 6 ...

Page 27: ...evice On Hold Places an active call on hold Only supported for master stations Resume Call Resumes a call on hold Only supported for master stations Connect Devices Initiates a call from the selected intercom When selected you will be prompted for an intercom to initiate the call to 7 1 Hardware Tree Once 2N intercoms are configured in C CURE they will be available for selection from the Hardware ...

Page 28: ...on User Manual 2N IP Intercoms and CCURE 9000 COPYRIGHT 2022 2N Telekomunikace a s All rights reserved To customise columns in this view right click the top of the table and select the columns you wish to display ...

Page 29: ...s and CCURE 9000 COPYRIGHT 2022 2N Telekomunikace a s All rights reserved 7 3 Maps Calls for 2N intercoms may be managed from a C CURE map Please see the Map Configuration section in this document for details on configuring intercoms on a map ...

Page 30: ... the Trigger columns as follows a Property DTMF State b Value Activated c Action Unlock Door Action d Details select the C CURE door you wish to trigger the open action on from the bottom field 5 Save the configuration NOTE DTMF Activation is supported on physical doors configured in C CURE only Simulated doors are not supported for DTMF actions Please ensure the iSTAR Driver Service is running on...

Page 31: ...here calls can be initiated held and terminated and call states may be monitored To add a map to C CURE carry out the following steps 9 1 Configuring a map 1 In the Administration Workstation select Data Views and Maps from the list 2 Click New The New Map screen appears 3 Press the button to import a map image In the appearing window click the button to browse the computer for a map ...

Page 32: ... 2022 2N Telekomunikace a s All rights reserved 4 Once you have selected the map image click Import 5 In the main map editor window click the button to add objects to the map The Icon Selector section appears 6 Select 2N Intercom An intercom icon is dropped on the map ...

Page 33: ...9000 COPYRIGHT 2022 2N Telekomunikace a s All rights reserved 7 Drag the icon to the desired position on the map then right click the icon and select Drop on map The Icon Editor section appears 8 Click Select object A list of configured intercoms appears ...

Page 34: ...l 2N IP Intercoms and CCURE 9000 COPYRIGHT 2022 2N Telekomunikace a s All rights reserved 9 Select the intercom and click OK The intercom is added to the map 10 Repeat the process for every intercom you wish to add to the map ...

Page 35: ...laced on a map For example an intercom may be configured to turn red on a map if it goes offline 9 2 1 Configuring map annunciations To configure annunciations for intercom icons follow steps 1 8 of the previous section Alternatively right click an existing icon in the map editor to invoke the Icon Editor section Scroll down to the bottom of the pane to the Assign Alerts section ...

Page 36: ...2022 2N Telekomunikace a s All rights reserved The following intercom states may be represented by annunciations on a map Unknown Offline Online Locked Idle Calling On Call On Hold Configure each intercom for annunciations as required When you are finished save the map ...

Page 37: ...accordingly 10 2 Accessing Event Viewer and Activity Monitor This section describes how access Event Viewer and Activity Monitor in the Monitoring Station 10 2 1 To Access Activity Monitor Login to Monitoring Station On top of the Window select one of available Application Layouts tabs default DefaultApplicationLayout Select Dual phase event acknowledgement layout to have all available views in pl...

Page 38: ...ed Status message Online Offline Locked Call State messages Idle On Call Calling On Hold Device Events Input Changed Output Changed Motion Detected Noise Detected Audio Loop Test Passed Failed Registered state messages Registered Unregistered No PBX Tampered state messages Tampered Secured Not Supported DTMF State messages Activated De Activated ...

Page 39: ... on the network Ensure all prerequisites have been carried out See 2N Intercoms System Configuration section Check the intercom connection parameters are correct in 2N Intercom object in C CURE Check Windows Event Viewer for 2N Intercoms Integration errors on the C CURE server To change Event Viewer Logging level for the driver service Edit the driver service config file C Program Files x86 Tyco C...

Page 40: ...g with 2N Master Station 3 1 LAN Connection Setting 2N IP Intercom 2N IP Intercoms must use static IP addresses to communicate in direct mode without the central SIP exchange Automatic IP address retrieval from the DHCP server is set by default in the 2N IP intercoms Thus if connected to a network in which a DHCP server configured to assign IP addresses to all new devices is available the intercom...

Page 41: ...ou could use free software 2N IP Network Scanner which can be downloaded from 2N web Or you can use the link below https www 2n cz en_GB products 2n network scanner If 2N IP Network Scanner cannot find any 2N IP Intercom then please check if your 2N IP Intercom is fully booted up and has an access to your network 2N IP Network Scanner can even find units that have a static IP address from a differ...

Page 42: ...on Setting 2N Master Station 2N Master station is also by default using DHCP for automated network settings The easiest way to change it is from the device touch screen Network Settings Swipe down from the top of the screen to enter the control centre Tap Settings AdvancedSettings default password 2N or the password you already set using Web Interface Network WAN Port Wi Fi Port VLAN Web Server 80...

Page 43: ... to automatically see video preview from intercoms when a call is received on the 2N Master Station as well as activate switches on 2N IP Intercoms which is necessary to rule C CURE 9000 to open the Door Additionally you ll be able to call every 2N IP Intercom in the same network IP addresses used in the example 2N IP Intercom 10 27 24 2 2N Master Station 10 27 5 211 4 1 2N IP Intercom setup 1 Aft...

Page 44: ...coms and CCURE 9000 COPYRIGHT 2022 2N Telekomunikace a s All rights reserved 3 Name the user and enter a new phone number in this format sip Master Station IP In this case it s sip 10 27 5 211 4 Assign the User s to the quick dial buttons ...

Page 45: ...xt field and the username One quick dial button can be shared by multiple users 16 users max 5 The Phone Number ID field is used to identify the intercom in the Master Station This will allow you to call the intercom directly from the Stations call log or get a video preview and door unlock button 6 If you d like the intercom to pick up calls from the 2N Master Station automatically change Call re...

Page 46: ...tion To use this you should enter the intercom s Switch Code into the Master Station s configuration to open doors without having to enter this switch code manually Firstly this code must be defined in the intercom s configuration Hardware Switches Switch Switch Codes or in Directory Users User User Codes This code is referred to as DTMF Code earlier in this manual ...

Page 47: ...ones from the Door Phone List and set it as follows Device Type 2N Display Name according to your preference Phone Number intercom s Phone Number ID as configured above Unlock PIN e g 00 Don t forget the asterisk This PIN must be a valid Switch code set in your intercom Switch settings Its also DTMF Code in C CURE 9000 settings Full Screen Disabled Send Audio Enabled Send Video Enabled Video Previ...

Page 48: ... CURE 9000 The procedure to set up the 2N devices is as follows Under Services HTTP API make sure all APIs are enabled and set to Digest Authentication The connection type can be Secure HTTPS or Unsecure HTTP the corresponding configuration must be set on the Communication Configuration parameters later Under one of the Account tabs enable an account that will be used to connect from C CURE 9000 U...

Page 49: ...Configuration User Manual 2N IP Intercoms and CCURE 9000 COPYRIGHT 2022 2N Telekomunikace a s All rights reserved ...