2N IP Handset, User Manual

Page 1: ...Software version 1 5 0 Release date February 1 2021 User Manual 2N IP Handset ...

Page 2: ...finition 7 7 Introduction to the User 8 7 1 Instruction of Keypad 8 7 2 Using Handset Hands free Speaker 10 8 Basic Function 11 8 1 Making Phone Calls 11 8 2 Answering Calls 11 8 3 End of the Call 11 8 4 Redial 12 8 5 Auto Answering 12 8 6 Mute 13 8 6 1 Mute the Call 13 8 6 2 Ringing Mute 13 8 7 Call Hold Resume 13 8 8 Call Waiting 13 8 9 Conference 14 8 9 1 Local Conference 14 8 9 2 Network Confe...

Page 3: ...twork Service Port 29 11 11 Network VPN 30 11 12 Network Advanced 31 11 13 Line SIP 32 11 14 Line SIP Hotspot 38 11 15 Line Dial Plan 41 11 16 Line Basic Settings 44 11 17 Phone settings Features 44 11 18 Phone settings Media Settings 48 11 19 Phone settings MCAST 50 11 20 Phone settings Action 51 11 21 Phone settings Time Date 51 11 22 Phone settings Tone 52 11 23 Phonebook Call List 53 11 24 Pho...

Page 4: ... Device Log Device Log 59 12 Trouble Shooting 60 12 1 Get Device System Information 60 12 2 Reboot Device 60 12 3 Reset Device to Factory Default 60 12 4 Network Packets Capture 61 12 5 Get Log Information 62 12 6 Common Trouble Cases 62 ...

Page 5: ...13 Auto Provision settings 25 Picture 14 Network mode Settings 28 Picture 15 Service Port Settings 29 Picture 16 Register SIP account 39 Picture 17 SIP hotspot server configuration 40 Picture 18 SIP hotspot client configuration 40 Picture 19 Dial plan settings 41 Picture 20 Custom setting of dial up rules 42 Picture 21 Dial rules table 1 43 Picture 22 Dial rules table 2 43 Picture 23 MCAST 50 Pict...

Page 6: ... Table 7 SIP hotspot Parameters 39 Table 8 Phone 7 dialing methods 41 Table 9 Dial up rule configuration table 42 Table 10 Set the line global configuration on the web page 44 Table 11 General function Settings 44 Table 12 Voice settings 48 Table 13 Multicast parameters 50 Table 14 Time Date settings 51 Table 15 Function Key configuration 54 Table 16 Network Firewall 57 Table 17 Trouble Cases 61 ...

Page 7: ...on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below 0 or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for help or else it may cause fire electric shock and breakdown Do not use harsh chemicals cleaning solvents or strong detergen...

Page 8: ...rview 2N IP Handset is a network telephone with simple design For home users the phone is a highly efficient communication device Users can flexibly configure and define the functions of one DSS keys saving space and cost ...

Page 9: ...3 4 2 Packing Contents IP Phone Handset Handset Cord Quick Guide ...

Page 10: ...which is also used for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have PoE equipment the traditional power adaptor should be used If the device is connected to a PoE switch and power adapter at the same time the power adapter will be used in prio...

Page 11: ... with a vertical distance of 136 2 or 161 2mm 2 Insert two rubber plugs and screws in turn Note that 5mm is reserved between the nut and the wall which is convenient for hanging the phone base 3 Connect the cable handle cable and power supply 4 Align the wall hole on the base with the screws in step 2 and slide down to complete the installation Picture 1 Device installation ...

Page 12: ...6 Connect the network cable power adaptor and the handset corresponding ports as shown in the picture below Picture 2 Connecting to the Device ...

Page 13: ...Y LED State Type LED Light State default standby standby Green On mute Green slow flash Line error Registration failure Network disconnection Red slow flash call calling Pick up the handle Red On mute Orange slow flash hold held Orange slow flash Ringing Red flash ...

Page 14: ...f Keypad Picture 3 Instruction of Keypad The picture above shows the keypad layout of the phone Each button provides its own specific function Users can refer to the instructions for the keys in the illustration in this section to operate the phone ...

Page 15: ...es but further to the standard function some keys also provide special function by long pressing the key Key Long pressed to broadcast IP Default English 8 Volumes Key The volume to add and subtract In the standby state ring and ring configuration interface press this button to increase reduce the ring volume Press this button to increase lower the volume on the call Mute Key During a call the use...

Page 16: ... can switch audio channels of the phone by pressing the hands free button Using Hands free Speaker For the use of the speakerphone the user can dial the number by pressing the speakerphone button or by dialing the number and then pressing the speakerphone button When the voice channel of the handle is opened the user can switch the audio channel of the phone by pressing the button of the hands fre...

Page 17: ...eb end Dial from web fill in number dial Selecting a phone number from call logs Cancel Call When calling a number the user can cancel the call by putting back the handle pressing down the spring 8 2 Answering Calls Users can answer the call by picking up the handle or pressing the speakerphone button to open the hands free channel The telephone does not support multiple calls When there is an est...

Page 18: ...the dial 8 5 Auto Answering User may enable auto answering feature on the device and any incoming call will be automatically answered The auto answering can be enabled on line basis WEB interface Log in the phone page enter Line SIP select SIP Basic settings start auto answering and click apply after setting the automatic answering time Picture 4 Web page to start auto answering 8 6 Mute You can t...

Page 19: ...mp goes out the power lamp returns to its original state 8 6 2 Ringing Mute Mute press the mute button when the phone is in standby mode mute light red always bright power lamp green flashing There is no ringer for incoming calls Cancel ring tone mute On the standby or incoming call screen press the mute button again or volume up cancel ring tone mute 8 7 Call Waiting Enable call waiting new calls...

Page 20: ...iting and call waiting tone Picture 5 Web call waiting tone setting 8 8 Conference 8 8 1 Local Conference To conduct local conference the user needs to log in the webpage and enter Line SIP Basic settings The meeting mode is set as local the default is local mode as shown in the figure ...

Page 21: ...number to join the meeting and press the call After the opposite end is answered press the conference button again to set up the local tripartite conference Note during the meeting press the separate key to separate the meeting and press the end key to end the call 8 8 2 Network Conference Users need server support for network conference Log in the web page enter Line SIP Basic settings set the co...

Page 22: ...ate Note the upper limit of the number of participants in the network conference varies according to the server 8 9 Hotline The device supports hotline dialing After setting up the hotline dialing directly pick up the handset hands free earphone etc and the phone will automatically call according to the hotline delay time On the website Line SIP Basic Settings can also set up a hotline The setup h...

Page 23: ...17 Picture 8 Hotline set up on webpage ...

Page 24: ... the call after specific delay Enable Intercom Mute Enable mute mode during the intercom call Enable Intercom Tone If the incoming call is intercom call the phone plays the intercom tone Enable Intercom Barge Enable Intercom Barge by selecting it the phone auto answers the intercom call during a call If the current call is intercom call the phone will reject the second intercom call 9 2 MCAST This...

Page 25: ...9 3 Message 9 3 1 MWI Message Waiting Indicator If the service of the lines supports voice message feature when the user is not available to answer the call the caller can leave a voice message on the server to the user The user will be notified of the server voice message and the status of the power lamp Picture 10 New Voice Message Notification To listen to a voice message the user must first co...

Page 26: ...elected the phone language will be synchronized with the webpage language If it is not selected it will not be synchronized 10 2 Function Key The device has a total of 11 configurable custom function keys One direct call foreground key and 10 custom digital speed dial keys Device direct call key default configuration as a fixed number customizable replacement 0 9 numeric keys can be used as custom...

Page 27: ...g Webpage interface Function key Function key Moreover user also can add the user defined title for the DSS Keys which is configured as Memory Key Line URL Multicast Prefix NOTICE User defined title is up to 10 characters More detailed information refers to11 26 Function Key and 6 3 Appendix I LED Definition ...

Page 28: ...ent section Default access data User admin Password 2N 11 2 System Information User can get the system information of the device in this page including Model Hardware Version Software Version Uptime And summarization of network status Network Mode MAC Address IP Subnet Mask Default Gateway Besides summarization of SIP account status SIP User SIP account status Registered Unapplied Trying Timeout 1...

Page 29: ...figuration TR069 TR069 related configuration MMI MMI module including authentication user information web access protocol etc DSS Key DSS Key configuration BASIC NETWORK NETWORK configuration Clear Tables Select the local data table to be cleared all selected by default Reset Phone The phone data will be cleared including configuration and database tables 11 5 System Upgrade web interface log into...

Page 30: ...formation When there is a corresponding TXT file and version on the server side the TXT and version information will be displayed under the new version description information The file requested from the server is a TXT file called vendor_model_hw10 txt Hw followed by the hardware version number it will be written as hw10 if no difference on hardware All Spaces in the filename are replaced by unde...

Page 31: ...gh to low as below PNP DHCP TR069 Static Provisioning Transferring protocol FTP TFTP HTTP HTTPS Details refer to 2N IP Handset Auto Provision Parameters Description Basic settings CPE Serial Number Display the device SN Authentication Name The username of provision server Authentication Password The password of provision server Configuration File Encryption Key If the device configuration file is ...

Page 32: ...120 Use Option120 to get the SIP server address from DHCP server SIP Plug and Play PnP Enable SIP PnP Whether enable PnP or not If PnP is enable phone will send a SIP SUBSCRIBE message with broadcast method Any server can support the feature will respond and send a Notify with URL to phone Phone could get the configuration file with the URL Server Address Broadcast address As default it is 224 0 0...

Page 33: ...eriod INFORM signal interval time It ranges from 1s to 999s STUN Server Address Configure STUN server address STUN Enable To enable STUN server for TR069 11 7 System Tools This page provides tools for users to resolve problems Syslog Can choose the log level export the system log In order to analyze the problem in case of failure Web Capture Grab packets from network data to analyze problems in ca...

Page 34: ...ges packets and data over a network based on the IP address of the telephony To enable the phone the network configuration must be configured correctly The default network mode of the device is DHCP IPv4 The client wants to modify the other modes and needs to go to the device s web configuration interface Web interface network basic select network mode Picture 14 Network mode Settings IP Mode Ther...

Page 35: ... Static IP mode user must configure the IP address manually IP Address Phone IP address Mask sub mask of your LAN Gateway The gateway IP address Phone could access the other network via it Primary DNS Primary DNS address The default is 8 8 8 8 Google DNS server address Secondary DNS Secondary DNS When primary DNS is not available it will work Pv6 In IPv6 there are 2 connection mode options DHCP an...

Page 36: ...ity you can set ports other than 80 Such as 8080 webpage login HTTP ip 8080 HTTPS Port The default is 443 the same as the HTTP port RTP Port Range Start The value range is 1025 to 65535 The value of RTP port starts from the initial value set For each call the value of voice and video port is added 2 RTP Port Quantity Number of calls 11 11 Network VPN Virtual Private Network VPN is a technology to ...

Page 37: ...ay need to refresh the page to update the status Once the VPN is configured the device will try to connect with the VPN automatically when the device boots up every time until user disable it Sometimes if the VPN connection does not establish immediately user may try to reboot the device and check if VPN connection established after reboot OpenVPN To establish an OpenVPN connection user should get...

Page 38: ...hare the OS version IP address hardware version and so on Picture 14 QoS VLAN Parameters Description LLDP setting Report Enable LLDP Interval LLDP requests interval time Learning apply the learned VLAN ID to the phone configuration QoS QoS Mode configure SIP DSCP and audio DSCP WAN VLAN WAN VLAN WAN port VLAN configuration LAN VLAN LAN VLAN LAN port VLAN configuration CDP CDP CDP enable disable CD...

Page 39: ...iration Set SIP expiration date SIP Server 2 Server Address Enter the IP or FQDN address of the SIP server Server Port Enter the SIP server port default is 5060 Transport Protocol Set up the SIP transport line using TCP or UDP or TLS Registration Expiration Set SIP expiration date SIP Proxy Server Address Enter the IP or FQDN address of the SIP proxy server Proxy Server Port Enter the SIP proxy se...

Page 40: ... before being forwarded Transfer Timeout Set the timeout of call transfer process Conference Type Set the type of call conference Local set up call conference by the device itself maximum supports two remote parties Server set up call conference by dialing to a conference room on the server Server Conference Number Set the conference room number when conference type is set to be Server Subscribe F...

Page 41: ...the primary server when it is available Failback Interval A Register message is used to periodically detect the time interval for the availability of the main Proxy Signal Failback Multiple proxy cases whether to allow the invite register request to also execute failback Signal Retry Counts The number of attempts that the SIP Request considers proxy unavailable under multiple proxy scenarios Codec...

Page 42: ...hat SIP transmission will be encrypted RTP Encryption Enable RTP encryption such that RTP transmission will be encrypted Enable Session Timer Set the line to enable call ending by session timer refreshment The call session will be ended if there is not new session timer event update received after the timeout period Session Timeout Set the session timer timeout period Enable BLF List Enable Disabl...

Page 43: ... SIP headers Enable PRACK Set the line to support PRACK SIP message DNS Mode Select DNS mode A SRV NAPTR Enable Long Contact Allow more parameters in contact field per RFC 3840 Enable Strict Proxy Enables the use of strict routing When the phone receives packets from the server it will use the source IP address not the address in via field Convert URI Convert not digit and alphabet characters to h...

Page 44: ... the registration of SIP package with user agent with MAC or not Enable Register MAC Header Whether to open the registration is user agent with MAC or not BLF Dialog Strict Match Whether to enable accurate matching of BLF sessions PTime ms Set whether to bring ptime field default no SIP Global Settings Strict Branch Set up to strictly match the Branch field Enable Group Set open group Enable RFC44...

Page 45: ...onnected to your phone If your phone is set to SIP hotspot client Device Table will display as Server Device Table which you can connect to SIP hotspot Enable hotspot Set it to be Enable to enable the feature Mode Choose hotspot phone will be a SIP hotspot server Choose Client phone will be a SIP hotspot Client Monitor Type Either the Multicast or Broadcast is ok If you want to limit the broadcast...

Page 46: ... The values of other options are the same as those of the hotspot Picture 18 SIP hotspot client configuration As the hotspot server the default extension number is 0 When the phone is used as the client the extension number is increased from 1 you can view the extension number through the SIP Hotspot page Call extension number The hotspot server and the client can dial each other through the exten...

Page 47: ...e number to be transferred and then presses the key to transfer the current call to a third party Blind Transfer on Onhook After the user enters the number hang up the handle or turn off the hands free function to transfer the current call to a third party Attended Transfer on Onhook Hang up the handle or press the hands free button to realize the function of attention transfer which can transfer ...

Page 48: ...en take place whenever these digits are dialed Prefix mode supports a maximum of 30 digits Note Two different special characters are used x Matches any single digit that is dialed Specifies a range of numbers to be matched It may be a range a list of ranges separated by commas or a list of digits Destination Set Destination address This is for IP direct Port Set the Signal port and the default is ...

Page 49: ...mple 1 All Substitution Assume that it is desired to place a direct IP call to IP address 172 168 2 208 Using this feature 123 can be substituted for 172 168 2 208 Picture 21 Dial rules table 1 Example 2 Partial Substitution To dial a long distance call to Beijing requires dialing area code 010 before the local phone number Using this feature 1 can be substituted for 010 For example to call 622131...

Page 50: ...ng Time Set the timeout of STUN binding before sending SIP messages The TLS authentication TLS Certification File Upload or delete the TLS certification file used for encrypted SIP transmission 11 17 Phone settings Features Configuration phone features Table 11 General function Settings Parameters Description Basic Settings Enable Call Waiting Enable this setting to allow user to take second incom...

Page 51: ...ault automatically Default Ext Line Select the default line to use for outgoing calls Ban Outgoing If you select Ban Outgoing to enable it and you cannot dial out any number Hide DTMF Configure the hide DTMF mode Enable CallLog Select whether to save the call log Enable Restricted Incoming List Whether to enable restricted call list Enable Allowed Incoming List Whether to enable the allowed call l...

Page 52: ...channel automatically Enable the feature user enter the number without opening audio channel Enable Multi Line If enabled up to 10 simultaneous calls can exist on the phone and if disabled up to 2 simultaneous calls can exist on the phone Line Display Format Custom line format SIPn SIPn xxx xxx SIPn Contact As White List Type NONE BOTH DND White List FWD White List Block XML When Call Disable XML ...

Page 53: ... Intercom Barge by selecting it the phone auto answers the intercom call during a call If the current call is intercom call the phone will reject the second intercom call Response Code Settings DND Response Code Set the SIP response code on call rejection on DND Busy Response Code Set the SIP response code on line busy Reject Response Code Set the SIP response code on call rejection Password Dial ...

Page 54: ...red bright the default is off Ringing Power lamp status when there is an incoming call including off on slow flash quick flash default flash Mute Power lamp status in mute mode including off on slow flash quick flash off by default Hold Held The power lamp state including off on slow flash quick flash is turned off by default when left retained 11 18 Phone settings Media Settings Change voice Sett...

Page 55: ...us playload type Set Opus load type range 96 127 OPUS Sample Rate Set Opus sampling rate including opus nb 8KHz and opus wb 16KHz ILBC Payload Type Set the ILBC Payload Type the value must be 96 127 ILBC Payload Length Set the ILBC Payload Length Enable MWI Tone When there is a new voice message message the phone will start a special dial tone Enable VAD Whether voice activity detection is enabled...

Page 56: ...e RTP stream sent from the multicast address by configuring the listening multicast address on the phone Picture 15 MCAST Table 13 Multicast parameters Parameters Description Normal Call Priority Define the priority of the active call 1 is the highest priority 10 is the lowest Enable Page Priority The voice call in progress shall take precedence over all incoming paging calls Name Listened multica...

Page 57: ...ings Parameters Description Network Time Server Settings Time Synchronized via SNTP Enable time sync through SNTP protocol Time Synchronized via DHCP Enable time sync through DHCP protocol Primary Time Server Set primary time server address Secondary Time Server Set secondary time server address when primary server is not reachable the device will try to connect to secondary time server to get tim...

Page 58: ... Offset The offset minutes when DST started Month Start The DST start month Week Start The DST start week Weekday Start The DST start weekday Hour Start The DST start hour Minute Start The DST start minute Month End The DST end month Week End The DST end week Weekday End The DST end weekday Hour End The DST end hour Minute End The DST end minute Manual Time Settings You can set your time manually ...

Page 59: ...e stored number until the user removes it from the list Users can add specific Numbers to the blacklist or add specific prefixes to the blacklist to block calls with all Numbers with this prefix Restricted Outgoing Calls Adds a number that restricts outgoing calls and cannot be called until the number is removed from the table 11 24 Phonebook Web Dial Use web pages for call reply and hang up opera...

Page 60: ...Memory Key Speed Dial You can call the number directly which you set This feature is convenient for you to dial the number which you frequently dialed Intercom This feature allows the operator or the secretary to connect the phone quickly it is widely used in office environments DTMF It allows user to dial or edit dial number easily Multicast Configure the multicast address and audio codec User pr...

Page 61: ...ffect A large network segment can be set or it can be divided into several network segments to add When deleting select the initial IP of the network segment to be deleted from the drop down menu and then click Delete to take effect Enable web page filtering configure enable disable web page access filtering Click the apply button to take effect Note if the device you are accessing is in the same ...

Page 62: ...tion select certificate module You can upload and delete uploaded certificates Picture 28 Certificate of settings 11 30 Security Device Certificates Select the device certificate as the default and custom certificate You can upload and delete uploaded certificates Picture 29 Device certificate setting ...

Page 63: ... of rules input rules and output rules Each rule is assigned an ordinal number allowing up to 10 for each rule Considering the complexity of firewall Settings the following is an example to illustrate Table 16 Network Firewall Parameter Description Enable Input Rules Indicates that the input rule application is enabled Enable Output Rules Indicates that the output rule application is enabled Input...

Page 64: ...configured as 255 255 255 255 it means the specific host When set as 255 255 255 0 it means that a network segment is filtered After setting click Add and a new item will be added in the firewall input rule Then select and click the button Apply In this way when the device is running ping 192 168 1 118 the packet cannot be sent to 192 168 1 118 because the output rule is forbidden However other IP...

Page 65: ...are version etc 12 2 Reboot Device Users can reboot the device from soft menu Menu Basic Reboot System and confirm the action by OK Or simply remove the power supply and restore it again 12 3 Reset Device to Factory Default Reset Device to Factory Default will erase all user s configuration preference database and profiles on the device and restore the device back to the state as factory default T...

Page 66: ...tal open page System Tools and click Start in Network Packets Capture section A pop up message will be prompt to ask user to save the capture file User then should perform relevant operations such as activate deactivate line or making phone calls and click Stop button in the web page when operation finished The network packets of the device during the period have been dumped to the saved file Pict...

Page 67: ...heck if device is well connected to power source Device could not register to a service provider 1 Please check if device is well connected to the network The network Ethernet cable should be connected to the Network port NOT the PC port 2 Please check if the device has an IP address Check the system information if the IP displays Negotiating the device does not have an IP address Please check if ...

Page 68: ...ish to use a third party headphone 2 The network bandwidth and delay may be not suitable for audio call at the moment Audio is chopping at far end in Hands free speaker mode This is usually due to loud volume feedback from speaker to microphone Please lower down the speaker volume a little bit the chopping will be gone 2N TELEKOMUNIKACE a s Modřanská 621 143 01 Praha 4 Czech Republic www 2n cz ...