2Wire HomePortal 1000, Installation Manual

Page 1: ...I n s t a l l a t i o n G u i d e f o r M o d e l 1 0 0 0 S W ...

Page 2: ...icipating financial institutions 2Wire the 2Wire logo and HomePortal are trademarks of 2Wire Inc All other trademarks are trademarks of their respective owners ___________________________________________________________________________________________________________________________ Owner s Record The serial number is located on the bottom of your 2Wire HomePortal Record the serial number in the s...

Page 3: ... Gateway USB driver Windows PC 7 Install the 2Wire Gateway USB driver Macintosh 8 Check your connections 9 Home Phoneline Networking HomePNA Connection 10 Check your connections 10 Network with Ethernet Hub or Switch 11 Check your connections 11 Wireless Connection 12 Check your connections 12 Step 3 Install the HomePortal Software Installing the HomePortal Setup Wizard on Windows PCs 13 Starting ...

Page 4: ...e Wireless USB Adapter 22 Wireless Adapter Driver Installation 23 Installing Drivers For Windows 98SE 23 Installing Drivers For Windows ME 24 Installing Drivers For Windows 2000 25 Installing Drivers For Windows XP 27 Appendix B Third party Wireless Adapter Configuration Locate the serial number and wireless encryption key 28 Agere ORiNOCO PC Card Silver or Gold 29 Cisco Aironet 31 D Link Air DWL ...

Page 5: ... computer you can use Ethernet cable to connect the Ethernet connection jack on the computer to the LOCAL ETHERNET port on the HomePortal You can identify an Ethernet connection jack by its rectangular shape and size which is slightly larger than a standard telephone jack Ethernet is recommended if your primary computer will be in the same room as the HomePortal Ethernet connection is recommended ...

Page 6: ...ps your data safe Home Phoneline Networking HomePNA The HomePortal supports the HomePNA Home Phoneline Networking Alliance protocol Home phoneline networking uses HomePNA technology to allow you to connect computers in different rooms using your home s existing telephone wiring To create a home phoneline network you need either a PCI HomePNA card installed into your computer or an external HomePNA...

Page 7: ... before proceeding Second Check your computer s browser and system requirements Verify that your computers meet the following minimum requirements Browser Requirements Windows Microsoft Internet Explorer 5 0 or higher included on the HomePortal Setup Wizard CD or Netscape Navigator 4 7 or higher Macintosh Microsoft Internet Explorer 5 0 or Netscape 4 74 or higher included on the HomePortal Setup W...

Page 8: ...alling the HomePortal software See Appendix B for detailed configuration instructions Connection Type Go to Ethernet Yellow cable Requires A computer with an Ethernet port Recommended for Primary computer in the same room as the HomePortal page 5 USB Blue cable Requires A computer with an available USB port See the USB connection option for exceptions Recommended for Primary computer in the same r...

Page 9: ...ernal DSL modem to your DSL service provider and sets up your home network for home phoneline HomePNA networking If you have been using an external DSL modem you will no longer need it Check your connections With your computer completely started verify the POWER and LOCAL NETWORK indicator lights on the front of the HomePortal are green If they are not see Diagnosing connection problems on page 20...

Page 10: ...et The green POWER light on the front of the HomePortal should come on 2 Connect the blue USB cable provided with the HomePortal from the USB port on the HomePortal to your computer s USB port 3 Connect the gray telephone cable provided with the HomePortal from the PHONE LINE port on the HomePortal to a telephone jack with DSL service This connects the HomePortal internal DSL modem to your DSL ser...

Page 11: ... following screens show the installation under Windows XP and may vary somewhat on Windows 98 Windows ME and Windows 2000 1 Power on your computer When the Found New Hardware Wizard window opens make sure that Install the software automatically Recommended is selected and click Next to continue 2 The driver installs 3 Click Finish to complete the installation ...

Page 12: ...s CD ROM drive 3 Double click the 2Wire USB folder to install the driver 4 If you have set up an administrator name and password the Authenticate screen opens Enter your administrator name and password and click OK 5 Follow the onscreen instructions When the driver installation is complete you will be prompted to restart your computer 6 After your computer restarts connect a USB cable from your Ma...

Page 13: ... front of the HomePortal are green If they are not see Diagnosing connection problems on page 20 The BROADBAND LINK indicator light will not turn green until the HomePortal software has been installed and an Internet connection has been established Continue from here to Step 3 Install the HomePortal Software on page 13 8 Verify that Ethernet Adaptor en1 is selected in the Show field If it is not s...

Page 14: ...ions Note If you are installing a phoneline filter it must be installed directly between the telephone and the wall jack as shown in the diagram Do not connect the telephone line from the HomePNA adapter to the phoneline filter The network will not work properly if the phoneline filter is connected directly to the HomePNA adapter You can use the provided Y adapter to connect both the HomePNA adapt...

Page 15: ...cable 4 Connect the gray telephone cable provided with the HomePortal from the PHONE LINE port on the HomePortal to a telephone jack with DSL service 5 Using another Ethernet cable not provided connect any additional computers to the hub or switch 6 Plug the hub or switch into an electrical outlet Check your connections With your computer completely started verify the POWER and LOCAL NETWORK indic...

Page 16: ...ion instructions If you are NOT using a 2Wire wireless adapter you will need to manually configure your adapter of choice to communicate with the HomePortal BEFORE installing the HomePortal software See Appendix B for detailed configuration instructions Check your connections With your computer completely started and your wireless card properly configured verify the POWER and LOCAL NETWORK indicat...

Page 17: ...start Starting the Setup Wizard manually on Windows PCs After one minute if the Setup Wizard does not run automatically follow these steps 1 Double click the My Computer icon located on the desktop 2 Double click the icon that corresponds to your CD ROM drive then double click Setup exe 3 Follow the onscreen instructions First computer only After the Setup Wizard completes the BROADBAND LINK indic...

Page 18: ...on Double click the 2Wire install icon and click Continue 3 Click Install to copy the HomePortal software to a folder called 2Wire HomePortal on the Macintosh hard drive To copy the files to a different folder click Select Folder from the pull down menu and select another folder Click Install and follow the onscreen instructions First computer only After the Setup Wizard completes the BROADBAND LI...

Page 19: ...lation instructions If you are NOT using a 2Wire wireless adapter you will need to manually configure your adapter of choice to communicate with the HomePortal BEFORE installing the HomePortal software See Appendix B for detailed configuration instructions Connection Type Go to USB Blue cable Requires a computer with an available USB port See the USB connection option for exceptions page 16 Home p...

Page 20: ...ed to the network using connection options such as Ethernet 1 Connect the blue USB cable provided with the HomePortal from the USB port on the HomePortal to the USB port on your computer Before installing your HomePortal software on this computer you must install a USB driver Detailed instructions for installing USB drivers begins on page 7 Repeat Step 3 Install the HomePortal Software on page 13 ...

Page 21: ...pecific instructions for installing HomePNA network adapters can be found in the individual adapter package if purchased separately or on your HomePortal Setup Wizard CD if included with your HomePortal The HomePNA adapter shown in this example is a 2Wire PC Port Phoneline Adapter 1 Install the HomePNA adapter according to the manufacturer s instructions After your adapter is successfully installe...

Page 22: ... a 2Wire wireless adapter you will need to manually configure your adapter of choice to communicate with the HomePortal BEFORE installing the HomePortal software See Appendix B for detailed configuration instructions 1 Install your wireless adapter according to the manufacturer s instructions see note above Repeat Step 3 Install the HomePortal Software on page 13 Wireless Connection Requires a com...

Page 23: ...cally connected to your broadband service Blinking orange The HomePortal is attempting to establish a physical broadband connection Solid red The HomePortal has not detected a broadband signal Solid orange The HomePortal has established a physical broadband connection but was not able to successfully connect to your Internet Service Provider or has not yet been configured Blinking green The HomePo...

Page 24: ... are firmly plugged into the brick Note If the POWER indicator light is red signifying a system error or does not light after performing the steps above contact 2Wire Customer Care BROADBAND LINK indicator light is red If the BROADBAND LINK indicator light is red the HomePortal has not established a connection to your DSL service provider 1 Verify that a telephone cord is plugged into the PHONE LI...

Page 25: ...twork while remaining connected to the LAN Follow these steps to install the Wireless PC Card Step 1 Install the Wireless PC Card Step 2 Install the drivers Step 3 Reboot your computer so Windows recognizes the adapter The following sections give you detailed instructions for completing each step Installing the Wireless PC Card To install the Wireless PC Card turn off your computer and simply inse...

Page 26: ... install the Wireless USB Adapter Step 1 Install the Wireless USB Adapter Step 2 Install the drivers Step 3 Reboot your computer so Windows recognizes the adapter The following sections give you detailed instructions for completing each step Installing the Wireless USB Adapter The supplied USB cable has a different type of USB connector on each end Series A connector The Series A USB connector plu...

Page 27: ... The Add New Hardware Wizard opens Click Next to continue 2 When the next window opens select Search for a better driver for your device Recommended and click Next 3 Insert the HomePortal Setup Wizard CD into your CD ROM drive uncheck Floppy disk drives select the CD ROM drive checkbox and click Next ...

Page 28: ...opied click Finish 6 When the System Setting Change window opens click Yes to reboot your computer and complete the installation 1 Power on your computer and insert the HomePortal Setup Wizard CD into your CD ROM drive 2 When the Add New Hardware Wizard window opens select Automatic search for a better driver Recommended and click Next ...

Page 29: ...o reboot your computer and complete the installation 1 Power on your computer and insert the HomePortal Setup Wizard CD into your CD ROM drive 2 When the Found New Hardware Wizard window opens click Next to continue 3 The next window prompts you to install device drivers Select Search for a suitable driver for my device recommended and click Next ...

Page 30: ...ate Driver Files window opens deselect the Floppy disk drives checkbox select the CD ROM checkbox and click Next 5 When the Driver Files Search Results window opens click Next 6 Click Finish to complete the installation ...

Page 31: ...d insert the HomePortal Setup Wizard CD into your CD ROM drive 2 When the Found New Hardware Wizard window opens select Install the software automatically Recommended and click Next to continue 3 The drivers are installed 4 Click Finish to complete the installation ...

Page 32: ...er and may have a slightly different appearance than the screens shown in these instructions Locate the serial number and wireless encryption key Your HomePortal is configured with unique security parameters that must be configured into your wireless adapter On the bottom of your HomePortal you will find two important pieces of information required for configuring your adapter the serial number an...

Page 33: ...er The ORiNOCO Client Manager screen appears 2 From the Actions menu select Add Edit Configuration Profile 3 The Add Edit Configuration Profile screen appears 4 To create your profile click Add The Edit Configuration screen appears Enter a profile name in the Profile Name field The profile name identifies your wireless profile and should be no more than 29 characters in length 5 From the Network T...

Page 34: ...he word 2WIRE in capital letters 8 Click Next In the Set Security field check the Enable Data Security checkbox Verify that the Use Hexadecimal 0 9 a f A F radio button is selected 9 In the Key field enter your ten digit Wireless Encryption Key located on the bottom of your HomePortal 10 Verify that Key 1 is selected in the Encrypt data with pull down menu this is the default 11 To select a power ...

Page 35: ...ears 15 Click OK Cisco Aironet Consult the documentation provided with your wireless adapter to install the Cisco Aironet adapter then follow these steps 1 Double click the Aironet Client Utility icon on your desktop The Aironet Client Utility screen appears 2 Click the Profile Manager button The Profile Manager screen appears 3 Click Add ...

Page 36: ...e Wireless Network Name is case sensitive so it is important that you enter the word 2WIRE in capital letters 8 In the Power Save Mode field verify that the CAM Constantly Awake Mode radio button is selected this is the default 9 In the Network Type field verify that the Infrastructure radio button is selected this is the default 10 Select the Network Security tab In the WEP field select the Use S...

Page 37: ...le Management field indicating that your Cisco adapter is properly configured 14 Click OK D Link Air DWL 650 Consult the documentation provided with your wireless adapter to install the D Link Air DWL 650 then follow these steps 1 From the Start menu select Programs D Link DWL 650 Control Utility Configuration Utility ...

Page 38: ...d 2WIRE in capital letters 6 In the Tx Rate pull down menu verify that Fully Automatic is selected this is the default 7 In the PS Mode pull down menu verify that Disabled is selected this is the default 8 Click Apply Changes 9 Select the Encryption tab 10 From the Encryption WEP pull down menu select 64 Bit 11 In the WEP Key Entry field select the Manual Entry radio button 12 In the Key 1 field e...

Page 39: ...ort wireless adapter then follow these steps 1 From the Apple pull down menu select AirPort to open the AirPort dialog box 2 In the AirPort Network panel click the Choose Network pull down menu 3 Select your wireless network name Your wireless network name is 2WIRE followed by the last three digits of your HomePortal serial number located on the bottom of your HomePortal ...

Page 40: ...ID ESS ID or Wireless LAN ID 3 Enable wireless security Your HomePortal is pre configured to take advantage of wireless security Referring to the instructions provided with your wireless adapter enable wireless security Wireless security is sometimes referred to as WEP wired equivalent privacy 64 bit encryption or 40 bit encryption 4 Enter the encryption key Once you have enabled security on your ...

Page 41: ... Available networks field select your wireless access point The wireless access point displays as 2WIRE in all capital letters followed by the last three digits of the HomePortal serial number located on the bottom of your HomePortal 4 In the Network key field enter your ten digit Wireless Encryption Key located on the bottom of your HomePortal 5 Click Connect 6 A notification message now appears ...

Page 42: ...ance of at least 20 cm 8 inches must be maintained between the radiating antenna and the bodies of all persons exposed to the transmitter in order to meet the FCC RF exposure guidelines Making changes to the antenna or the device is not permitted Doing so may result in the installed system exceeding RF exposure requirements This device must not be co located or operated in conjunction with any oth...

Page 43: ... Product RMA Before returning any product contact 2Wire Customer Support and obtain an RMA number by calling US Canada only 1 800 877 5718 for filter and adapter products 1 877 347 8680 for residential gateway products or Return the product to the place of purchase If 2Wire Customer Support determines that the product may be defective they will issue you an RMA number to place on the outer package...

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