2Wire HomePortal 3800HGV-B, User Manual

Page 1: ...g a System Password 14 Changing Your Time Zone Settings 14 Viewing System Details 15 Broadband Link Pages 15 Viewing Your Broadband Link Summary 15 Viewing Broadband Link Details 16 Using Broadband Diagnostics 17 Viewing Statistics 18 Using Broadband Link Advanced Settings 19 Home Network Pages 20 Viewing Your Home Network Summary 20 Local Devices 20 Status at a Glance Panel 21 Monitoring Your Wir...

Page 2: ...Settings Page 49 Troubleshooting DSL Diagnostics Page 50 Analyzing General Information 50 Reviewing Training History 51 Reviewing Bitloading 52 Troubleshooting Event Log Page 53 Troubleshooting Network Tests Page 55 Troubleshooting Upgrade History Page 56 Troubleshooting Resets Page 57 Advanced Syslog Settings Page 58 Advanced Provisioning Info Page 59 Advanced Configure Time Services Page 60 Adva...

Page 3: ... includes both standard NAT PAT security and Stateful Packet Inspection to defend against Denial of Service Internet attacks Flexible networking The 2Wire gateway includes a variety of home networking technologies in one box Ethernet direct USB HyperG wireless 1 and MoCA Figure 1 3800HGV B Rear View Note The Phones Lines 1 2 Aux Line ports are reserved for connecting to VoIP service and are not cu...

Page 4: ...video centric networks throughout the home 802 1X Authentication 802 1X Authentication provides port based authentication using certificates These certificates reside in the RADIUS authentication server and the 3700HGV B gateway and are signed by a Certificate Authority CA When the RADIUS server and the gateway successfully exchange certificates access to the network is allowed Prior to authentica...

Page 5: ... bit rate DSL operates over the copper wires in a phone line in a manner similar to ADSL but at much faster speeds VDSL can achieve speeds as high as 52 Mbps downstream and 16 Mbps upstream as opposed to ADSL up to 8 Mbps downstream and 800 Kbps upstream ...

Page 6: ...ave available the items shown in Figure 21 Figure 2 2Wire and Service Provider Installation Components Note Vertical orientation is the preferred method for mounting the 3700HGV B gateway Please use the mounting stand included with the 3700HGV B gateway 1 Additional components may be provided by your service provider ...

Page 7: ...gh Speed Internet access only then the 3700HGV B should be installed near the first PC Computers can be connected to the 3700HGV B via Ethernet wireless USB or MoCA The first computer you connect to the network is used to configure the 3700HGV B for proper operation If the customer has not ordered High Speed Internet then the technician must use their assigned laptop to configure the 3700HGV B Cho...

Page 8: ...e POWER light on the front of the 3700HGV B should be green 2 Connect the yellow Ethernet cable provided with the 3700HGV B from any available ETHENET port on the 3700HGV B to the computer s Ethernet port 3 If the VDSL signal is carried over the phone line connect the provided gray phone cable from the gateway s PHONE LINE port to telephone wall jack If the VDSL signal is carried over coax refer t...

Page 9: ...he VDSL signal is carried over the phone line connect the provided gray phone cable from the 3700HGV B s PHONE LINE port to telephone wall jack If the VDSL signal is carried over coax refer to page 11 3 Install the wireless adapter according to the manufacturer s instructions see note below Note If you use a 2Wire wireless adapter PCI PC card or USB adapter for wireless networking the 2Wire gatewa...

Page 10: ...2 Use the network adapter configuration software or Windows network connection wizard to set the network name SSID and encryption key WPA a The network name is the word 2WIRE in all capital letters followed by the last three digits of the gateway serial number for example 2WIRE110 b The encryption key is a 64 bit hex value located beneath the bar code on the bottom of the 2Wire gateway In the exam...

Page 11: ...carried over coax refer to page 11 Install the 2Wire Gateway USB Driver Windows 1 Insert the 2Wire setup CD in your computer s CD ROM drive 2 Power on the computer If the Add Hardware Wizard displays follow the on screen instructions If prompted to identify where to search for drivers deselect Floppy Disk drive and check CD ROM drive 3 After the driver installs click Finish to complete the driver ...

Page 12: ...s running OS 10 2 1 With the computer powered on and the 2Wire Setup Wizard CD in the CD ROM drive double click the 2Wire CD icon on the desktop 2 Double click 2Wire USB to begin the driver installation 3 If the user has set up an administrator name and password the Authenticate screen opens Enter the administrator name and password and click OK 4 Follow the on screen instructions When the driver ...

Page 13: ... was completed in the previous chapter If the 3700HGV B is receiving the VSDL signal via CoAX refer to the following section Connecting to VDSL via CoAX Figure 3 Inside Wiring Diagram NID Line 1 TDM from NID RG STB STB VDSL Splitter Balun LAN Car 5 CAT 3 Coax VDSL Coax PC LAN Ethernet PC Wi Fi Splitter Diplexer Main Splitter Legend NID Line 1 TDM from NID RG STB STB VDSL Splitter Balun LAN Car 5 C...

Page 14: ...entific Atlanta device or a Motorola NIM 100 which connects to an Ethernet port on the 3700HGV B Note The NIM100 is independently powered and should be installed close to a power outlet Refer to the manufacturer s instructions that came with the NIM100 1 Connect a coaxial cable from the gateway s CABLE LINE port to the NIM100 s CABLE IN port 2 Connect an Ethernet cable from the NIM100 s Ethernet p...

Page 15: ...twork states of your gateway The System area of the Network at a Glance panel displays your 2Wire gateway model name the version of gateway software that you are using and the status of your gateway password If a password has been set you must enter it before you can access 3700HGV B configuration pages The Broadband Link area of the Network at a Glance panel displays the overall status of your ga...

Page 16: ...uration page for example if you try to change the gateway s broadband connection settings or upgrade the gateway software If a password has not been set a reminder notice is displayed when you attempt to access pages where settings can be changed Changing Your Time Zone Settings The 2Wire gateway sets the time automatically using time servers on the Internet It retrieves date time information in G...

Page 17: ...roadband Link Pages Viewing Your Broadband Link Summary The Broadband Link Summary page provides general information about the current status of your broadband link connection and your system configuration The Connection panel shows information about your gateway s connection to your broadband service The elements displayed will vary depending on your gateway model and the type of broadband servic...

Page 18: ...signed by your service provider to your gateway so that it can communicate on the service provider s network This address is assigned to you by your broadband Service Provider for all communication on the broadband network Hardware Address Also known as the MAC address or physical address When your gateway is connected to the broadband network an association is made between its unique hardware add...

Page 19: ... of your broadband connection s current status Technical support representatives use this information to help troubleshoot problems with your broadband connection To update the broadband link status click REFESH To initiate a full test of your broadband link click TEST The test will take several minutes during which the system reestablishes all broadband connections You will not be able to access ...

Page 20: ...atistics associated with the 2Wire gateway broadband link including cumulative DSL statistics Note This page is not available for Ethernet broadband connections When it is temporarily displayed in menu bars immediately after changing from a DSL configuration it will not contain any information ...

Page 21: ... ONLY if you are very familiar with DSL and networking technology Selecting Broadband Connection The Broadband Type dropdown menu allows you to select whether to connect via DSL or Ethernet Modifying DSL Settings When your gateway is configured to use DSL the gateway can be configured as to which DSL line port to use By default the gateway automatically detects which DSL line to use The DSL Line S...

Page 22: ...tion is enabled and the device becomes inactive because it is powered off or removed from your network this icon will display as Inactive If you defined a name for your computer during System Setup or when your computer was set up the name displays next to the device However there are two instances where the device name will not appear If your computer was manually configured with a static IP addr...

Page 23: ...ings page allowing you to change the Web site permissions for users on your network View device details Displays the technical networking details about the device This information may be helpful to a technical support representative if you are experiencing difficulties Note Depending on the enhanced services offered by your service provider some links such as Internet Access Control or Content Scr...

Page 24: ...st three digits of your 2Wire gateway serial number for example 2WIRE954 Channel The radio frequency band the access point uses for your wireless network the default is 6 Wireless adapter cards auto detect which channels to use If you are having problems with your wireless network it could be due to radio interference You can change the wireless channel to see if interference is reduced on a diffe...

Page 25: ...ltering these settings may improve performance Note Because the fields that display are dependent on the type of wireless adapter you are using some of these settings may not display Wireless Mode Allows you to force the gateway to use 802 11b g 802 11b only or 802 11g only modes of operation DTIM Period seconds Determines at which interval the access point will send its broadcast traffic This fie...

Page 26: ...y your gateway on the private home network the default is 192 168 1 254 The gateway has two IP addresses a private address that it uses on the home network and one that is used on the public broadband connection on the Internet You can change the home network IP address by changing the home network IP address range Subnet Mask The subnet mask is determined by the home network IP address range sett...

Page 27: ... The Edit Address Allocation Settings page opens 2 In the Settings panel select an available IP address from the pulldown menu next to the computer to which you want an IP address automatically assigned 3 Click Save Users can choose to have the address assigned from any of the available networks Computers that are assigned non routable private network addresses will use Network Address Translation...

Page 28: ... uses this external address to communicate with the Internet on behalf of devices connected to the local network Port Address Translation PAT A function provided by some routers which allows hosts on a LAN to communicate with the rest of a network such as the Internet without revealing their own private IP address All outbound packets have their IP address translated to the router s external IP ad...

Page 29: ... to allow some programs such as game servers or instant messaging software to operate properly For example a remote game player on the Internet might need to contact the game server program that you have installed on your home network in order to play against you Normally the firewall blocks this communication By changing the firewall settings this communication is permitted to pass through a pinh...

Page 30: ...teway s IP address Router Address Appears as if it is directly connected to the Internet Has all of the unassigned TCP and UDP ports opened and pointed to it Can receive unsolicited network traffic from the Internet Because all filtered traffic is forwarded to the designated computer you should use DMZplus mode with caution A computer in DMZplus mode is less secure because all available ports are ...

Page 31: ...that is it will appear to hackers who are trying to access your network that your network does not exist This discourages hackers from further attempts at accessing your network because to them it will appear as though there is no active network to access Block Ping Ping is a basic Internet program that when used without malicious intent allows a user to verify that a particular IP address exists ...

Page 32: ...Zplus mode While in DMZplus mode the computer is still protected against numerous broadband attacks for example SYN Flood or Invalid TCP flag attacks In rare cases the incoming traffic may be inadvertently blocked by the firewall for example when integrating with external third party firewalls or VPN servers You may need to disable one or more of the attack detection capabilities for any device pl...

Page 33: ...he firewall will scan inbound and outbound packets for invalid TCP Flag settings and drop the packet to prevent SYN FIN NULL and XMAS attacks Invalid ICMP Detection The firewall checks for invalid ICMP code types and drops the packet Miscellaneous The firewall checks for the following Unknown IP protocol drop packet Port 0 attack detected drop packet TCP SYN packet drop packet Not a start session ...

Page 34: ...nections attached home networking devices system and security information and a running log of any error conditions To access the MDC locally in the browser address bar enter http gateway 2wire net management After you access the MDC use the left hand navigation menu to select specific MDC pages System Summary Page The System Summary page shows general information about the 2Wire gateway its confi...

Page 35: ...Software 2Wire gateway software version Configuration Key Code The static key code associated with the current provisioning settings System Time The day month year and time or Retrieving date and time settings from Internet if not set Time Since Last Boot The time elapsed since the 2Wire gateway was last restarted Last ID Post The time elapsed since the 2Wire gateway communicated with the configur...

Page 36: ... Broadband Link Summary page allows you to view 2Wire gateway broadband connectivity related settings and reset the Broadband Link and IP Connection Note The information displayed varies depending on whether the broadband connection is via DSL or Ethernet Features Item Description ...

Page 37: ...Access the Management and Diagnostic Console 35 Broadband Link Statistics Page The Broadband Link Statistics page shows statistics associated with the 2Wire gateway broadband link ...

Page 38: ...ss the Management and Diagnostic Console 36 Broadband Link Detailed Statistics Page The Broadband Link Detailed DSL Statistics page shows a set of cumulative DSL statistics associated with the 2Wire gateway ...

Page 39: ...37 Broadband Link Configuration Page The Broadband Link Configuration page allows you to modify specific broadband connection settings For details on broadband link configuration settings refer to Using Broadband Link Advanced Settings on page 19 ...

Page 40: ...teway The IP address allocated to the 2Wire gateway IP Network The IP address used by the network Subnet Mask The subnet mask allocated to the 2Wire gateway DHCP Range The range of IP addresses available on the network the number of addresses allocated and the number of addresses remaining DHCP Timeout The time in minutes before the DHCP lease must be renewed Wireless this field is present only on...

Page 41: ...nnel to eliminate poten tial interference Devices the information displayed is dependent on the gateway model features Ethernet The number of Active and Inactive Ethernet devices on the network Wireless 802 11 The number of Active and Inactive wireless devices on the network HomePNA The number of Active and Inactive HomePNA devices on the network USB Specifies whether a USB device is present Activ...

Page 42: ...t and Diagnostic Console 40 Local Network Statistics Page Note The information displayed is dependent on gateway model features The Local Network Statistics page shows information about the interfaces on the local network ...

Page 43: ...Access the Management and Diagnostic Console 41 Local Network Device List Page The Local Network Device List page displays information about each device in the local network ...

Page 44: ...ement and Diagnostic Console 42 Local Network Wireless Settings Page The Wireless Settings page allows you to view or modify the gateway s wireless settings For details on configuring wireless settings refer to page 23 ...

Page 45: ...s on configuring advanced network settings refer to page 24 Enabling Router Behind Router Alert When the Display alert when another router is connected to this router checkbox is enabled an error page is displayed to the user if the gateway detects the presence of a third party router on the user s network A third party router connected to the 2Wire gateway can result in network instability becaus...

Page 46: ...ion Page The Local Network Address Allocation page shows the name and IP address of each device on the gateway s local network and allows you to create DHCP mappings for each device For details on network address allocation refer to Editing Address Allocation Settings on page 25 ...

Page 47: ...CA Network page allows you to change the channel upon which the MoCA signal is sent or received enable or disable network privacy and set the password for network privacy These settings are only used when the gateway is connected via MoCA When MoCA is used through external devices these settings are not applicable ...

Page 48: ... 46 Local Network MoCA Statistics Page The MoCA Statistics page shows connection rates to other MoCA devices If the 3700HGV B is the coordinator the link rate to the slaves If the 3700HGV B is not the coordinator the link rate to the coordinator ...

Page 49: ...iagnostic Console 47 Firewall Settings Page The Firewall Settings page allows you to configure the firewall to pass through specific application data to a selected computer For details on configuring the firewall refer to page 28 ...

Page 50: ...Access the Management and Diagnostic Console 48 Firewall Detailed Information Page The Firewall Detailed Information page shows detailed information about the gateway s firewall ...

Page 51: ...ement and Diagnostic Console 49 Firewall Advanced Settings Page The Firewall Advanced Settings page allows you to configure the gateway s firewall For details on configuring advanced firewall settings refer to page 29 ...

Page 52: ...nnection are marked with an asterisk Analyzing General Information The General Information pane shows diagnostic information for the current VDSL connection or connection attempt These values are also listed in the last row of the Training History pane Item Description Value Comment DSL Line During line search the value will alternate between 1 and 2 The Searching for DSL signal comment appears un...

Page 53: ...the time since power on is displayed in YY MM DD and HH MM SS format Line The line 1 or 2 on which the gateway is searching for a DSL signal Downstream Rate The net user data rate in kbps for the connection Max1 Maximum rate achievable at the time of the initial connec tion based on the line quality specifically the uncapped rate Max2 Latest estimate of maximum achievable rate adjusted for changin...

Page 54: ...me of the initial connec tion based on the quality of the line specifically the uncapped rate Mgn Noise margin in dB at the start of the connection Attn Measured attenuation dB of the line Pwr Transmit power dB CRCs Total uncorrected errors for this connection FECs Total corrected errors for this connection Mode The DSL mode used Vendor Vendor ID of the DSLAM for example ALCB indicates Alca tel DS...

Page 55: ... Page The Troubleshooting Event Log page displays events for the broadband and local network Log information is stored in a fixed size buffer When the buffer is full the oldest items are purged from the log You can also clear the log contents by clicking the Clear Log button ...

Page 56: ...or log which registers all significant Firewall Monitor related events System Shows the current system log which registers all significant events within the 2Wire gateway since it was last restarted WRA Shows the current Web Remote Access log which registers all significant Web Remote Access related events Each log entry includes the severity level a description of the event and the actual time th...

Page 57: ...tools which help diagnose problems with the 2Wire gateway or 2Wire gateway connections The Ping test allows you to ensure that the 2Wire gateway can send data packets to ping a remote host or a local LAN device such as a PC The Traceroute test traces the number of times a data packet sent from the 2Wire gateway is routed before it reaches its destination ...

Page 58: ...s the Management and Diagnostic Console 56 Troubleshooting Upgrade History Page The Upgrade History page shows a log of all system software upgrades and lists the upgrades in the order in which they occurred ...

Page 59: ...Access the Management and Diagnostic Console 57 Troubleshooting Resets Page The Troubleshooting Resets page allows you to reset various components associated with the 2Wire gateway network ...

Page 60: ... Advanced Syslog Settings Page The Advanced Syslog Settings page allows users to maintain a history of events greater than the capacity of the 2Wire gateway by enabling a syslog server Use of this feature requires a computer running a syslog daemon ...

Page 61: ...Access the Management and Diagnostic Console 59 Advanced Provisioning Info Page The Advanced Provisioning Info page displays the parameters with which the 2Wire gateway was provisioned ...

Page 62: ...process users specify the time zone in which they are located so that the time and date are automatically displayed in the 2Wire gateway user interface These time settings are displayed in the Current Time Settings panel which shows the current date time time zone and whether the time was automatically or manually configured If users wish to manually set the time and date they can do so in the Man...

Page 63: ...Console 61 Advanced Configure Services Page The Advanced Configure Services page allows users to change the timeout settings for NAT enable broadband status notification enable the SIP ALG and change the upstream maximum transmission rate ...

Page 64: ...ent and Diagnostic Console 62 Advanced DNS Resolve Page The Advanced DNS Resolve page allows users to name network devices such as printers or web servers so that they can be easily accessed by other users on the network ...

Page 65: ...ased on the runtime configuration of the 2Wire gateway The information cannot be used to configure the 2Wire gateway To view information about each node click the node link Information displays below the Link Manager States tree and includes the following Node information Description Link status Up The link is functioning properly Climbing The link is attempting to establish a connection Down The ...

Page 66: ...Access the Management and Diagnostic Console 64 Advanced Detailed Log Page The Advanced Detailed Log page is a debug log facility modeled after syslog and provides advanced diagnostic capabilities ...

Page 67: ...or the target release is not published on CMS Note This procedure assumes that you have been provided with a software image via CD or downloaded it from an ftp server Note Do not disconnect the power cord from the gateway during an upgrade Doing so will erase all gateway information and cause the gateway to fail 1 Open a browser and enter http home upgrade The following page opens 2 Click CONTINUE...

Page 68: ...Upgrade the Software 66 4 After the gateway reboots the Conexant firmware is upgraded ...

Page 69: ...service from your Internet Service Provider In addition you need the IP address and networking information that has been identified for the subscribed service The configuration process is divided into three steps 1 Enable the Public Network function of the 3700HGV B and configure it with the appropriate router IP address and subnet mask 2 Assign the broadband IP address es to the desired network d...

Page 70: ...me Network Advanced Settings page to set this information Your gateway uses two sets of IP addresses one for use between the router and the network usually just 2 addresses and a second independent set solely for use with end devices You should have been provided with the second set of IP addresses For example you might have been provided with a WAN gateway address of 66 124 231 65 and a WAN IP ad...

Page 71: ... the use of multiple broadband addresses Mode 2 Public Fixed Network The network client is given one of the currently available broadband IP addresses The address may change as the IP address lease is renewed but will always come from the pool of available broadband IP addresses Mode 3 DHCP Fixed Address The network client is permanently assigned one of the broadband IP addresess The address will ...

Page 72: ... traffic e g web browsing but needs to have a firewall rule established to function as a server To change the firewall settings access the Firewall Settings page of the MDC or the Firewall Settings page of the standard web pages to configure the Hosted applications allowed for each device to be used with unsolicited traffic Note This is different from how some other routers operate These other rou...

Page 73: ...ss subnet i e 5 usable broadband IP addresses The customer wants to host dedicated VPN and web servers in addition to having PCs with private IP addresses The subnet assigned to the customer is 208 35 230 192 29 The sample network is shown in Figure Figure Sample Network Following are the steps required to configure the gateway for this configuration ...

Page 74: ...8 as shown in Figure xxx Click SAVE to ensure the changes are saved Figure xx Second assign static IP addresses to the Network Servers from the available This can be done by hard coding these on the network interface for these servers or via the gateway using DHCP The later is shown in this example Check that the gateway connected network interface for each server is configured as a DHCP client i ...

Page 75: ...ver so that it is issued the desired static IP address Finally configure the gateway to allow the appropriate broadband traffic to flow to the network servers In this example all broadband traffic destined for the VPN server will be allowed Allowing all inbound traffic disables the inbound port blocking feature of the gateway firewall However stateful packet inspection will still occur as the traf...

Page 76: ... specific types of unsolicited traffic through the 3700HGV B firewall For the web server this includes traffic on TCP port 80 http Select the computer to which you would like to have all data sent In this example the computer selected is VPNSRV Select Allow all applications and click DONE Doing so will allow all inbound data destined for the selected server to pass through the firewall ...

Page 77: ...xample the computer WEBSRV is selected as the destination for the web server traffic Select the Allow individual application s option Select the appropriate application from the application list click the ADD buttton and then click the DONE button In this example the application type is Web Server When the configuration has been completed you should confirm your firewall settings on the gateway ...

Page 78: ... Solid red POST failure not bootable or a gateway malfunction occurred Local Ethernet Wireless USB PC or MoCA LEDs Solid green The device has established a link Off The device is not connected Broadband LED Solid green Broadband connection established via DSL or Ethernet Off No physical signal detected Flashing green Attempting broadband connection Flashing red No broadband signal Ethernet or DSL ...

Page 79: ...and connection is up Off The gateway is not receiving power The gateway is in bridged mode Broadband connection is not established Flashing green Attempting to connect via PPP Attempting to establish IEEE 802 1X authentication Attempting to obtain DHCP information for non PPP connections Solid red The gateway could not establish an IP connection for example no DHCP response no PPPoE response PPPoE...

Page 80: ...ver Coax allowing more devices to be connected Diplexer A bi directional frequency specific splitter that will aid in VDSL and Video MoCA RF delivery over the same Coax wiring two different types will be used for Splitters and RG locations DSL Splitter Used to separate the VDSL signals from the TDM voice service installed in the NID Jumpers Short cables that connects outlets to CPE CPE to CPE or C...

Page 81: ...s equipment Only peripherals computer input output devices terminals printers and so forth that comply with FCC Class B limits may be attached to this computer product Operation with noncompliant peripherals is likely to result in interference to radio and television reception All cables used to connect peripherals must be shielded and grounded Operation with cables connected to peripherals that a...

Page 82: ...he FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operations of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment please conta...