4
Troubleshooting
HomePortal Indicator and Status Lights
The HomePortal has three indicator lights that can be used to diagnose installation
and connection problems. The following tables describe how to interpret the POWER,
BROADBAND LINK, and LOCAL NETWORK lights.
.
Power light
Operating state
OFF
The HomePortal is not getting power.
Blinking green
The HomePortal is booting up.
Solid green
Power is on.
Solid red
System error. Contact Technical Support.
Broadband Link light
Operating state
OFF
No broadband signal is present. The HomePortal is not
plugged into a power outlet, or the HomePortal is not
physically connected to your broadband service.
Blinking orange
The HomePortal is attempting to establish a physical
broadband connection.
Solid red
The HomePortal has not detected a broadband signal.
Solid orange
The HomePortal has established a physical broadband
connection but was not able to successfully connect to your
Internet Service Provider, or has not yet been configured.
Blinking green
The HomePortal is attempting to establish a connection to
your broadband service(s).
Solid green
The HomePortal is fully connected to your broadband
service(s).
Local Network light
Operating state
OFF
The HomePortal is not plugged into a power outlet, or the
HomePortal is not connected to any computer or hub by way
of HomePNA, USB, Ethernet, or Wireless.
ON
The HomePortal is connected to a computer or hub by way of
HomePNA, USB, Ethernet, or Wireless.
Summary of Contents for HomePortal
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