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iNID User Guide
80
Table 4: Connection Issues
Symptoms
Problems
What to Do…
The
POWER
indicator on the
i38HG does not light.
Faulty power supply
1.
Verify that the AC power cable is
securely connected to the i38HG
(
on
2.
Ensure that the AC power cable is
not plugged in to a switched outlet
that is turned off.
3.
Power up the i38HG with a known
good power outlet.
4.
Call your service provider if the
i38HG does not power up with a
known good power outlet.
The
POWER
indicator on the
i38HG remains solid red.
System Post Failure
1.
Press the
Reset
button on the
i38HG for 10 seconds.
2.
Call your service provider if the
i38HG does not power up into a
normal state.
No connection to the Internet
via the Ethernet connection.
No communication between
the iNID and i38HG
1.
Check the data cable is properly
connected (
).
2.
Check the
NID
,
BROADBAND
, and
SERVICE
indicators on the i38HG,
they should light green.
3.
Call your service provider if
problem persists.
Loose Ethernet cable
connection
1.
Check the Ethernet cable
connection on your computer and
i38HG, and make sure that it is
securely seated in both ports
(
Connecting Your Computer to the
).
2.
Check the
ETHERNET
indicator on
the i38HG, it should light green.
3.
Verify that you can connect to the
Internet via wireless connection.
4.
Call your service provider if
problem persists.
Summary of Contents for i38HG
Page 1: ...Release 1 0 iNID User Guide ...
Page 12: ...iNID User Guide 8 ...
Page 26: ...iNID User Guide 22 ...
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