![background image](http://html.mh-extra.com/html/2wire/i38hg/i38hg_user-manual_440132085.webp)
Finding Solutions
81
No connection to the Internet
via the wireless connection.
No communication between
the iNID and i38HG
1.
Check the data cable is properly
connected (
).
2.
Check the
NID
,
BROADBAND
, and
SERVICE
indicators on the i38HG,
they should light green.
3.
Check the
WIRELESS
indicator on
the i38HG, it should light green.
4.
Call your service provider if
problem persists.
Mis-match network name and/
or encryption key
1.
Verify the network name (
on
2.
Verify the encryption key (
on
3.
View the wireless AP status
(
Viewing the Wireless AP Statistics
).
4.
Check the
SERVICE
indicator on
the i38HG, it should light green.
5.
Call your service provider if
problem persists.
Weak wireless signals.
Hissing or static sounds.
Radio interference
1.
Change the wireless settings
(
on
2.
Change the access point location
(
).
3.
Click
on the
Home
page and
click
Rescan
to scan for a new
channel.
Table 4: Connection Issues (Continued)
Symptoms
Problems
What to Do…
Summary of Contents for i38HG
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