3Com 3101, User Manual

Page 1: ...http www 3com com Part Number 900 0209 01 Published February 2005 NBX Basic Telephone Guide NBX Networked Telephony Solutions System Release 5 0...

Page 2: ...LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGENDS If you are a United States government agency then...

Page 3: ...Utility 16 Quick Reference Guides 17 2 3COM 3101 AND 3101SP BASIC TELEPHONES Telephone Buttons and Controls 19 Programmable Access Buttons 22 Status Lights for System Appearance Buttons 23 3 3COM 210...

Page 4: ...g Personal Groups 39 Marking a Message as Private or Urgent 41 Other Ways to Manage Your Voice Mail Messages 42 Other Kinds of Mailboxes 42 Greeting Only Mailbox 42 Phantom Mailbox 43 Group Mailbox 43...

Page 5: ...4 Personal Speed Dials 65 System wide Speed Dials 66 Special Case One Touch Speed Dials 66 Printing Speed Dial Lists 67 Printing Labels 67 Off Site Notification 68 Managing Off site Notification Using...

Page 6: ...e Agent 92 Interactions 92 Call Park 92 Paging 94 Paging the System 94 Paging Zones 95 Configurable Operators 96 How Configurable Operators Work 96 Configuring the Operators 96 Using Message Waiting I...

Page 7: ...el Cover 115 Complement Attendant Software 116 Managing Calls 117 A TELEPHONE INSTALLATION AND MAINTENANCE Connecting the Telephone 119 Attaching and Adjusting the Articulating Support Bracket 121 Att...

Page 8: ...8...

Page 9: ...Com 3101SP Basic Telephone 3Com 2101 Basic Telephone Attendant Consoles 3Com 3105 Attendant Console 3Com 1105 Attendant Console NBX Complement Attendant Software If the information in the release note...

Page 10: ...ure codes Chapter 8 The Attendant Console and Complement Attendant Software Chapter 9 Telephone maintenance and troubleshooting information Appendix A References to all topics in this book Index Table...

Page 11: ...NBX Feature Codes Guide by clicking the icons at the bottom of the screen You can view the Quick Reference Guide for your telephone by clicking the Telephone Quick Reference button The NBX NetSet uti...

Page 12: ...l comments about this guide or any of the 3Com NBX documentation and Help systems to Voice_TechComm_Comments 3com com Include the following information with your comments Document title Document part...

Page 13: ...the NBX Feature Codes Guide in the NBX NetSet utility Setting Up Your Password and Voice Mail for the First Time The procedure by which you set up your password and voice mailbox for the first time d...

Page 14: ...ord Feature Entry Tone repeat your new password Confirmation Tone Password Change If your system uses NBX Messaging follow the NBX voice prompts to change your NBX password which changes your NBX NetS...

Page 15: ...telephone User As a telephone user you log in to the NBX NetSet utility with your own system ID your extension and password to View and change your telephone s personal settings such as speed dials ri...

Page 16: ...r the Feature Code sequence See Table 4 earlier in this chapter 2 Click User to log in as a user The password dialog box appears 3 Type your NBX NetSet utility user identification always your 3 digit...

Page 17: ...NetSet utility See Starting the NBX NetSet Utility earlier in this chapter 2 Click Telephone Quick Reference The quick reference guide that pertains to your telephone appears Adobe Acrobat Reader 5 0...

Page 18: ...18 CHAPTER 1 GETTING STARTED...

Page 19: ...con below any screen in the NBX NetSet utility The 3Com 3101 Basic Telephone 3C10401A does not include a microphone which means it does not support speaker phone operation The 3Com 3101SP Basic Teleph...

Page 20: ...Exit leaves the display panel menus 2 Message Waiting Indicator MWI When lit indicates that you have one or more new voice mail messages in your voice mailbox Also this indicator flashes when your tel...

Page 21: ...ne 9 Programmable Access buttons Allow you and your administrator to assign features to specific buttons See Programmable Access Buttons and Status Lights for System Appearance Buttons later in this c...

Page 22: ...change the current features on your telephone s buttons click the Shortcut to One Touch Speed Dials icon below any NBX NetSet utility screen Buttons that you can change are marked with an asterisk and...

Page 23: ...label for your Access buttons Status Lights for System Appearance Buttons An Access button that is set up for incoming and outgoing calls is called a System Appearance button The light beside each Sy...

Page 24: ...24 CHAPTER 2 3COM 3101 AND 3101SP BASIC TELEPHONES...

Page 25: ...topics Telephone Buttons and Controls Programmable Access Buttons Status Icons For how these features work on an analog telephone that is connected to the NBX system click the NBX Feature Codes Guide...

Page 26: ...Park See Call Park in Chapter 7 3 Display panel Displays telephone status messages see Table 7 Caller ID Locked Telephone and other feature information if enabled and the number of messages in your v...

Page 27: ...g a Call on Hold in Chapter 5 10 Transfer button factory default setting Sends the currently active call to another telephone See Programmable Access Buttons later in this chapter 11 Call Toggle butto...

Page 28: ...me of the NBX system features Status Icons Your 3Com 2101 Basic Telephone allows you to use two telephone lines at the same time On the display panel the behavior of the telephone icon next to the num...

Page 29: ...boxes NBX Messaging Components A key component of the NBX Networked Telephony Solutions is the NBX Messaging system which includes voice mail off site notification and several administrative features...

Page 30: ...n Chapter 6 With a touch tone telephone you are able to bypass system messages using option buttons if you are configuring passwords and greetings However you cannot bypass voice mail messages in this...

Page 31: ...se which to use from the telephone You can also review delete or choose which to make active with the NetSet utility If appropriate you may also want to change the greeting for an extension that is a...

Page 32: ...lity in Chapter 1 If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of these instructions Message Indicators Here is how...

Page 33: ...phone To listen to your messages from your own 3Com Telephone 1 Pick up the handset and press the Message button to access the mailbox 2 At the prompt dial your password and press 3 See Table 8 for th...

Page 34: ...buttons to manage your messages Table 8 Managing Messages Play or repeat a message Save the message Delete the message from your mailbox You cannot retrieve a message after you delete it Reply to the...

Page 35: ...the originator but you cannot forward the message to others To reply to a message after you listen to it 1 Press 4 If the message has been sent to more than one person press 1 to reply only to the se...

Page 36: ...ber of the recipient A speed dial number See Speed Dials in Chapter 6 A voice mail group list number See Using Voice Mail Group Lists later in this chapter A site code plus extension to send to a user...

Page 37: ...mber of the recipient A speed dial number See Speed Dials in Chapter 6 A voice mail group list number See Using Voice Mail Group Lists later in this chapter A site code plus extension to send to a use...

Page 38: ...hip of each group through the NBX NetSet utility To view System Voice Mail Groups 1 Log in to Netset NBX Messaging System Group List A list of System Group IDs and Names displays 2 To view the members...

Page 39: ...nu OR hang up To create a Personal Voice Mail List through the NBX NetSet Utility 1 Log in Netset NBX Messaging Personal Group List You see a list of your current personal voice mail groups with Group...

Page 40: ...user on another NBX system Example neee or neeee where n one or more site code digits and e the extension digits on the other system For valid site codes for your organization see your administrator...

Page 41: ...lete your changes To delete a Personal Voice Mail Group from the NBX NetSet utility 1 Log in Netset NBX Messaging Personal Group List You see a list of your current personal voice mail groups 2 Select...

Page 42: ...BX NetSet NBX Messaging Greeting Only Mailbox Examples When you take an extended leave of absence you can create a personal greeting with your scheduled date of return and whom to call during your abs...

Page 43: ...ected to your NBX system If you are an employee who lives a long distance from your office and works from home customers and others can leave messages in the your phantom mailbox and you can call in t...

Page 44: ...44 CHAPTER 4 NBX MESSAGING...

Page 45: ...es a messaging application other than NBX Messaging use the documentation for your messaging application instead of the instructions in this chapter Answering a Call To answer an incoming call pick up...

Page 46: ...ine A Line B How to Manage New Calls Active call Ringing To answer the incoming call press Call Toggle If you do not answer the system sends the second call to your call coverage point Active call On...

Page 47: ...ephones you can press a scroll key select a number and dial without picking up the handset The 3101 Basic Telephone does not support speaker phone operation With the 3101 you must use the handset to s...

Page 48: ...he user directory to move quickly to the first name that begins with a particular letter you can use the key pad Example Press 3 to show the first name that begins with D press 3 twice to move to the...

Page 49: ...e of the Access buttons is configured to access an external line directly you can press that button 2 Dial the number Or use the display panel on a 3Com Telephone to scroll to a missed answered or dia...

Page 50: ...ecified number of rings Call Forward Busy Forwards incoming calls to a call coverage point when your phone is busy If you have multiple lines all lines must be in use in order for Call Forward Busy to...

Page 51: ...the call to your default call coverage point On a 3Com Basic Telephone 1 Pick up the handset 2 Press Feature 440 3 To turn off FWD MAIL pick up the handset and press Feature 440 again To set your def...

Page 52: ...d calls to and press If the display shows the destination number you want just press to accept it 3 To turn off Call Forward Busy pick up the handset and press Feature 467 again Call Forward All To se...

Page 53: ...r Default The Call Forward Default page defines basic call forwarding You choose from four destinations voicemail box a phone number the automated attendant or disconnection You can override these set...

Page 54: ...lly extension 501 If you select Disconnect no coverage the system disconnects an incoming call if it is not answered after the specified number of rings 4 Click Apply and then click OK Override To set...

Page 55: ...mediately forwarded to the Call Forward Busy destination All other feature settings are ignored If Call Forward No Answer is enabled and Call Forward All and Do Not Disturb are not enabled all calls r...

Page 56: ...Call The number of simultaneous calls that you can have on your 3Com Telephone is limited by the number of Access buttons that are defined for your extension The default is the first two Access button...

Page 57: ...hold On the 3Com 2101 Basic Telephone if you have placed two calls on hold And you did not hang up the handset press Call Toggle to return to the call that you most recently put on hold Then press Cal...

Page 58: ...e on a 3Com 2101 Basic Telephone and the recipient does not want to take the call press and release the hook switch to disconnect the attempted transfer and then retrieve the original call by pressing...

Page 59: ...he call The other three parties can be any combination of internal and external parties On 3Com Basic Telephones you must use the Feature Code From a 3Com Basic Telephone follow these steps 1 Dial a c...

Page 60: ...lse Only the person who added the last caller to the conference call can drop that caller Your administrator can configure any Access button on the Attendant Console to be a Conference Drop button On...

Page 61: ...the volume is at the level that you prefer You can change the handset volume during a conversation or by listening to the dial tone Speaker Volume 3Com 3101SP Basic Telephone To raise or lower the vol...

Page 62: ...62 CHAPTER 5 STANDARD FEATURES...

Page 63: ...r NBX NetSet utility password for the first time see Chapter 1 If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of thes...

Page 64: ...adset or a sound card with either headphones or speakers 2 Log in to NBX NetSet Ringer Tones 3 Click each of the nine Sample Ringer Tone buttons to hear the choices 4 From the Ringer Tone Setting pull...

Page 65: ...of the prefix numbers that you would normally dial such as a 9 or 8 or 1 to access an outside line and if necessary the country code or area code Do not use spaces hyphens commas or other nonnumeric c...

Page 66: ...ed dial code that has no number assigned to it the display panel on your telephone shows the message No number stored Special Case One Touch Speed Dials One Touch speed dials use Access buttons Use ei...

Page 67: ...ul to have a paper list of personal or system speed dials To print a list of speed dials 1 Log in to NBX NetSet Speed Dials Personal or System wide 2 Click 3 A list appears with all of the personal or...

Page 68: ...file and then click Send To Desktop create shortcut Off Site Notification When you enable off site notification the NBX Messaging system notifies you by e mail pager or telephone that you have receive...

Page 69: ...ude the area code and all other digits that your system needs to dial an outside number such as 9 8 1 or 0 When you choose to be notified by voice mail the NBX system calls the number that you enter i...

Page 70: ...ry Attempt row When you have configured all of the Attempt rows that you want click OK The NBX Messaging tab appears 10 Test your off site notification settings by leaving yourself a voice mail messag...

Page 71: ...ail You receive a telephone call for each voice message Follow the prompts to log in and listen to messages or log in to the NBX NetSet utility Attempt Method Effect 1 Pager or Voice Mail You receive...

Page 72: ...ult call coverage point without ringing You set the default call coverage point by logging in to NBX NetSet User Information Call Forward Default See Forwarding Incoming Calls in Chapter 5 If Call For...

Page 73: ...p the handset and press Feature 446 2 Hang up Your telephone is now in Do Not Disturb mode The display panel on a 3Com Telephone shows DO NOT DISTURB 3 To disable Do Not Disturb mode repeat steps 1 an...

Page 74: ...sions Your administrator establishes Call Permissions to control the types of calls that can be dialed from your telephone The administrator can configure these permissions to change depending on the...

Page 75: ...d temporarily to the telephone on which you made the call Using a Headset You can use a headset that has a microphone with any telephone on an NBX system For how to use a typical headset and amplifier...

Page 76: ...t it on your desk and begin to speak If the handset is off hook press the System Appearance button beside the flashing light 2 To end a call when you are using a headset On a 3Com Basic Telephone or a...

Page 77: ...elephone When you are ready to receive calls again set up the headset for receiving calls 1 Pick up the handset on your telephone and set it on your desk 2 Put on the headset On the amplifier set the...

Page 78: ...78 CHAPTER 6 PERSONALIZING YOUR TELEPHONE...

Page 79: ...iting Indicator to Telephone Dialing a Call to a Remote Office Bridged Extensions Delayed Ringing Using Pulse Dialing Additional Applications If your system uses a messaging application other than NBX...

Page 80: ...the telephone or the NBX NetSet utility See Off Site Notification in Chapter 6 for a discussion of off site notification behavior Account Billing Codes Account Codes allow your administrator to track...

Page 81: ...he account code and applies it to The next call if you activate the Account Codes feature before a call arrives at your telephone The current call if you activate the Account Codes feature during a ca...

Page 82: ...to override this option CLIR for All External Calls To enable CLIR All for all calls from your telephone 1 Pick up the handset and press Feature 889 The display panel on your 3Com Telephone shows CLI...

Page 83: ...Call Pickup group or if that user is a member of a Call Pickup group that allows nonmember pickup Your administrator configures call pickup groups and can tell you which group you belong to To view t...

Page 84: ...up hunt group or calling group follow the call coverage path set up by the administrator for that group Automatic Call Distribution Automatic Call Distribution ACD distributes calls to agents and queu...

Page 85: ...ACD group and do not answer a call when it rings on your telephone the system may log you out of the group depending on how the administrator has configured the group To log out of an ACD group using...

Page 86: ...agents of this ACD group Click each column heading to arrange the information in ascending or descending order Ext Shows the extension number of each agent in the group First Name Shows the first nam...

Page 87: ...art of it To log in to a dynamic hunt group using your 3Com Telephone 1 Pick up the handset 2 Press Feature the feature code for the hunt group Your administrator can tell you which feature code to us...

Page 88: ...when it rings on your telephone the system may log you out of the group depending on how the administrator has configured the group To log out of a dynamic hunt group using the NBX NetSet utility 1 L...

Page 89: ...be announced to the agent or customer by a tone Supervisory monitoring can be used only with incoming calls to Automatic Call Distribution Groups and Hunt Groups Other calls to and from the agent s te...

Page 90: ...Whisper allows the monitoring supervisor to speak to the agent without the customer hearing Barge In allows the supervisor to speak to both the agent and the customer Monitor Monitor also called Silen...

Page 91: ...the ACD or Hunt Group call 2 Press the soft button to select Whisper from the display panel Whisper is enabled for you either silently or with a tone announcing the change depending on system configur...

Page 92: ...onferences in an additional caller or transfers parks or sends a call to voice mail a supervisor monitoring the call is dropped from the call If a customer or agent puts a call on hold before a superv...

Page 93: ...sion that is already in use Park Cancelled appears on the display panel on your 3Com Telephone and the call rings back to your telephone Try another Call Park extension To notify another user about th...

Page 94: ...code Paging the System When you page the system you broadcast a message to all internal extensions with speakers to a Public Address PA system or to both simultaneously Paging codes as described in Ta...

Page 95: ...To discover the page zone extensions on your system 1 Log in to NBX NetSet Personal Information User Information Page Zones The NetSet utility lists the existing page zones and their extension number...

Page 96: ...to tell callers that an operator is available to them if they press the appropriate access digit during the voice mail greeting 3 The caller presses 0 or 9 4 The call is redirected to the operator th...

Page 97: ...iting Indicator to Telephone The Message Waiting Indicator MWI to Telephone allows a user to light a status button next to a programmable access button and leave a call back number on another telephon...

Page 98: ...button scroll through your display panel to see the caller ID and return the call When you press the MWI Retrieve button you turn off the MWI light You may still have one or more calls in a list to r...

Page 99: ...ss the Delete soft button 4 The display panel asks you to confirm the delete of the entry Press the Yes soft button Cancelling an MWI Message After you have sent an MWI message you can cancel it and r...

Page 100: ...s up a connection to the NBX system at the other extension s site In this example to call a user in Dallas a user in Chicago dials a Dallas extension 3000 through 3999 The dial plan on the Chicago NBX...

Page 101: ...reach a user in Dallas a user in Chicago dials 63 and then the appropriate extension 1000 through 3999 The site code prevents conflicts between the remote extension number and a duplicated extension...

Page 102: ...ged extension on the Attendant Console Example If an assistant s job is to answer a manager s telephone calls the administrator can map the manager s extension on the assistant s telephone The manager...

Page 103: ...upports only pulse dialing while other lines are provided by a different telephone company that supports DTMF dialing Your organization s telephone service provider offers low cost pulse dialing only...

Page 104: ...ls any digits after the using DTMF tones When you hang up the port that you were using on the Analog Line Card reverts to pulse dialing mode For additional information about programming speed dials se...

Page 105: ...her new or unsaved messages and you pick up your handset you hear the New Messages Dial Tone a repeated short tone also called the stutter tone until you delete or save every message Your administrato...

Page 106: ...ctive until you turn it off as described in Table 12 If you forget which of the persistent features you have activated on your telephone log in to NBX NetSet User Information Feature Settings See NBX...

Page 107: ...features you can use on your telephone For all other NBX features use the preprogrammed Feature button and the feature codes listed in Table 12 Using Feature Codes Follow these steps to use NBX featur...

Page 108: ...in Chapter 5 Conference Call Drop F 431 Establishing a Conference Call in Chapter 5 Direct Mail Transfer F 441 other person s extension hang up Direct Mail Transfer in Chapter 5 Do Not Disturb On Off...

Page 109: ...Pulse to Tone Make or receive a call F 891 Bridged Extensions in Chapter 7 Redial F 401 Using the 3Com Telephone Display Panel in Chapter 5 Release F 111 Using a Headset in Chapter 6 Show Lists F 460...

Page 110: ...110 CHAPTER 8 FEATURE CODES...

Page 111: ...to increase call handling capability In many offices the Attendant Console is used by a receptionist or switchboard operator who is referred to in this guide as the receptionist Complement Attendant...

Page 112: ...strator can assign features to each Access button Possible features include Status of internal telephone extensions busy available Status of external telephone lines Speed dials for User extensions Pa...

Page 113: ...ern so that it can be retrieved from any other telephone on the system 5 Labels You can print labels for your Attendant Console using the LabelMaker utility in the NBX NetSet utility or on the NBX Res...

Page 114: ...nsole Figure 9 3Com 1105 Attendant Console 1 Access buttons A light next to each button indicates whether the line is available or in use or whether assigned features are enabled Status indicator ligh...

Page 115: ...ransfer in Chapter 5 6 Call Park button Places a call in a holding pattern so that it can be retrieved from any other telephone on the system See Call Park in Chapter 7 7 Hold button Places a caller o...

Page 116: ...Field Purpose Display Panel Displays Caller ID information name and extension number the status of a call and the duration of the call The number of calls displayed depends on the number of access lin...

Page 117: ...the Help system in the software Table 14 Attendant Software Buttons and Keyboard Shortcuts Button Purpose Keyboard Shortcut Answer Answers an incoming call Alt A Dial Dials a selected number to place...

Page 118: ...118 CHAPTER 9 3COM 3105 AND 1105 ATTENDANT CONSOLES...

Page 119: ...and attendant consoles use these symbols to identify the connectors Power connection for an AC power adapter Network connection Connects the device to the network A powered Ethernet cable that conform...

Page 120: ...tor Your telephone will not work unless it is connected properly Ask your administrator if you have questions about your telephone connection The underside of a 3Com Telephone or attendant console inc...

Page 121: ...Com 3105 Attendant Console 3Com 3101 and 3101SP Basic Telephones Figure 12 Figure 13 and Figure 14 show the 3Com 3102 Business Telephone The instructions apply to all of these devices Figure 12 Attach...

Page 122: ...ab rotate the bracket to the position that you want and then release the lock tab Figure 14 Wall Mounting 1 Bottom supports When you mount a device on a wall attach the support bracket and adjust it s...

Page 123: ...ort bracket can be attached in low profile high profile or wall mount positions Tabs on the underside of the telephone slip into slots on the bracket and the opposite mounting points snap into place L...

Page 124: ...ees Figure 16 so that the spring loaded peg projects out on the top of the phone Item 1 in Figure 17 Figure 16 Knob for the Handset Support Peg Figure 17 shows an 3Com 2102 Telephone in the wall mount...

Page 125: ...on the LAN and still maintain all of your personalized features speed dials and extension number Swapping Telephones Because your extension number and personal settings are associated with your physi...

Page 126: ...lectrical power for your telephone and then plug it back in Callers cannot leave messages on my voice mail Your mailbox may be full Log in to your voice mailbox and delete some messages Your telephone...

Page 127: ...ee Special Case One Touch Speed Dials in Chapter 6 I try to pick up a call ringing on another telephone using Directed Call Pickup but it fails The telephone that you are using to pick up the call may...

Page 128: ...128 APPENDIX A TELEPHONE INSTALLATION AND MAINTENANCE...

Page 129: ...07 blocking internal and external ID 81 unauthorized outbound calls 73 bracket 2101 security wall mount 125 2101 telephone support 123 3101 and 3101SP telephone support 121 branch offices calling 100...

Page 130: ...toring 90 D delayed ringing 102 dial tone 105 troubleshooting a 3Com Telephone 126 dialing calls other methods 48 redial 49 release with headset 75 switching from pulse to tone 103 direct mail transfe...

Page 131: ...feature code 107 introduction 86 logging in to or out of 88 sample configuration 87 static 87 I icons in the NBX NetSet utility navigation 16 shortcuts 16 icons display panel locked telephone 73 stat...

Page 132: ...ity 32 maximum length 30 private 41 replying to 35 sending 37 urgent 41 Messaging NBX 29 microphone 3101SP Basic Telephone 21 monitor 90 monitoring supervisory 89 moving telephones 64 125 MSG button 2...

Page 133: ...09 release feature code 109 releasing calls with headset 75 relocating telephones 125 remote notification 68 remote offices calling 100 replying to voice mail messages 35 ring no answer call forwardin...

Page 134: ...103 tones 3Com Telephones 105 tones ringer selection 64 Transfer button 1105 Attendant Console 115 2101 Basic Telephone 27 3101 and 3101SP Basic Telephones 23 3105 Attendant Console 113 transferring c...