92
C
HAPTER
7: G
ETTING
M
ORE
FROM
Y
OUR
T
ELEPHONE
S
YSTEM
Change Agent
While supervisory monitoring is enabled on a call, a supervisor can
change the agent being monitored.
To monitor a different agent in the same ACD or Hunt Group:
1
Monitor the ACD or Hunt Group call.
2
Press the soft button to select
Change Agent
.
The display panel prompts you for the extension number of the agent.
3
Enter the extension number of the agent and select
OK
or press
#
.
■
You begin to monitor the call, either silently or with a tone
announcing the call to the agent depending on system configuration.
■
Your display panel now provides options to
Whisper,
Change Agent
,
or
Barge-In
.
Interactions
■
A supervisor can monitor a call, put it on hold, and monitor a second
call. A supervisor can invoke supervisory monitoring on only two calls
(one active and one on hold) at a time.
■
If a customer or agent conferences in an additional caller, or transfers,
parks, or sends a call to voice mail, a supervisor monitoring the call is
dropped from the call.
■
If a customer or agent puts a call on hold before a supervisor attempts
to monitor it, the supervisor will not be able to monitor the call. If a
customer or agent puts a call on hold after a supervisor is monitoring
it, the supervisor will not be dropped from the call.
Call Park
Use Call Park to place a call in a “holding pattern” and make it available
for another person to pick up from any telephone on the system. Use the
internal paging feature, the external paging feature, or both, to
announce the call. The recipient can retrieve the call from any 3Com
Telephone or analog telephone by dialing the Call Park extension that you
give during your announcement.
This feature is useful in any of these circumstances:
■
The recipient is elsewhere in the building.
■
You want to continue a call on another telephone, for instance, in a
conference room for privacy, and transferring the call does not give
you enough time to retrieve it.
Summary of Contents for 3101
Page 8: ...8...
Page 18: ...18 CHAPTER 1 GETTING STARTED...
Page 24: ...24 CHAPTER 2 3COM 3101 AND 3101SP BASIC TELEPHONES...
Page 44: ...44 CHAPTER 4 NBX MESSAGING...
Page 62: ...62 CHAPTER 5 STANDARD FEATURES...
Page 78: ...78 CHAPTER 6 PERSONALIZING YOUR TELEPHONE...
Page 110: ...110 CHAPTER 8 FEATURE CODES...
Page 118: ...118 CHAPTER 9 3COM 3105 AND 1105 ATTENDANT CONSOLES...
Page 128: ...128 APPENDIX A TELEPHONE INSTALLATION AND MAINTENANCE...
