Automatic Call Distribution Groups, Hunt Groups, and Calling Groups
69
Viewing ACD User Status
NBX NetSet >
User Information > ACD Groups
shows each ACD
group that you are a member of. Click each column heading to arrange
the information in ascending or descending order.
■
Ext.
— Shows the extension number of the ACD group.
■
ACD Group Name
— Shows the name of the ACD group.
■
Queue
—
Shows the number of calls to this ACD group currently in
the queue.
■
Answered
— Shows the number of calls that have been answered by
this ACD group since NBX system startup.
■
Status
— Shows whether you are currently logged in or out of the
ACD group.
■
State
— Shows whether your extension has been locked in to the
ACD group. If your extension has been locked into the ACD group,
only the administrator can log you out. If your extension is not locked
into the ACD group, you can log yourself out.
You can also perform the following actions:
■
Select All
— Select for an action all ACD groups of which you are a
member.
■
Log In
— Log in to the selected ACD group (or groups).
■
Log Out
— Log out from the selected ACD group (or groups).
■
Detail
— Opens the
ACD Groups - Status Details
screen, which
provides information about a selected group.
Viewing ACD Group Status Details
Click
Detail
in
NBX NetSet >
User Information > ACD Groups
to
show more detailed information about the agents of this ACD group.
Click each column heading to arrange the information in ascending or
descending order.
■
Ext.
— Shows the extension number of each agent in the group
■
First Name
— Shows the first name of each agent
■
Last Name
— Shows the last name of each agent
■
Rank
— Shows the order in which calls are routed to agents in the
group
Summary of Contents for 3C10399A
Page 16: ...16 CHAPTER 1 GETTING STARTED...
Page 36: ...36 CHAPTER 3 NBX MESSAGING...
Page 62: ...62 CHAPTER 5 PERSONALIZING YOUR TELEPHONE...
Page 88: ...88 CHAPTER 7 FEATURE CODES...
Page 100: ...100 INDEX...
