94
A
PPENDIX
A: T
ELEPHONE
I
NSTALLATION
AND
M
AINTENANCE
When I dial 9 or 8 to
access an outside line, an
error tone plays.
No outside lines are available. Try again in a few
minutes.
After I call another user in
my organization, I hear a
tone but no ringing.
The other user may have the
Hands Free Active on
Intercom
feature enabled. Begin speaking after you
hear the tone.
On my 3Com Business
Telephone or 3Com
Manager’s Telephone, all
incoming internal calls
come over my speaker
phone.
You have the
Hands Free Active on Intercom
feature
enabled.
When I try to access the
NBX NetSet utility, I do not
get a response after I type
the NBX system’s IP address
and press
Enter
.
Ask your administrator to verify the IP address that you
typed into your web browser.
I am unable to log in to the
NBX NetSet utility.
You must set up your voice mail before you can use the
NBX NetSet utility. Press the
Message
button. The
prompts guide you through the setup. Then use your
voice mail password to access the NBX NetSet utility. If
you are on an analog telephone, see
“Setting Up Your
Password and Voice Mail for the First Time”
in
Chapter 1
.
My telephone is not
forwarding my incoming
calls to my voice mailbox.
In
NBX NetSet > User Information > Call Forward
Default,
verify that you have selected
Forward to
Voice Mail
as your call coverage point. For details, see
“Forwarding Incoming Calls”
in
Chapter 4
.
I try to pick up a call ringing
on another telephone using
Directed Call Pickup, but it
fails.
The telephone that you are using to pick up the call
may not be in the same group as the telephone that is
ringing and the telephone group to which the ringing
telephone belongs does not allow nonmember pickup.
See
“Call Pickup”
in
Chapter 6
.
My telephone keeps
ringing after I pick up the
handset.
■
Your telephone may have lost connection to the
system immediately after a call came in. Remove the
Ethernet cord from the jack, then re-insert it into
the wall jack.
■
Wait a few seconds. If the telephone continues to
ring, disconnect the electrical power for your
telephone, and then plug it back in.
I dial an external call but
nothing happens.
You may be required to enter an account code to
complete the call. See
“Account (Billing) Codes”
in
Chapter 6
.
Table 10
Possible Problems (continued)
Possible Problem
Suggested Solutions
Summary of Contents for 3C10399A
Page 16: ...16 CHAPTER 1 GETTING STARTED...
Page 36: ...36 CHAPTER 3 NBX MESSAGING...
Page 62: ...62 CHAPTER 5 PERSONALIZING YOUR TELEPHONE...
Page 88: ...88 CHAPTER 7 FEATURE CODES...
Page 100: ...100 INDEX...
