O
BTAINING
W
ARRANTY
S
ERVICE
Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service Center
within the applicable warranty period to obtain warranty service authorization. Dated proof of
purchase from 3Com or its authorized reseller may be required. Products returned to 3Com's
Corporate Service Center must be pre-authorized by 3Com with a Return Material Authorization (RMA)
number or User Service Order (USO) number marked on the outside of the package, and sent prepaid
and packaged appropriately for safe shipment, and it is recommended that they be insured or sent
by a method that provides for tracking of the package. Responsibility for loss or damage does not
transfer to 3Com until the returned item is received by 3Com. The repaired or replaced item will be
shipped to Customer, at 3Com's expense, not later than thirty (30) days after 3Com receives the
defective product.
3Com shall not be responsible for any software, firmware, information, or memory data of Customer
contained in, stored on, or integrated with any products returned to 3Com for repair, whether under
warranty or not.
Dead- or Defective-on-Arrival
. In the event a product completely fails to function or exhibits a defect
in materials or workmanship within the first forty-eight (48) hours of installation but no later than
thirty (30) days after the date of purchase, and this is verified by 3Com, it will be considered dead-
or defective-on-arrival (DOA) and a replacement shall be provided by advance replacement. The
replacement product will normally be shipped not later than three (3) business days after 3Com’s
verification of the DOA product, but may be delayed due to export or import procedures. The shipment
of advance replacement products is subject to local legal requirements and may not be available in all
locations. When an advance replacement is provided and Customer fails to return the original product
to 3Com within fifteen (15) days after shipment of the replacement, 3Com will charge Customer for
the replacement product, at list price.
I
NCLUDED
S
ERVICES
Telephone Support, with coverage for basic troubleshooting only, will be provided for lifetime
of the product, on a commercially reasonable efforts basis. Telephone support is available from
3Com only if Customer purchased this product directly from 3Com, or if Customer’s reseller is
unable to provide telephone support. Please refer to the Technical Support appendix in the user
guide for telephone numbers.
3Com’s Web and Bulletin Board Service
are available at no charge, and provide software and
firmware upgrades, a bug list, and technical information about 3Com products.
W
ARRANTIES
E
XCLUSIVE
IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT 3COM'S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND
NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. 3COM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH
THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE
THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED
BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING,
UNAUTHORIZED ATTEMPTS TO OPEN, REPAIR OR MODIFY THE PRODUCT, OR ANY OTHER CAUSE
BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, POWER CUTS OR
OUTAGES, OTHER HAZARDS, OR ACTS OF GOD.
L
IMITATION
OF
L
IABILITY
TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY
LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF
REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL
LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE,
book Page 106 Thursday, July 29, 1999 12:23 PM
