A Technical Support
26
Support from Your Network Supplier
If you require additional assistance, consult your network supplier. Many suppliers are
authorized 3Com service partners who are qualified to provide a variety of services,
including network planning, installation, hardware maintenance, application training, and
support services.
When you consult your network supplier, have the following information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision levels
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable
If you are unable to consult your network supplier, see the following section on how to
contact 3Com.
NOTE:
With Web browser software, such as Netscape Navigator and
Internet Explorer, you do not need a user name and password.
3Com Connection Assistant
The 3Com Connection Assistant is interactive software that gives you an easy
to use diagnostic and repair tool. Using this tool makes troubleshooting easier
and helps you quickly resolve problems. Go to:
Start/Programs/3Com NIC Utilities/3Com Connection Assistant
to find the utility.
By using the Connection Assistant you can:
■
Automatically check your computer and repair problems
■
Search for solutions for specific hardware or software problems
■
Find answers to your questions about business processes. tasks, and
applications
■
Connect, via the Internet, to technical support when you need assistance
with your computer hardware and software
■
Get assistance even if you are not connected to the Internet
For more information about 3Com Connection Assistant, contact your help desk
directly or visit us at:
www.3com.com/connectionassistant