3Com 3CRSHEW696, User Manual

A      Technical Support

10

Support from Your Network Supplier

If you require additional assistance, consult your network supplier. Many suppliers are 
authorized 3Com service partners who are qualified to provide a variety of services, 
including network planning, installation, hardware maintenance, application training, and 
support services.

When you consult your network supplier, have the following information ready:

■

Product model name, part number, and serial number

■

A list of system hardware and software, including revision levels

■

Diagnostic error messages

■

Details about recent configuration changes, if applicable

If you are unable to consult your network supplier, see the following section on how to 
contact 3Com.

Support from 3Com

If you are unable to obtain assistance from the 3Com online technical resources or from 
your network supplier, 3Com offers technical telephone support services.  To find out 
more about your support options, go to the Web site associated with your region of the 
world shown below.

When you contact 3Com for assistance, have the following information ready:

■

Product model name, part number, and serial number

■

A list of system hardware and software, including revision levels

■

Diagnostic error messages

■

Details about recent configuration changes, if applicable

Returning Products for Repair

Before you send a product directly to 3Com for repair, you must first obtain an 
authorization number.  Products sent to 3Com without authorization numbers will be 
returned to the sender unopened, at the sender’s expense.  To obtain an authorization 
number, go to the Web site listed above for your region.

Region

URL for Regional Web Site

Asia and the Pacific Rim

ap.3com.com/contacts/support-contacts.html

Africa, Europe, and the 
Middle East

emea.3com.com/support/supportnumbers.html

Latin America

lat.3com.com/lat/support/index.html

North America

csoweb4.3com.com/contactus/