Warranty and Regulatory Compliance
accurately exchange date data with the 3Com product, with the exception of those products identified at
3Com’s Web site, http://www.3com.com/products/yr2000.html, as not meeting this standard. If it appears that
any product that is stated to meet this standard does not perform properly with regard to such date data on and
after January 1, 2000, and Customer notifies 3Com before the later of April 1, 2000, or ninety (90) days after
purchase of the product from 3Com or its authorized reseller, 3Com shall, at its option and expense, provide a
software update which would effect the proper performance of such product, repair such product, deliver to
Customer an equivalent product to replace such product, or if none of the foregoing is feasible, refund to
Customer the purchase price paid for such product.
Any software update or replaced or repaired product will carry a Year 2000 Warranty for ninety (90) days after
purchase or until April 1, 2000, whichever is later.
O
BTAINING
W
ARRANTY
S
ERVICE
Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service Center within the
applicable warranty period to obtain warranty service authorization. Dated proof of purchase from 3Com or its
authorized reseller may be required. Products returned to 3Com's Corporate Service Center must be
pre-authorized by 3Com with a User Service Order (USO) number (or a Return Material Authorization (RMA)
number or a Service Repair Order (SRO) number, whichever was issued) marked on the outside of the package,
and sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or
sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer
to 3Com until the returned item is received by 3Com. The repaired or replaced item will be shipped to
Customer, at 3Com's expense, not later than thirty (30) days after 3Com receives the defective product, and
3Com will retain risk of loss or damage until the item is delivered to Customer.
3Com shall not be responsible for any software, firmware, information, or memory data of Customer contained
in, stored on, or integrated with any products returned to 3Com for repair, whether under warranty or not.
Dead- or Defective-on-Arrival. In the event a product completely fails to function or exhibits a defect in materials
or workmanship within the first forty-eight (48) hours of installation but no later than thirty (30) days after the
date of purchase, and this is verified by 3Com, it will be considered dead- or defective-on-arrival (DOA) and a
replacement shall be provided by advance replacement, but only if Customer provides a purchase order number,
credit card number, or other method of payment acceptable to 3Com, to be used if 3Com needs to charge
Customer for the replacement, as explained below. The replacement product will normally be shipped not later
than three (3) business days after 3Com’s verification of the DOA product, but may be delayed due to export or
import procedures. The shipment of advance replacement products is subject to local legal requirements and
may not be available in all locations. When an advance replacement is provided and Customer fails to return the
original product to 3Com within fifteen (15) days after shipment of the replacement, 3Com will charge
Customer for the replacement product, at list price.
INCLUDED SERVICES: Telephone Support, with coverage for basic troubleshooting only, will be provided for
ninety (90) days from the date of purchase, on a commercially reasonable efforts basis. Telephone support is
available from 3Com only if Customer purchased this product directly from 3Com, or if Customer’s reseller is
unable to provide telephone support. Please refer to the Technical Support appendix in the User Guide for
telephone numbers.
W
ARRANTIES
E
XCLUSIVE
IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH
OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT
3COM'S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE
EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED,
EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS,
OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY,
CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY
DISCLAIMED. 3COM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY
OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE
ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR
ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS
TO OPEN, REPAIR OR MODIFY THE PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED
USE, OR BY ACCIDENT, FIRE, LIGHTNING, POWER CUTS OR OUTAGES, OTHER HAZARDS, OR ACTS OF GOD.
