11
A Obtaining Support for your Product
Register Your Product
Warranty and other service benefits start from the date of purchase, so it is important to
register your product quickly to ensure you get full use of the warranty and other service
benefits available to you.
Warranty and other service benefits are enabled through product registration. Register
your product at
http://eSupport.3com.com/
. 3Com eSupport services are based on
accounts that you create or have authorization to access. First time users must apply
for a user name and password that provides access to a number of eSupport features
including Product Registration, Repair Services, and Service Request. If you have
trouble registering your product, please contact 3Com Global Services for assistance.
Purchase Value-Added Services
To enhance response times or extend warranty benefits, contact 3Com or your
authorized 3Com reseller. Value-added services like 3Com Express
SM
and Guardian
SM
can include 24x7 telephone technical support, software upgrades, onsite assistance or
advance hardware replacement. Experienced engineers are available to manage your
installation with minimal disruption to your network. Expert assessment and
implementation services are offered to fill resource gaps and ensure the success of
your networking projects. More information on 3Com maintenance and Professional
Services is available at
http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for a complete list of the value-added
services available in your area.
Troubleshoot Online
You will find support tools posted on the 3Com web site at
http://www.3com.com/
3Com Knowledgebase
helps you troubleshoot 3Com products. This query-based
interactive tool is located at
http://knowledgebase.3com
.com and contains thousands
of technical solutions written by 3Com support engineers.
Access Software Downloads
Software Updates
are the bug fix / maintenance releases for the version of software
initially purchased with the product. In order to access these Software Updates you
must first register your product on the 3Com web site at
http://eSupport.3com.com/
First time users will need to apply for a user name and password. A link to software
downloads can be found at
http://eSupport.3com.com/
, or under the Product Support
heading at
http://www.3com.com/
Software Upgrades
are the software releases that follow the software version included
with your original product. In order to access upgrades and related documentation you
must first purchase a service contract from 3Com or your reseller.
