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19

Technical Support

3Com provides easy access to technical support information through a 
variety of services. This appendix describes these services.

Information contained in this appendix is correct at time of publication. 
For the most recent information, 3Com recommends that you access 
the 3Com Corporation World Wide Web site.

Online Technical Services

3Com offers worldwide product support 24 hours a day, 7 days a 
week, through the following online systems:

World Wide Web site

3Com Knowledgebase Web Services

3Com FTP site

World Wide Web Site

To access the latest networking information on the 3Com Corporation 
World Wide Web site enter this URL into your Internet browser:

http://www.3com.com/

This service provides access to online support information such as 
technical documentation and software library, as well as support 
options that range from technical education to maintenance and 
professional services.

GBICP2_2march03.fm  Page 19  Wednesday, March 12, 2003  2:35 PM

Summary of Contents for CoreBuilder 9000

Page 1: ...www 3com com GBIC Transceiver Installation Guide 3Com Gigabit Interface Converter GBIC Transceivers GBICP2_2march03 fm Page 1 Wednesday March 12 2003 2 35 PM ...

Page 2: ...ut warranty term or condition of any kind either implied or expressed including but not limited to the implied warranties terms or conditions of merchantability satisfactory quality and fitness for a particular purpose 3Com may make improvements or changes in the product s and or the program s described in this documentation at any time 3Com registered trademarks are registered in the United State...

Page 3: ...the network using a fiber optic duplex subscriber connector SC or a RJ 45 connector You can remove and replace the transceiver with the system on which is called hot swapping Figure 1 GBIC Fiber Optic Transceiver This Guide describes how to install the following GBIC transceivers 1000BASE SX GBIC 3CGBIC91 1000BASE LX GBIC 3CGBIC92 1000BASE T GBIC 3CGBIC93 1000BASE LH70 GBIC 3CGBIC97 GBICP2_2march0...

Page 4: ...oducts 1000BASE SX GBIC Transceivers The 1000BASE SX GBIC transceiver supports a direct connection to 62 5 micron or 50 micron multimode fiber optic cable Table 1 shows the ranges for each connection Table 1 1000BASE SX GBIC Multimode Transmission Ranges Fiber Type Diameter microns Modal Bandwidth MHz km Transmission Range in meters feet Multimode 62 5 160 2 220 6 6 721 8 Multimode 62 5 200 2 275 ...

Page 5: ...r a list of currently supported conditioned launch cables see this 3Com Web site http www 3Com com gigabit_ethernet gbics Table 2 shows the transmission ranges for each connection Table 2 1000BASE LX GBIC Multimode and Single Mode Transmission Ranges Fiber Type Diameter microns Modal Bandwidth MHz km Transmission Range in meters feet Multimode 62 5 500 2 550 6 6 1804 6 Multimode 50 400 2 550 6 6 1...

Page 6: ...iver CAUTION If using cable lengths shorter than 20 km you must ensure that a single mode fiber attenuator is used to avoid signal saturation Table 3 1000BASE LH70 GBIC Single Mode Transmission Range Fiber Type Diameter microns Minimum Connector End Polish Transmission Range Single mode 9µm core PC 20 70 km 13 43 miles GBICP2_2march03 fm Page 6 Wednesday March 12 2003 2 35 PM ...

Page 7: ...al Parameters Parameter Symbol Min Typ Max Units Transmitter Wavelength Optical output power λc Pout 1540 0 1550 N A 1570 4 nm dBm Note Average power coupled into single mode fiber Receiver Optical input power Pin 24 N A 1 dBm Note BER 10 12 with PRBS 27 1 test data pattern 1 25Gb s GBICP2_2march03 fm Page 7 Wednesday March 12 2003 2 35 PM ...

Page 8: ...low these warnings WARNING When the system is on Never insert a metal object such as a screwdriver or a finger with jewelry into open module slots Do not touch any connections inside the chassis with your hands or fingers AVERTISSEMENT Quand le systeme est allumé Ne jamais introdure d objet métallique tel qu un tourne vis ou meme votre doight si vous portez un bijou dans le reserve au module Ne to...

Page 9: ...r safety when you install or work with these GBIC systems read and comply with the precautions in this section WARNING The fiber optic lasers used in 3Com GBIC ports meet the regulatory requirements for casual exposure to the eye As with any source of bright light however 3Com recommends that you do not look into the laser light source IEC 825 Class 1 Laser Devices are for connection only to Class...

Page 10: ...ww 3com com gigabit_ethernet gbics CAUTION GBIC transceivers are keyed and can be properly inserted only one way If the transceiver does not click when you insert it remove it turn it over and reinsert it 1 Read and follow the instructions in Safety Precautions earlier in this guide 2 Orient the transceiver so that the duplex SC or RJ 45 connector is toward you Figure 2 shows how to insert the tra...

Page 11: ...serting the GBIC Transceiver in a GBIC Port Figure 2 shows a switch in the SuperStack 3 Switch 4900 Series Your unit may have its GBIC port located in a different position but the install procedure is the same P S P S P 5 19x 21x 22x 24x 23x Layer 3 Power Self test GBIC Port GBIC Transceiver GBICP2_2march03 fm Page 11 Wednesday March 12 2003 2 35 PM ...

Page 12: ...gigabit_ethernet gbics No LED Error If the GBIC LED does not light after you insert it into the chassis remove the GBIC and re insert it If the transceiver is not working properly the system displays an appropriate error message as described in the following sections All these error messages apply to the Switch 4007 only Unqualified GBIC Error If the system detects an unqualified GBIC or a problem...

Page 13: ... http www 3com com gigabit_ethernet gbics The event log may show one of the following informational messages Unqualified GBIC I2C read error Meaning The transceiver which connects to the module host board through a 20 pin connector is not seated properly and a clean connection cannot be established Corrective action Completely remove the transceiver and then reinsert it If the problem persists con...

Page 14: ...h of these messages the value xx of this GBIC type is not a Module Definition 4 GBIC Serial Identification as defined by the Gigabit Interface Converter specification Corrective action Replace this transceiver with a GBIC that is qualified by 3Com GBIC Disable Error If the system detects that the transceiver cannot emit the proper laser signal it disables the port sets the port type to disabled di...

Page 15: ...ets the port type to Unqualified GBIC displays a short description Unappr GBIC and captures the error in the event log WARNING The GBIC in Port xx is NOT approved by 3Com may violate electromagnetic emission or safety requirements for your country Refer to 3Com s web page www 3com com gigabit_ethernet gbics for our current approved list The following informational message is shown in the event log...

Page 16: ...ésentent des consignes que vous devez respecter pour garantir votre sécurité personnelle Vous devez respecter attentivement toutes les consignes Nous vous demandons de lire attentivement les consignes suivantes de sécurité avant d installer ou de retirer l appareil VORSICHT Vorsicht enthalten Anweisungen die Sie zu Ihrer eigenen Sicherheit befolgen müssen Alle Anweisungen sind sorgfältig zu befolg...

Page 17: ...r cable ends when they are powered up WARNING Use of controls or adjustments of performance or procedures other than those specified herein may result in hazardous laser emissions AVERTISSEMENT Ports pour fibres optiques sécurité sur le plan optique GBICP2_2march03 fm Page 17 Wednesday March 12 2003 2 35 PM ...

Page 18: ... risquent d entraîner l exposition à des rayonnements laser dangereux VORSICHT Faseroptikanschlüsse Optische Sicherheit Niemals ein Übertragungslaser betrachten während dieses eingeschaltet ist Niemals direkt auf die Faseransnchlüsse und auf die Faserkabelenden schauen während diese eingeschaltet sind VORSICHT Die Verwendung von Steuerelementen oder die Anpassung von Leistungen und Verfahren in an...

Page 19: ... support 24 hours a day 7 days a week through the following online systems World Wide Web site 3Com Knowledgebase Web Services 3Com FTP site World Wide Web Site To access the latest networking information on the 3Com Corporation World Wide Web site enter this URL into your Internet browser http www 3com com This service provides access to online support information such as technical documentation ...

Page 20: ...cated on the 3Com Corporation World Wide Web site at http knowledgebase 3com com 3Com FTP Site Download drivers patches software and MIBs across the Internet from the 3Com public FTP site This service is available 24 hours a day 7 days a week To connect to the 3Com FTP site enter the following information into your FTP client Hostname ftp 3com com Username anonymous Password your Internet e mail a...

Page 21: ...ls Diagnostic error messages Details about recent configuration changes if applicable If you are unable to contact your network supplier see the following section on how to contact 3Com Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources discussed earlier in this appendix or from your network supplier 3Com offers a range of support services Purchase of...

Page 22: ...on e mail apr_technical_support 3com com Europe Middle East and Africa From this region enter the URL http emea 3com com support email html Latin America Spanish speakers enter the URL http lat 3com com lat support form html Portuguese speakers enter the URL http lat 3com com br support form html English speakers e mail lat_support_anc 3com com GBICP2_2march03 fm Page 22 Wednesday March 12 2003 2 ...

Page 23: ...ble Here is a list of worldwide technical telephone support numbers These numbers are correct at the time of publication Refer to the 3Com Web site for updated information Country Telephone Number Asia Pacific Rim Australia Hong Kong India Indonesia Japan Malaysia New Zealand Pakistan 1 800 678 515 800 933 486 61 2 9424 5179 or 000800 650 1111 001 803 61009 00531 616 439 or 03 5977 7991 1800 801 7...

Page 24: ...469 10800 61 00137 or 021 6350 1590 or 00800 0638 3266 800 6161 463 00798 611 2230 or 02 3455 6455 00801 611 261 001 800 611 2000 Europe Middle East and Africa From anywhere in these regions call 44 0 1442 435529 Country Telephone Number GBICP2_2march03 fm Page 24 Wednesday March 12 2003 2 35 PM ...

Page 25: ...080 2783 0825 809 622 01805 404 747 06800 14466 1800 509359 1800 943 2632 199 161346 Luxembourg Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U K 800 29880 0900 777 7737 815 33 047 00800 441 1357 707 200 123 0800 991196 9 021 60455 07711 14453 08488 50112 0870 241 3901 Country Telephone Number GBICP2_2march03 fm Page 25 Wednesday March 12 2003 2 35 PM ...

Page 26: ...n Republic 1 800 988 2112 0 810 444 3COM 1 800 998 2112 1 800 998 2112 1 800 998 2112 52 5 201 0010 1 800 998 2112 1 800 998 2112 0800 13 3COM 1 800 998 2112 AT T 800 998 2112 AT T 800 998 2112 AT T 800 998 2112 1 800 998 2112 AT T 800 998 2112 AT T 800 998 2112 Country Telephone Number GBICP2_2march03 fm Page 26 Wednesday March 12 2003 2 35 PM ...

Page 27: ...ges Guatemala Haiti Honduras Jamaica Martinique Mexico Nicaragua Panama Paraguay Peru Puerto Rico Salvador Trinidad and Tobago Uruguay Venezuela Virgin Islands AT T 800 998 2112 57 1 657 0888 AT T 800 998 2112 1 800 998 2112 571 657 0888 01 800 849CARE AT T 800 998 2112 AT T 800 998 2112 54 11 4894 1888 AT T 800 998 2112 1 800 998 2112 AT T 800 998 2112 1 800 998 2112 AT T 800 998 2112 AT T 800 99...

Page 28: ...nce Germany Hungary Ireland Israel Italy 01 7956 7124 070 700 770 7010 7289 01080 2783 0825 809 622 01805 404 747 06800 14466 1800 509359 1800 943 2632 199 161346 Luxembourg Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U K 800 29880 0900 777 7737 815 33 047 00800 441 1357 707 200 123 0800 991196 9 021 60455 07711 14453 08488 50112 0870 241 3901 GBICP2_2march03 fm Page 2...

Page 29: ...ublic 1 800 988 2112 0 810 444 3COM 1 800 998 2112 1 800 998 2112 1 800 998 2112 52 5 201 0010 1 800 998 2112 1 800 998 2112 0800 13 3COM 1 800 998 2112 AT T 800 998 2112 AT T 800 998 2112 AT T 800 998 2112 1 800 998 2112 AT T 800 998 2112 AT T 800 998 2112 Country Telephone Number Fax Number GBICP2_2march03 fm Page 29 Wednesday March 12 2003 2 35 PM ...

Page 30: ... 2112 1 800 998 2112 571 657 0888 01 800 849CARE AT T 800 998 2112 AT T 800 998 2112 54 11 4894 1888 AT T 800 998 2112 1 800 998 2112 AT T 800 998 2112 1 800 998 2112 AT T 800 998 2112 AT T 800 998 2112 57 1 657 0888 North America From USA and Canada call 1 800 876 3266 phone 1 508 323 6061 fax not toll free Country Telephone Number Fax Number GBICP2_2march03 fm Page 30 Wednesday March 12 2003 2 3...

Page 31: ...31 GBICP2_2march03 fm Page 31 Wednesday March 12 2003 2 35 PM ...

Page 32: ...ite at www 3com com All specifications are subject to change without notice Copyright 2003 3Com Corporation All rights reserved 3Com is a registered trademark of 3Com Corporation All other company and product names may be trademarks of the respective companies with which they are associated Part No 10013581 GBICP2_2march03 fm Page 32 Wednesday March 12 2003 2 35 PM ...

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