8-3
Troubleshooting the Power System
Symptom 1
Symptom
The firewall cannot be powered on. The power LED on the front panel is off.
Solution
Check that:
z
The power switch of the firewall is turned on.
z
The power cord is properly and firmly connected.
z
The power source of the firewall is turned on.
z
The power cord is not damaged.
If the cause cannot be located in the steps above and the problem persists, contact your local sales
agent.
Symptom 2
Symptom
The firewall cannot be powered on. The power LED on the front panel is red.
Solution
Check that:
z
The power module is firmly in place.
z
The power source meets the requirement of the firewall.
If the cause cannot be located in the steps above and the problem persists, contact your local sales
agent.
Troubleshooting Fans
Symptom 1
Symptom
After the firewall is booted, the following information appears:
%Jul 5 14:47:20:618 2007 H3C DEV/4/FAN ABSENT:
Fan 1 is absent.
This indicates that the fan tray is not in position.
Solution
Check that:
z
The fan tray is in position.
z
The fan tray is properly connected with the backplane.
If the cause cannot be located in the steps above and the problem persists, contact your local sales
agent.