8-8
Solution
z
For symptom 1: Delete some files in the CF card or use a new CF card so that enough space is
available for the application program.
z
For symptom 2: Type the correct file name.
z
For Symptom 3: Configure the network port correctly. Make sure the network port is up and you can
successfully ping the TFTP server through the network port.
The barcode stuck on the firewall chassis contains information about production and servicing. Before
you return a faulty firewall for servicing, please provide the barcode information of the firewall to your
local sales agent.
Troubleshooting FTP Upgrading
Symptom
During application upgrading through FTP, the following problems are encountered:
z
Symptom 1: The CF card does not have enough space. The following information appears:
227 Entering Passive Mode (192,168,1,10,10,204)
150 "xxx" file ready to send (xxx bytes) in ASCII mode
FTP: Error Writing Local File(Screen).
z
Symptom 2: The file to be downloaded is not found. The following information appears:
227 Entering Passive Mode (192,168,1,10,10,203)
550 Error: File xxx does not exist
FTP: Error Writing Local File(Screen).
z
Symptom 3: The configuration of the network port is incorrect. The following information appears:
FTP: Unrecognized host or wrong IP address!
Solution
z
For symptom 1: Delete some files in the CF card or use a new CF card so that enough space is
available for the application program.
z
For symptom 2: Type the correct file name.
z
For symptom 3: Configure the network port correctly. Make sure the network port is up and you can
successfully ping the FTP server through the network port.
The barcode stuck on the firewall chassis contains information about production and servicing. Before
you return a faulty firewall for servicing, please provide the barcode information of the firewall to your
local sales agent.