3Com NBX NBX 1102, Telephone Manual

Page 1: ...BA Published May 2003 NBX Telephone Guide Telephones NBX 1102 Business Telephone NBX 2102 Business Telephone NBX 2102 IR Business Telephone NBX 2101 Basic Telephone Attendant Consoles NBX 1105 Attend...

Page 2: ...technical data and computer software are commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995...

Page 3: ...Reference Guides 14 2 NBX BUSINESS TELEPHONES Business Telephone Buttons and Controls 16 Programmable Access Buttons on the Business Telephone 19 Default Settings 19 Status Lights for System Appearanc...

Page 4: ...Urgent 36 Forwarding Incoming Calls to Your Call Coverage Point 36 Other Ways to Manage Your Voice Mail Messages 37 Other Kinds of Mailboxes 37 Greeting Only Mailbox 37 Phantom Mailbox 38 Group Mailbo...

Page 5: ...ting Labels for NBX Telephones 56 Off Site Notification 57 Do Not Disturb 60 Preventing Unauthorized Use of Your Telephone 61 Telephone Locking 61 Call Permissions 62 Class of Service Override 62 Palm...

Page 6: ...onal Speed Dial 77 Additional Applications 78 8 ATTENDANT CONSOLES NBX 1105 Attendant Console 80 Attendant Console Labels 82 Complement Attendant Software 83 Managing Calls 84 A TELEPHONE INSTALLATION...

Page 7: ...he features described in this book For a list of features and Feature Codes see the NBX Feature Codes Guide in the NBX NetSet utility How to Use This Guide Table 1 shows where to look for specific inf...

Page 8: ...of incoming telephone calls In some business environments this person may be a switchboard operator User A person who has a single NBX Business Telephone an NBX Basic Telephone or an analog telephone...

Page 9: ...istrator you can view the PDF versions of the NBX Telephone Guide and NBX Feature Codes Guide by clicking the icons at the bottom of the screen When you log in as an administrator you can also see the...

Page 10: ...10 ABOUT THIS GUIDE...

Page 11: ...as described next and then see the NBX Feature Codes Guide in the NBX NetSet utility Setting Up Your Password and Voice Mail for the First Time The procedure by which you set up your password and voi...

Page 12: ...sword Feature Entry Tone repeat your new password Confirmation Tone Password Change If your system uses NBX Messaging follow the NBX voice prompts to change your NBX password which changes your NBX Ne...

Page 13: ...standard and enhanced features that you can monitor and change in the NBX NetSet utility See Chapter 4 for voice messaging features If your NBX system uses a third party messaging application off site...

Page 14: ...Starting the NBX NetSet Utility earlier in this chapter 2 Click Telephone Quick Reference The quick reference guide that pertains to your telephone model Business Basic or analog appears Adobe Acroba...

Page 15: ...for System Appearance Buttons on the Business Telephone For how these features work on an analog telephone connected to the NBX system see the NBX Feature Codes Guide below any screen in the NBX NetSe...

Page 16: ...ovides telephone status messages Caller ID information if enabled and the number of messages that you have in your voice mail mailbox You can also use it to view the directory of people s names in you...

Page 17: ...ccess buttons with indicator lights See Programmable Access Buttons on the Business Telephone and Status Lights for System Appearance Buttons on the Business Telephone later in this chapter 10 Program...

Page 18: ...a hand held device running the Palm Operating System See Palm Integration in Chapter 6 19 Mute button Enables you to prevent callers from hearing what you are saying during a telephone call Press the...

Page 19: ...ransfer in Chapter 7 3 Call Park button Allows you to place a call in a holding pattern so that it can be retrieved from any other telephone on the system See Call Park in Chapter 7 4 Flash button ana...

Page 20: ...If your organization purchases Caller ID service from your telephone company and if the external caller allows Caller ID information to be broadcast the display panel shows the external caller s name...

Page 21: ...on the Basic Telephone Programmable Access Buttons on the Basic Telephone For a description of the features on the NBX Business Telephone see Chapter 2 For instructions on how to connect your telepho...

Page 22: ...of messages in your voice mail mailbox You can also use it to view and dial from the call logs of your most recent calls the internal user directory your personal speed dial list or the system wide sp...

Page 23: ...ctory default setting See Programmable Access Buttons on the Basic Telephone later in this chapter 12 Switch hook under the handset Pressing and releasing the switch hook gives you a dial tone This fe...

Page 24: ...Line 1 on the first row or 2 for Line 2 on the second row indicates the status of the lines See Table 7 If a call comes in on one line while you are on a call on the other line you can answer the seco...

Page 25: ...Mailboxes NBX Messaging Components A key component of the NBX Networked Telephony Solutions is the NBX Messaging system which includes voice mail off site notification and several administrative featu...

Page 26: ...oice mail messages in your voice mailbox See Off Site Notification in Chapter 6 For information on accessing NBX features from an analog telephone see the NBX Feature Codes Guide in the NBX NetSet uti...

Page 27: ...ble 8 Steps to Changing Your Password Feature Business Phone Basic Phone Analog Phone Password Change If your system uses NBX Messaging Follow the NBX voice prompts to change your NBX password and NBX...

Page 28: ...t password the first time see Chapter 1 If your system uses a third party messaging application use the documentation for your messaging application instead of these instructions Message Indicators Wh...

Page 29: ...s From Any Internal NBX Telephone To listen to your messages from any NBX telephone other than your own within your NBX system 1 Pick up the handset and press the MSG button 2 Press and dial your exte...

Page 30: ...nnot retrieve a message after you delete it Reply to the message See Replying to a Message later in this chapter Forward the message See Forwarding a Message later in this chapter Listen to date time...

Page 31: ...forward most messages either with or without adding introductory comments If the message that you received is marked Private you cannot forward it To forward a message 1 Log in to your voice mailbox a...

Page 32: ...r A site code plus extension to send to a user on another NBX system in your organization Example neee or neeee where n one or more site code digits and e the extension digits on the other system For...

Page 33: ...iness Telephone only personal or system wide speed dial number See Speed Dials in Chapter 6 A personal voice mail group list number See Creating Personal Voice Mail Group Lists later in this chapter A...

Page 34: ...ord a name for the group and press Record the group number and name 6 Dial one of these numbers 1 to save the group name and proceed to step 7 2 to change the group name and return to step 5 to exit w...

Page 35: ...ouch NBX Business Telephone only personal or system wide speed dial number See Speed Dials in Chapter 6 A site code plus extension to send to a user on another NBX system in your organization Example...

Page 36: ...You can configure your NBX telephone so that all incoming calls go directly into your call coverage point which may be your voice mailbox the Auto Attendant or receptionist or a different telephone nu...

Page 37: ...leave a message for you on this mailbox When you take an extended leave of absence you can create a personal greeting with the scheduled date of return and whom to call during your absence Callers ca...

Page 38: ...m mailbox in the same way that you retrieve messages from a personal mailbox See Listening to NBX Messages earlier in this chapter Group Mailbox A group mailbox is a voice mailbox from which a group o...

Page 39: ...ng application use the documentation for your messaging application instead of the instructions in this chapter CAUTION The NBX telephone system operates over the LAN not through a traditional telepho...

Page 40: ...ll arrives while you are on a call 1 Press Hold to put the current call on hold 2 Press the Access button for the line on which the new call is arriving 3 To return to the earlier call hang up the new...

Page 41: ...press the button under Slct Select 3 Use the scroll keys to move to the name or number that you want to call Verify that the cursor is at that entry and press the button under Slct 4 To move back to...

Page 42: ...hen scroll to the name you want More Ways to Dial a Call This section describes other standard dialing features For information on dialing from an analog telephone see the NBX Feature Codes Guide in t...

Page 43: ...programmed one of the One Touch buttons on the NBX Business Telephone press that button 3 When you finish speaking hang up the handset or if you are using the Speaker press the Speaker button to term...

Page 44: ...ility Calls that come to your telephone through hunt groups and calling groups follow the call coverage path that your administrator sets up for the group See Hunt Groups and Calling Groups in Chapter...

Page 45: ...indicates the incoming call and press the associated Access button 3 To place the new call on hold press the Hold button 4 To return to either call press the appropriate Access button 5 To place or re...

Page 46: ...the second call Transferring a Call When you answer an incoming telephone call the Transfer feature allows you to send that call from your telephone to any other internal line or if your call permissi...

Page 47: ...en that setting is enabled every time that you press the Transfer button the current call is transferred as soon as you dial the extension without waiting for you to announce the call Direct Mail Tran...

Page 48: ...the Conference button or Feature 430 again Until you press the Conference button or Feature 430 the second time the second party remains on hold and you may converse with the third party privately Fo...

Page 49: ...feature is helpful if when you add a party your call is answered by someone else Only the person who added the last caller to the conference call can drop that caller Your administrator can configure...

Page 50: ...hat you prefer You can change the volume during a conversation or by listening to the dial tone Speaker Volume NBX Business Telephones only To raise or lower the volume of the speaker when you are usi...

Page 51: ...rb Preventing Unauthorized Use of Your Telephone Class of Service Override Palm Integration Using a Headset For help on accessing NBX features from an analog telephone see the NBX Feature Codes Guide...

Page 52: ...k to another as long as both Ethernet connections are part of the same LAN Because your extension and personal settings are associated with your telephone you cannot switch your telephone with another...

Page 53: ...ever of the Access buttons at the right of your NBX Business Telephone that Are not used for your extension normally the bottom 3 buttons The administrator has not mapped to features See Special Case...

Page 54: ...ialed frequently by many internal users You can view the system wide speed dial list through the NBX NetSet utility or you can view and dial from it using the telephone display panel You can ask the a...

Page 55: ...ilable Access button 1 Log in to NBX NetSet Speed Dials One Touch 2 Any box that has an asterisk in the right margin is available for a personal or system wide speed dial In any of the asterisked text...

Page 56: ...ility from the NBX Resource Pack CD or from www adobe com To use the LabelMakers 1 Log in to NBX NetSet Speed Dials Telephone Labels The label form for your type of telephone appears 2 To edit the lab...

Page 57: ...t you specify for the first attempt See the tables at the end of this topic 4 In the Number Address field If you selected Pager for Method in step 3 Enter a pager number Do not use parentheses hyphens...

Page 58: ...Pager notification for the usual delay at your pager supplier 6 Click Apply 7 Repeat steps 2 through 6 to set up additional attempts if you want The cycle of notice behaviors differs depending on the...

Page 59: ...l notice contains no information about the voice message like time of receipt and the number that called and no WAV file attachment 2 through 5 as Pager You receive a pager call for each voice message...

Page 60: ...ee Setting Your Call Coverage Point in Chapter 5 When your telephone is in Do Not Disturb mode Your telephone does not ring when it receives an incoming call If you use a Business Telephone or an Atte...

Page 61: ...the handset and press the Feature button 432 The display panel on an NBX telephone prompts you to enter your password 2 Enter your password and hang up Your telephone is now locked The display panel s...

Page 62: ...so that long distance telephone calls cannot be dialed from it You may however need to place a long distance call during a meeting Using the Class of Service Override feature you can apply the featur...

Page 63: ...the cord for the headset amplifier into the handset cord s receptacle on the underside of the telephone 2 Insert the cord for the headset into the headset amplifier and put on the headset 3 Pick up th...

Page 64: ...set is off the phone for a long time for instance overnight It may take a few minutes for your headset to return from the power saving mode to the active mode when calls first come in so your telephon...

Page 65: ...chapter include having a telephone line appear on more than one NBX Business Telephone For any of these features if one person is using a telephone line no one else can listen in on that same line fr...

Page 66: ...feature allows your administrator to track calls that are associated with an individual client or account When you answer your telephone or when you dial a call you dial a numeric account code that al...

Page 67: ...and press the Feature button and 889 The display panel on an NBX Telephone shows CLIR ALL OFF 2 Dial the number that you want to call The NBX system does not send caller ID information on this call o...

Page 68: ...There are two types of Call Pickup explained next Directed Call Pickup To answer a call that is ringing on another user s telephone using the feature code 1 Pick up the handset 2 Press the Feature bu...

Page 69: ...rator for that group Hunt Groups Incoming calls ring to one member of the hunt group If that member s telephone is in use or if that member does not answer the call the system hunts for another member...

Page 70: ...Press the Feature button followed by the hunt group number 3 Hang up the telephone Your administrator can configure a hunt group to an Access button on an NBX Business Telephone To log in to or to lo...

Page 71: ...nt Groups and click Logout all button Calling Groups One type of hunt group is the Calling Group Calling groups allow an incoming call to ring simultaneously on all telephones in a group for example a...

Page 72: ...Ask your administrator to verify your Call Park extensions If the call is not answered within 5 minutes after it is parked it rings again at the original telephone Your administrator can modify the l...

Page 73: ...lls between sites that are separated geographically but that are linked by a Wide Area Network WAN connection Typical configurations are described in the next sections Using Unique Extensions In the s...

Page 74: ...rst followed by the extension at the site Your administrator chooses the site codes For example as shown in Figure 7 to call someone in Atlanta a user in Chicago dials the site code 62 and then the ex...

Page 75: ...alls using the buttons that are associated with the primary telephone The administrator can create bridged extensions on An NBX Business Telephone with or without the Attendant Console An NBX Basic Te...

Page 76: ...hones See Bridged Extensions earlier in this chapter The administrator can specify Delayed Ringing for the manager s line that is bridged that is on the primary telephone When a call comes in the mana...

Page 77: ...aling to DTMF during a call 1 Press the Feature button and 891 2 Your connection is switched from pulse to tone DTMF for the remainder of the call When you hang up the port you were using on the Analo...

Page 78: ...on the NBX Resource Pack CD NBX Call Reports NBX TAPI Service Provider NBXTSP Windows 95 Prerequisites for NBXTSP only NBX TAPI Dialer Complement Attendant Software Palm Dialer pcXset soft telephone N...

Page 79: ...e Attendant Console is used by a receptionist or switchboard operator referred to in this guide as the receptionist Complement Attendant Software CAS A software application that allows a receptionist...

Page 80: ...of assignments 1 through 50 and 51 through 100 To toggle between the two sets of assignments press the Shift button on the lower left corner of the Console Your administrator can assign features to e...

Page 81: ...be com See Attendant Console Labels next 3 Shift button Enables you to toggle between the two sets of Access buttons on the console Press the Shift button for Access buttons 1 through 50 Press the Shi...

Page 82: ...cess button 4 Press Tab on your keyboard to move to the next text field in the label 5 When you are finished click anywhere outside of the labels to ensure that all of your changes take effect 6 Selec...

Page 83: ...me and extension number the status of a call and the duration of the call The number of calls displayed depends on the number of access lines that you have specified in your general settings Find Phon...

Page 84: ...the Help system in the software Table 15 Attendant Software Buttons and Keyboard Shortcuts Button Purpose Keyboard Shortcut Answer Answers an incoming call Alt A Dial Dials a selected number to place...

Page 85: ...ket Moving Your Telephone Swapping Telephones Cleaning Your Telephone Troubleshooting Problems Connecting the Telephone The underside of an NBX Telephone is shown in Figure 9 Figure 9 Underside of the...

Page 86: ...ng bracket Attaching and Adjusting the Support Bracket Each NBX Telephone is shipped with a support bracket that you can attach to the telephone s underside in low profile high profile or wall mount p...

Page 87: ...p of the phone Item 1 in Figure 12 Figure 11 Knob for the Handset Support Peg Figure 12 shows the NBX Telephone in the wall mount position Figure 12 Wall Mount Position 1 Handset support peg 2 Wall wi...

Page 88: ...all of your personalized features speed dials and extension number Swapping Telephones Because your extension number and personal settings are associated with your physical telephone only your adminis...

Page 89: ...mail Your mailbox may be full Log in to your voice mailbox and delete some messages Your telephone may be set up for Greeting Only Mailbox Log in to NBX NetSet NBX Messaging and then clear Greeting O...

Page 90: ...fails The telephone that you are using to pick up the call may not be in the same group as the telephone that is ringing and the ringing telephone does not allow nonmember pickup See Call Pickup in C...

Page 91: ...blems with 90 call forward call coverage point 43 call logs on telephone display panel 41 call park 72 button on Attendant Console 81 button on Business Telephone 19 default extensions 72 retrieving a...

Page 92: ...s mailbox 47 forwarding calls to your voice mailbox as your call coverage point 43 from an NBX Basic Telephone 36 from an NBX Business Telephone 16 forwarding unanswered calls 43 forwarding voice mail...

Page 93: ...tor Access button 38 private 36 replying to 31 sending 33 urgent 36 Messaging NBX 25 microphone 17 moving telephones 52 88 MSG button 16 23 Mute button 18 N name announcement changing 27 setting the f...

Page 94: ...Console 81 simultaneous paging 73 site codes 74 soft buttons NBX Telephones 17 22 software Complement Attendant CAS 83 sound volume of handset speaker phone and ringer tone 52 Speaker button on Busine...

Page 95: ...Waiting Indicator Access button 38 password security tips 27 personal group lists creating and modifying 35 private messages 36 problems with 89 replying to 31 retrieving from a remote location 29 se...

Page 96: ...96 INDEX...