32
Cannot Access Files on the Network Storage
Server
If the Network Storage Server can be seen on the network, but
cannot be accessed, check that:
■
The computer has been mapped to the Network Storage
Server.
■
The Share has been set up for sharing and is not password
protected.
Cannot Access the Administration System
If this happens, check that:
■
The cables connecting the computer, the Hub or the Network
Storage Server are not loose or damaged.
■
You are running Microsoft Internet Explorer 4.0 (or above) or
Netscape Navigator 4.5 (or above) as your Web browser.
■
The IP Address is on the correct subnet by running the
Discovery Application.
Forgotten Administration System Password
If you forget your Login password to the Administration System,
you can reset the password to its default setting. Restart the
Network Storage Server in Failsafe Mode and reset the password
to
admin
. See the
“Failsafe Mode”
section on
page 21
for
further information.
Installation Problems
TCP/IP Protocol Required
If during installation, the Discovery Application displays an error
message that reads
TCP/IP Protocol Required,
TCP/IP must be
installed on your PC. To install TCP/IP, follow the instructions
below.
From the task bar at the bottom of your screen, select:
1
Start, Setting
s and then
Control Panel
.
2
Double-click the
Network
icon from the
Control Panel
window.
3
Select the
Configuration
tab when the
Network
window opens.
4
Click
Add
.
5
Select
Protocol
from the list that appears in the window.
6
Click
Add
.
A window titled
Select Network Protocol
should appear. There
are two lists inside this window.
7
Select
Microsoft
from the Manufacturers list.
8
Select
TCP/IP
from the Network Protocols list.
9
Click
OK.
10
Select
TCP/IP
from the list on the Configuration tab.
11
Click
OK.
If you need further information about setting up TCP/IP on your
PC, refer to the ‘Using Your Network’ section contained in the
OfficeConnect Network Assistant CD-ROM that accompanies this
product.
