3Com OfficeConnect 3CR100A97, User Manual

Page 1: ...http www 3com com OfficeConnect Gateway Users Guide Release 1 0 Part No 10042307 Rev AA...

Page 2: ...ation and the software described herein are provided to you subject to the following United States Government Legend All technical data and computer software is commercial in nature and developed sole...

Page 3: ...L 1 6 Small business VoDSL solution 1 7 OfficeConnect Gateway Integration with an NBX system or traditional PBX Key system 1 8 Key Benefits 1 9 Minimum System Requirements 1 10 Specifications 1 11 CHA...

Page 4: ...2 Manager 4 3 Creating User Accounts 4 3 Modify a User Account 4 4 Delete a User 4 5 Web Links 4 5 Creating Web Links 4 6 Modifying a Web Link 4 6 Deleting a Web Link 4 7 Launching a Web Link 4 7 CHA...

Page 5: ...age 7 2 CHAPTER 8 ADVANCED CONFIGURATION FEATURES Overview 8 1 Accessing the Advanced Features 8 1 DNS Server Configuration 8 2 NAT PAT Configuration 8 4 Using NetMeeting 8 4 To Create a NAT Static or...

Page 6: ...e 8 33 To Delete a VPN Route 8 33 IP Pool Configuration 8 33 To Create an IP Address Pool 8 34 To Modify an IP Address Pool 8 35 To Delete an IP Address Pool 8 36 CHAPTER 9 MANAGEMENT FEATURES Overvie...

Page 7: ...Routes 11 5 View Advanced Settings 11 6 Data PVCs 11 6 Profiles 11 7 NAT Policies 11 7 NAT Interfaces 11 8 VPN Tunnels 11 9 Tunnel SAs 11 9 CHAPTER 12 TROUBLESHOOTING Overview 12 1 Checking the Basic...

Page 8: ...ionen A 3 Important notice de securite A 4 Medidas de seguridad importantes A 6 Informazioni importanti per la sicurezza A 7 APPENDIX B SPECIFICATIONS Overview B 1 General Specifications B 1 APPENDIX...

Page 9: ...eConnect Gateway ADSL product family described in this guide consists of the following hardware platforms OfficeConnect Gateway Data base unit OfficeConnect Gateway Data and Voice base unit OfficeConn...

Page 10: ...n on how to configure the advanced features of the OfficeConnect Gateway Chapter 8 Information on managing the features of the OfficeConnect Gateway Chapter 9 LAN and DSL Statistics Chapter 10 System...

Page 11: ...provided and then supply the appropriate values for the placeholders that appear in angle brackets Example To add a login user use the following syntax Add user name password password In this example...

Page 12: ...Italics are used to Emphasize a point Denote a new term at the place where it is defined in the text Identify menu names menu commands and software button names Examples From the Help menu select Cont...

Page 13: ...t Gateway Product Family What Can the OfficeConnect Gateway Do Key Benefits Minimum System Requirements Specifications Introducing the OfficeConnect Gateway Product Family The 3Com OfficeConnect Gatew...

Page 14: ...oice capability when configured with the optional OfficeConnect Gateway Voice Expansion unit When the base unit is configured with the Voice Expansion unit up to eight voice lines can be supported The...

Page 15: ...sers with additional voice capability when used with the optional OfficeConnect Gateway Voice Expansion unit The Expansion unit connects directly into the Expansion Port on the rear side of the Data a...

Page 16: ...t the Expansion unit provides VoDSL capability for up to eight voice lines When configured with the OfficeConnect Gateway Data and Voice base unit the Expansion unit provides added flexibility to meet...

Page 17: ...ansion unit to either of the OfficeConnect Gateway base units so that you can scale to 4 8 or 12 simultaneous voice lines by combining different units By integrating voice and data over DSL broadband...

Page 18: ...er DSL links are ideally suited for voice and data integration ATM can simultaneously carry voice and data traffic VoDSL is usually provisioned as an overlay to a DSL broadband access network A VoDSL...

Page 19: ...ity voice lines high speed Internet and corporate LAN access cost effectively to small businesses Plus it s easy to add other popular OfficeConnect solutions to the network including switches hubs fir...

Page 20: ...PBX Key system The 3Com NBX 25 communications system s analog ports are plugged into the four FXS ports of the OfficeConnect Gateway base unit By combining these systems users have access to toll qua...

Page 21: ...uired to meet expanding business needs Two types of base units and a voice expansion unit combine to provide a scalable solution of up to 12 derived voice lines VPN Initiation and Termination Full fea...

Page 22: ...splitterless with in line filters Economical Quality Voice Services Small businesses can subscribe to the same business class voice service usually affordable to only large enterprise customers The I...

Page 23: ...VDC Environmental Range Operating temperature 0 C to 40 C Nonoperating temperature 40 C to 85 C Operating humidity 10 to 95 noncondensing Analog Telephone Line Support Device Support Standard analog...

Page 24: ...Fax modem tone detection Voice encoding mu law or A law All Class and calling features Interoperable with LES 1 0 compatible Voice gateways including the following vendors Jetstream CopperCom Tdsoft...

Page 25: ...3DES MPPE encryption 16 simultaneous VPN tunnels Firewall Advanced packet filtering Filtering when bridging Installation and Configuration Management Web interface for configuration software upgrades...

Page 26: ...face One full duplex autosensing 10 100 Ethernet RJ 45 port Auto MDI MDIX Performance Downstream Up to 8 Mbps Upstream Up to 1 Mbps LEDs Indicators Alert Power LAN DSL Voice Phone Regulatory Approvals...

Page 27: ...static IP address and you want to continue to use it on your network with the OfficeConnect Gateway you must make certain changes to the default parameters of the OfficeConnect Gateway to allow your...

Page 28: ...Connect Gateway To communicate with the OfficeConnect Gateway during its initial configuration you need to follow the procedure outlined below only for the workstation that you first connect to the Of...

Page 29: ...hen click the Gateway tab Write down the first IP address listed under Installed gateways You will reenter this information later 4 Click the IP Address tab 5 Write down the values listed in the IP Ad...

Page 30: ...ll on the upper right portion of the menu bar to permanently save your changes 15 Quit your web browser 16 Reset your workstation back to the original network settings you recorded earlier 17 Restart...

Page 31: ...4 In the Default Gateway field enter 192 168 1 1 8 Click OK to close the Internet Protocol TCP IP Properties window 9 Click OK to exit the Local Area Connection Properties window 10 Click Close to exi...

Page 32: ...back to the original network settings you recorded earlier 17 Restart your workstation This completes the setup procedure for using a statically configured workstation with the OfficeConnect Gateway...

Page 33: ...7 Click OK to close the Microsoft TCP IP Properties dialog box 8 Click OK to close the Network Control Panel box You are asked to restart your computer 9 Click OK Your workstation has now been set up...

Page 34: ...lier 12 Click Apply 13 Click SaveAll on the upper right portion of the menu bar to permanently save your changes 14 Quit your web browser 15 Reset your workstation back to the original network setting...

Page 35: ...our OfficeConnect Gateway Quick Start Guide s You have configured your PC workstation for dynamic addressing and you have verified that your PC was assigned an IP address from the OfficeConnect Gatewa...

Page 36: ...s Viewing System Settings Accessing online help Saving Your Configuration Changes Logging Off the OfficeConnect Gateway Service Providers can also access administer configure and manage the OfficeConn...

Page 37: ...the following example the page shows information for an OfficeConnect Gateway Data and Voice base unit If an OfficeConnect Gateway Voice Expansion unit was being used with the base unit it would be s...

Page 38: ...ws an administrator or manager to monitor the LAN and DSL WAN traffic statistics of the unit The display refreshes at periodic intervals View Provides a system summary with version information and a s...

Page 39: ...ts the current page values To the Default values if in Create mode To the last saved values if in Modify mode Help Display detailed help for the current page The Help conventions used for the field de...

Page 40: ...Advanced See Chapter 8 Advanced Configuration Options DNS Server Configuration NAT PAT Configuration Firewall Configuration VPN Configuration VPN Route Configuration IP Pool Configuration Management S...

Page 41: ...lick View on the menu bar to access the View Settings frame on the left hand frame of the OfficeConnect Gateway web page The following categories are displayed in the left hand frame of the page View...

Page 42: ...es are displayed in the left hand frame of the page View Settings Welcome Introduction Administration Login Users Web Links Network WAN Configuration LAN Configuration Voice Configuration Advanced DNS...

Page 43: ...iceConnect Gateway Before you log off make sure that you saved your configuration information and any modifications you made to the OfficeConnect Gateway settings by clicking SaveAll SaveAll To save a...

Page 44: ...3 10 CHAPTER 3 USING THE OFFICECONNECT GATEWAY...

Page 45: ...ect Gateway web page Accessing the Administration Features To access the Administration features of the OfficeConnect Gateway perform the following steps 1 From your web browser access the OfficeConne...

Page 46: ...Gateway An Administrator can access and modify both LAN and WAN settings Service Providers may at their discretion allow a user with Administrator privilege access to the CLI Command Line Interface o...

Page 47: ...ateway will use the Login Users option to assign a User Name Password and Privilege level Administrator or Manager for each user To create a new user account perform the following steps 1 Click Login...

Page 48: ...be deleted and the fields will be re set to their default values 6 Click SaveAll on the upper right portion of the menu bar to save your changes permanently 7 To verify that your web link information...

Page 49: ...ht portion of the menu bar to save your changes permanently Web Links The Web Links feature lets you create links for web addresses web sites that can be accessed by users from the OfficeConnect Gatew...

Page 50: ...changes to the page If you click Reset while in the Create Mode all changes you made on this page will be deleted and the fields will be re set to their default values 6 Click SaveAll on the upper ri...

Page 51: ...list in the Link Name field 4 Click Delete to delete the selected user 5 Click OK in the dialog window that is displayed by the system prompting you to confirm that you want to delete the Web Link 6 C...

Page 52: ...4 8 CHAPTER 4 ADMINISTRATION...

Page 53: ...nfigure advanced parameters for your LAN Select this mode to configure the following parameters Domain Name Default Gateway IP address Host Name the IP address of your Primary and Secondary LAN DNS Do...

Page 54: ...y Click LAN Configuration to access the LAN Configuration page shown in the following illustration The LAN Configuration page lists all of the parameters for your local area network LAN The parameters...

Page 55: ...should be forwarded to other networks The default LAN IP Mask address for the OfficeConnect Gateway is 255 255 255 0 for a Class C IP network 4 DHCP Server Status By default the DHCP Server Status opt...

Page 56: ...ld Enter a meaningful name for your domain that will be easy to identify on the network Default Gateway Enter the IP address of your default gateway in the Default Gateway field such as 192 168 1 1 Th...

Page 57: ...l provide you with IP addresses for the following fields Primary WINS Enter the IP address of the Primary WINS server database in the Primary WINS field Secondary WINS Enter the IP address of the Seco...

Page 58: ...5 6 CHAPTER 5 LAN CONFIGURATION...

Page 59: ...ive privileges When you initially set up and install the OfficeConnect Gateway the OfficeConnect Gateway will check to determine if an existing WAN interface configuration is present on your network I...

Page 60: ...fications for ATM identified in RFC 1483 RFC 1483 MER MAC Encapsulated Routing This option supports bridged encapsulation It is used when your Service Provider is using a bridged network but you need...

Page 61: ...n the menu bar of OfficeConnect Gateway page This menu option is located in the upper left portion of the page The Configure frame shown in the following illustration is displayed in the left portion...

Page 62: ...splayed is shown in the following illustration This page displays additional fields for entering the local and remote WAN IP addresses and WAN IP Mask address Configuring RFC 1483 The following proced...

Page 63: ...e LAN and WAN sides of the OfficeConnect Gateway 3 Select RFC 1483 from the WAN Protocol drop down menu 4 Enter the VPI Virtual Port Identifier Number that was provided by your Service Provider in the...

Page 64: ...Create 2 Enter a name for your PVC Permanent Virtual Circuit in the PVC Name field This is the name for the WAN you are configuring The PVC is the circuit that will be used to form the connection bet...

Page 65: ...a Class C network 11 Click Apply to save your changes to the WAN Configuration page The system will display a status window informing you it is processing the information you entered on the WAN Config...

Page 66: ...ration To configure your WAN settings for an RFC 1483 MER Static Configuration perform the following steps Forwarding Mode Routing 1 Select Create from the PVC Name Edit Mode drop down menu If no WAN...

Page 67: ...Virtual Circuit Identifier Number that was provided by your Service Provider in the VCI Number field 7 Select RIPv2 unless instructed otherwise by your Service Provider from the IP Routing Protocol dr...

Page 68: ...hanges you made on this page will be deleted and the fields will be re set to their default values 13 Click SaveAll on the upper right portion of the OfficeConnect Gateway menu bar to save your change...

Page 69: ...the IP Routing Protocol drop down menu 8 Click Apply to save your changes to the WAN Configuration page The system will display a status window informing you it is processing the information you enter...

Page 70: ...ation requires a PPP Point to Point Login Account User Name and Password with your Service Provider This information will be provided by your Service Provider You can create modify and delete your PPP...

Page 71: ...ent Virtual Circuit in the PVC Name field This is the name for the WAN you are configuring The PVC is the circuit that will be used to form the connection between the LAN and WAN sides of the OfficeCo...

Page 72: ...from the Address Selection drop down menu to use the dynamic IP addressing default settings of the OfficeConnect Gateway Do not select Negotiate if you are configuring a WAN PPTP or L2TP VPN profile...

Page 73: ...elect Modify from the PVC Name Edit Mode drop down menu 2 Select the name of the PVC Permanent Virtual Circuit you want to modify from the drop down menu in the PVC Name field 3 Make the appropriate c...

Page 74: ...it Mode drop down menu 2 Select the name of the PVC Permanent Virtual Circuit you want to delete from the drop down menu in the PVC Name field 3 Click the Delete button The system will prompt you to v...

Page 75: ...PBX and key systems To use the OfficeConnect Gateway s VoDSL capability you must have one of the following OfficeConnect Gateway configurations OfficeConnect Gateway Data Only Base unit with attached...

Page 76: ...iguration option is listed in the Network category If you are using the OfficeConnect Gateway Data Only Base unit without an attached Voice Expansion unit you will not see the Voice Configuration opti...

Page 77: ...ed by the ATM Forum describes how to support LAN emulation LAN emulation is a technique that specifies the interfaces and protocols needed for providing LAN supported functionality and connectivity in...

Page 78: ...ge VPI Enter the VPI Virtual Path Identifier value in this field The VPI identifies the virtual path over which the ATM cell should be routed VCI Enter the VCI Virtual Channel Identifier value in this...

Page 79: ...o configure each of these features from the OfficeConnect Gateway home page To use these advanced features you must have Administrator privilege CAUTION Please be careful using these options as they w...

Page 80: ...re the Primary and Secondary DNS Domain Name System Servers A DNS Server provides an IP address to a host computer for a given domain name To set up any of the parameters shown on this page a configur...

Page 81: ...NS Server in the Primary DNS Server Address field 4 Enter the name of the Primary DNS Server in the Primary DNS Server Name field 5 Enter the IP address of the Secondary DNS Server in the Secondary DN...

Page 82: ...the public network Port Address Translation PAT Port Address Translation PAT is the most commonly used type of Address Translation It maps many private addresses on the local LAN to one public addres...

Page 83: ...ed workstation If any other local workstation initiated the tunnel the incoming call from the remote side will never be received by the intended workstation To configure the NAT PAT settings for your...

Page 84: ...e for a configured WAN interface 3 Select a policy type NAT Static or NAT Dynamic from the NAT Policy Type drop down menu Select NAT Static to permanently map a private address to a public address Sel...

Page 85: ...AT PAT configuration you create for a configured WAN interface 3 Select PAT Static from the NAT Policy Type drop down menu 4 Enter an IP address in the Private Address field This is the IP address of...

Page 86: ...from the Port Type drop down menu 8 Enter the appropriate port number in the Public Start Port field This is the first port in a range of ports recommended range 40000 to 50000 that allows public acc...

Page 87: ...n addition to the fields that were displayed on the NAT PAT Configuration page when in Create Mode additional fields are displayed on the page for the following parameters Default Workstation The Defa...

Page 88: ...PAT Policy 4 When you finish making your modifications click Apply and then click SaveAll on the OfficeConnect Gateway menu bar to permanently save your changes To Delete a NAT PAT Policy To delete a...

Page 89: ...ximum Maximum usage of packet filtering Custom Maximum flexibility of configurable filters To configure or modify the Firewall options for the OfficeConnect Gateway perform the following steps 1 From...

Page 90: ...nd then click SaveAll on the menubar of the OfficeConnect Gateway to permanently save the information Firewall Level Maximum If you want to use the maximum firewall protection level provided by the pa...

Page 91: ...nect Gateway will perform packet filtering on the packets travelling from the WAN to the OfficeConnect Gateway If you select Filter on Output the OfficeConnect Gateway will perform packet filtering on...

Page 92: ...drop down menu 3 Enter a name for your filter in the Filter Name field 4 Select the network interface that the Firewall Filter should be attached to from the list of configured network interfaces disp...

Page 93: ...ppropriate Rule Number form the Rule Number drop down menu A filter consists of a group of individual filter rules A filter rule specifies an action to perform based on certain conditions These filter...

Page 94: ...not equal from the Operator drop down menu The filter will use this comparison value to evaluate a packet s source or destination port number 12 Enter the Source IP Address in the IP Address field 13...

Page 95: ...f the filter you want to modify in the Filter Name drop down menu 4 Select the appropriate category Filter on Input Filter on Output from the Filter Assignment drop down menu 5 Make your modifications...

Page 96: ...drop down menu 4 Select the appropriate filter assignment category Filter on Input Filter on Output from the Filter Assignment drop down menu Please note that this action removes only the association...

Page 97: ...on this page will change dynamically based on the VPN protocol and tunnel mode you select To access the VPN Tunnel Configuration page perform the following steps 1 From your web browser access the Off...

Page 98: ...CAL_MACHINES System CurrentControlSet Services Rasma n Parameters 3 On the Edit menu click Add Value and then add the following registry value Value Name ProhibitIpSec Data Type REG_DWORD Value 1 4 Qu...

Page 99: ...onfiguration page 3 Select a workstation from the list of workstations displayed in the Workstations list To select all workstations click the All Workstations checkbox to enable it This list identifi...

Page 100: ...graphic keys required to provide the requested services To create a VPN tunnel using the IPSec protocol perform the following steps 1 Select Create from the Edit Mode drop down menu 2 Enter a name for...

Page 101: ...l dynamically change to display the Client IP and Peer IP Port fields If you selected TCP or UDP select the appropriate category Allow all Ports or Filter Port for the Client and Peer IP Ports If you...

Page 102: ...ime interval the tunnel is active The default value is for this parameter is Disable re key If you select Re key every Minutes the field will dynamically change to allow you to specify a value for the...

Page 103: ...e page will dynamically change to show the ESP and AH parameters For the ESP parameters select an encapsulation type Tunnel or Transport from the Encapsulation drop down menu and then select an encryp...

Page 104: ...minator Tunnel Mode If you selected Terminator for your Tunnel Mode perform the following steps 1 Enter the password for the VPN Tunnel in the Session Password field The Initiator of the VPN Tunnel wi...

Page 105: ...ceConnect Gateway that will be on one end of the VPN tunnel 7 Select a connection type Single Entire Network or Customized from the Client Connection drop down menu If you select Customized the page w...

Page 106: ...eway menu bar to permanently save your VPN tunnel configuration information Initiator Tunnel Mode If you selected Initiator for your Tunnel Mode perform the following steps 1 Enter the password for th...

Page 107: ...as your attachment layer select the appropriate WAN interface in the Attachment Interface drop down menu If you selected PPP Profile as your attachment layer select the appropriate PPP profile in the...

Page 108: ...SEC Settings window will be displayed below the VPN Tunnel Configuration window Use this window to set up your custom IPSec parameters for your VPN Tunnel To customize the IPSEC Settings for your VPN...

Page 109: ...pper section VPN Tunnels lists the currently configured VPN Tunnels You will use this section to select the VPN Tunnel you want to create modify or delete a VPN route for The lower section VPN Routes...

Page 110: ...ddress or Route of the Remote Workstation in the Destination Address field 4 Enter the IP Mask of the local LAN OfficeConnect Gateway in the IP Mask field 5 Enter the Gateway Address for the LAN in th...

Page 111: ...tion select Delete from the Edit Mode drop down menu 3 Click the Delete button and click OK when the system prompts you to verify that you want to delete the VPN route 4 Click Apply and then click Sav...

Page 112: ...dit Mode drop down menu 2 Enter a name for your IP Address Pool in the IP Pool Name field 3 Enter the initial IP Address of your IP Address Pool in the Initial IP Address field 4 Enter the size range...

Page 113: ...adcast Select Broadcast to broadcast and make the IP Pool Addresses visible in the RIP Table without the need to wait until a Remote User is authenticated Multiple Broadcast Select Multiple Broadcast...

Page 114: ...op down menu 2 Select the name of the IP Address Pool you want to delete in the IP Pool Name field 3 Click the Delete button The following system prompt will be displayed This will delete the IP Pool...

Page 115: ...nnect Gateway page Backup and Restore Command Script Console Telnet Reboot System Restore Factory Defaults Software Upload You must have Administrator privilege to access the Console Telnet and Restor...

Page 116: ...re you will need access to an FTP File Transfer Protocol Server on your local network where you can store and retrieve files Since you will be sending and receiving files full read and write privilege...

Page 117: ...ement section of the left hand frame to access the Configuration Backup Restore page If there are no existing configuration files Create will be displayed as the selection in the Mode drop down list 3...

Page 118: ...al address i e ftp dummy net Login Name Enter your Login Name for your FTP Server Login Password Enter your Password for your FTP Server 5 Click Apply to create or apply this Configuration Backup or R...

Page 119: ...ceed to Step 8 Delete Select Delete if you want to delete an existing Command Script To Create a Command Script 4 To create a Command Script enter a name for the script in the File Name field 5 Enter...

Page 120: ...he script Click OK 15 Click Apply after you complete your modifications to the command script 16 Click SaveAll on the upper right portion of the OfficeConnect Gateway menu bar to permanently apply and...

Page 121: ...CLI Normally this document is only provided to Service Providers Reboot System To reboot your OfficeConnect Gateway Base unit perform the following steps CAUTION You will not have access to the Web Co...

Page 122: ...store Factory Defaults If you want to start your OfficeConnect Gateway Base unit and or Voice Expansion unit with a completely new configuration for instance when a unit s is moved or transferred into...

Page 123: ...ional software currently installed in the in the OfficeConnect Gateway base units and or Voice Expansion unit To perform an upgrade you will need access to an FTP File Transfer Protocol Server on your...

Page 124: ...e text fields of this screen File Name The name of the file to be uploaded Your Service Provider will provide you with this information The File Name is case sensitive You must enter the exact name of...

Page 125: ...only select Expansion Unit Note Uploads of the Local File System are used for filter files and scripts 6 Click the Apply button to create this Software Upload profile 7 Select Upload from the drop dow...

Page 126: ...9 12 CHAPTER 9 MANAGEMENT FEATURES...

Page 127: ...tatistics To access the OfficeConnect Gateway s LAN and DSL Traffic statistics perform the following steps 1 From your web browser access the OfficeConnect Gateway Manager page Default IP address 192...

Page 128: ...f the OfficeConnect Gateway The information on the LAN Counters page is updated automatically every five 5 seconds If you want an immediate update click the Update button Display Modes The LAN Counter...

Page 129: ...page will display the value since the OfficeConnect Gateway was last booted DSL Traffic You can access two types of DSL Traffic information ADSL Counters DSL Statistics ADSL Counters Click ADSL Counte...

Page 130: ...n this page will display the change in value since the last update Accumulative Mode To view the information recorded on the ADSL Counters page on an accumulative basis select Accumulative from the dr...

Page 131: ...DSL Traffic 10 5 The color codes used in the bar charts indicate the throughput percentage of the ADSL Transmit and Receive Rates Red greater than 75 Yellow 50 to 75 Green 0 to 50...

Page 132: ...10 6 CHAPTER 10 STATISTICS...

Page 133: ...ion From your web browser you can view the following types of status information System Information Summary Administration Information Web Links Network Information IP Networks IP Pools IP Routes Adva...

Page 134: ...Connect Gateway page The View Settings frame is displayed in the left portion of the page View System Information Click Summary to access the System Summary page This page which is shown in the follow...

Page 135: ...SDRAM size If a Voice Expansion unit is attached to the base unit its software version will also be identified View Administration Settings Web Links Click Web Links to access the Web Links page shown...

Page 136: ...s the following information about your currently configured IP networks Name The network s name Frame Type The type of framed network route that is configured None Ethernet II ATM 1483 PPP Loopback In...

Page 137: ...when a request is received by a workstation State Public or Private Route Broadcast Not Broadcast or Multiple Broadcast Status Active when an IP Pool Address is in use IP Routes Click IP Routes to vi...

Page 138: ...ces VPN Tunnels Tunnel SAs Data PVCs Click Data PVCs to view the Data PVCs page The information on this page shows the following information for the Data PVCs Permanent Virtual Circuits currently conf...

Page 139: ...igured NAT Policies Click NAT Policies to view the NAT Policies page The information on this page lists the NAT Policies configured for your WAN protocols Policy Name The name of the NAT Policy that h...

Page 140: ...n menu in the NAT Policy Name field The information on this page shows all the settings that were configured for the NAT Policy on the NAT PAT Configuration page For information about the NAT PAT Conf...

Page 141: ...ayed on this page Name The name of the VPN Tunnel Type The type of VPN Tunnel that is configured PPTP IPSEC L2TP Endpoint The IP Address of the VPN Server where the tunnel is going to be terminated Id...

Page 142: ...ormation about your VPN Tunnel SAs is displayed on this page SaIndex This value is a random number that is used to reference the particular SA Source the IP address of the local endpoint for the IPSec...

Page 143: ...hapter covers the following topics Checking the basics Using the OfficeConnect Gateway web pages Monitoring the LEDs LAN Connection Problems OfficeConnect Gateway Connection Problems WAN Connection Pr...

Page 144: ...ection to telephone equipment For more information on the proper set up and installation of your OfficeConnect Gateway refer to the OfficeConnect Gateway Quick Start Guide that was provided with your...

Page 145: ...failure or OfficeConnect Gateway is in firmware download mode Power cycle the OfficeConnect Gateway If the ALERT LED continues to flash the OfficeConnect Gateway has failed the self test Contact your...

Page 146: ...telephone is fully plugged into the correct Phone connector on the Base unit LED LED State Possible Cause Solution POWER LED not lit green Power not available Check that the power cable is fully plug...

Page 147: ...LED continues to flash PHONE STATUS LED not lit green when Offhook phone is being used Phone not detected Check that the cable for the telephone is fully plugged into the correct Phone connector on th...

Page 148: ...eb browser needs the IP address of the OfficeConnect Gateway Enter the IP address of the OfficeConnect Gateway in your Web browser 192 168 1 1 There is a configuration problem Reset the OfficeConnect...

Page 149: ...e is a problem with the DSL connection that causes the DSL negotiation to fail Contact your Service Provider DSL STATUS LEDs are Off or go On briefly then turn Off DSL link is down Contact your Servic...

Page 150: ...ATM If you select PPP and RFC 1483 is running on the remote site router you will not be able to successfully access the remote network Change the network service to agree with the remote router networ...

Page 151: ...blem See LAN Connection Problems page 12 5 and WAN Connection Problems page 12 7 PC or workstation does not have the OfficeConnect Gateway listed as a gateway Reconfigure the PC or workstation to use...

Page 152: ...twork Add the route and check the IP Routes web page to confirm the entry No default gateway has been configured that would allow the OfficeConnect Gateway to automatically look for the remote network...

Page 153: ...First verify the possible cause stated above is actually the problem Set the Remote Site s PAT default address to your workstation s LAN address then try to run your video application again If it wor...

Page 154: ...12 12 CHAPTER 12 TROUBLESHOOTING...

Page 155: ...rovided they are installed used and maintained in good working order and in accordance with their instructions and recommendations Should any of the following conditions occur isolate the electricity...

Page 156: ...manufacturers instructions Cette unit contient une pile au lithium attach e une puce sur la carte circuit imprim Se d barrasser de la pile d fectueuse en toute s curit conform ment aux instructions du...

Page 157: ...with problem solving actions in this guide contact the 3Com reseller from whom the equipment was purchased If the units are stackable only stack similar units WARNING Twisted Pair RJ45 data ports Thes...

Page 158: ...eichspannung Die Einheit enth lt keine Sicherungen oder sonstige Bauteile die vom Benutzer ausgewechselt oder gewartet werden k nnen Sollte ein physikalischer Fehler auftreten der mit den in diesem Ha...

Page 159: ...n condition normale d utilisation transportent les signaux de t l communication Les ports identifi s par les tiquettes AAAA et BBBB SELV Les circuits SELV Safety Extra Low Voltage tr s basse tension d...

Page 160: ...el adaptador de la unidad o de la toma de corriente No deben conectarse a los puertos de la unidad aparatos que no cumplan los requisitos de la interfaz en uso Los puertos de la unidad son de los sig...

Page 161: ...alla presa di corrente Collegare alle porte dell unit solamente apparecchi conformi ai requisiti della relativa interfaccia Le specifiche riguardanti la sicurezza delle porte sono le seguenti Porte co...

Page 162: ...FETY INFORMATION AVVERTENZA porte dati RJ45 per doppino intrecciato Si tratta di prese dati RJ45 schermate e non possono essere utilizzate come prese telefoniche Collegare solamente connettori dati RJ...

Page 163: ...fications The following parameters apply to all versions of the OfficeConnect ADSL Gateway unless otherwise stated Category Parameter Power 12 VDC 1 5 A maximum Temperature 0 to 40 degrees C operating...

Page 164: ...rfaces OfficeConnect Gateway Data and Voice 3CR100AV97 One DSL Port RJ 11 Black Four Voice Ports POTS RJ 11 One LAN Port RJ 45 Blue One Expansion Port RJ 45 Green One DC Power Inlet Port OfficeConnect...

Page 165: ...l services Support from Your Network Supplier If additional assistance is required contact your network supplier Many suppliers are authorized 3Com service partners who are qualified to provide a vari...

Page 166: ...error messages Details about recent configuration changes if applicable Returning Products for Repair Before you send a product directly to 3Com for repair you must first obtain a Return Materials Aut...

Page 167: ...p www 3com com europe Austria 07110 900116 Belgium 32 0 70 233 545 Flemish 32 0 70 233 546 French Denmark 45 0 35 44 5531 Finland 358 0 98170015 France 33 0 803 070693 Germany 49 0 180 567 1548 Hungar...

Page 168: ...C 4 APPENDIX C TECHNICAL SUPPORT Latin America http www 3com com ami Argentina 0 810 222 3266 Brazil 55 11 5643 2780 Mexico City 51 333380 Other Latin America AT T Direct 800 778 5573...

Page 169: ...n warranty service authorization Dated proof of purchase may be required Products returned to 3Com s Corporate Service Center must be pre authorized by 3Com with a Return Material Authorization RMA nu...

Page 170: ...OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT 3COM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED I...

Page 171: ...nt in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense This device complies with part 15 of the FCC Rul...

Page 172: ......

Page 173: ...ed LAN Configuration 5 4 B Backup and Restore 9 2 C Command Script 9 4 Configuring PPP based WANs 6 12 Configuring RFC 1483 6 4 Configuring RFC 1483 MER 6 7 Configuring the OfficeConnect Gateway 3 5 C...

Page 174: ...quirements 1 10 Modify a User Account 4 4 Modifying a Custom Packet Filter 8 17 Modifying Your WAN Protocols 6 15 Monitoring OfficeConnect Gateway Statistics 3 6 N NAT Interfaces 11 8 NAT PAT Configur...

Page 175: ...pported WAN Protocols 6 2 ATM Asynchronous Transfer Mode 6 2 PPP Point to Point Protocol 6 2 T Technical Support C 1 Returning Products for Repair C 2 Support from 3Com C 2 Support from Your Network S...

Page 176: ...ion Problems 12 7 Types of User Accounts 4 2 Administrator 4 2 Manager 4 3 U Using NetMeeting 8 4 Using the Gateway in a Static IP Environment 2 1 Setup Steps for a Static Workstation 2 3 Using the Of...

Page 177: ...Index 5 Creating Web Links 4 6 Deleting a Web Link 4 7 Launching a Web Link 4 7 Modifying a Web Link 4 6 What Can the OfficeConnect Gateway do 1 5...