3Com OfficeConnect 3CR100AV97 Quick Start Manual Download

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Returning Products for Repair

Before you send a product directly to 3Com for repair, you must
first obtain a Return Materials Authorization (RMA) number.
Products sent to 3Com without RMA numbers will be returned to
the sender unopened, at the sender’s expense.

To obtain an RMA number, please call the local number for your
region, listed below.

Asia Pacific Rim

http://www.3com.com/apr

Australia

1 800 678 515

Hong Kong

800 933 486

India

000 800 650 1111

+61 2 9937 5085

Indonesia

001 800 61 009

Japan

03 5783 1270

Malaysia

1 800 801 777

New Zealand

0 800 446 398

Pakistan

+61 2 9937 5085

Philippines

1 235 61 266 2602

P. R. of China

00 800 0638 3266

10 800 61 00137

021 6350 1590

Singapore

800 6161 463

South Korea

00798 611 2230

02 3455 6455

Taiwan, R.O.C

0080 611 261

Thailand

001 800 611 2000

Middle East, Africa

http://www.3com.com/meaf

All locations

971 4 807 4555

North America

http://www.3com.com

North America

1 800 net 3Com
(1 800 638 3266)

Europe http://www.3com.com/europe

Austria

07110 900116

Belgium

32 (0) 70 233 545 (Flemish)

32 (0) 70 233 546 (French)

Denmark

45 (0) 35 44 5531

Finland

358 (0) 98170015

France

33 (0) 803 070693

Germany

49 (0) 180 567 1548

Hungary

49 (0) 180 567 1548

Israel

971 4 807 4555

Italy

147 809 903

Luxembourg

352 342 080 8318

Netherlands

0900 20 25 857

Norway

47 (0) 23 50 0097

Poland

49 (0) 180 567 1548

Portugal

351 (21) 4154034

Spain

902 117 964

Sweden

46 (0) 851 992 0305

Switzerland

0 848 840200

United Kingdom

0 870 8444546

Latin America

http://www.3com.com/ami

Argentina

0 810 444 3266

Brazil

0 900 133 266

Colombia

9 800 11 3266

Mexico City

0 1 800 849 2273

Other Latin America

AT&T 800 998 2112

Summary of Contents for OfficeConnect 3CR100AV97

Page 1: ...OfficeConnect Gateway ADSL Data and Voice 3CR100AV97 Quick Start Guide ...

Page 2: ...vered to you in conjunction with this Quick Start Guide Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com and OfficeConnect are registered trademarks of 3Com Corporation The 3Com logo is a trademark of 3Com Corporation All other company and product names may be trademarks of their respective companies ...

Page 3: ...step process 1 Unpacking and positioning 2 Connecting the cables 3 Configuring the OfficeConnect Gateway Introduction Before You Begin This guide describes how to install and configure the OfficeConnect Gateway Data and Voice base unit for broadband internet access using the unit s default settings For most users you will not need to modify the default settings to support your broadband access req...

Page 4: ...moisture cannot enter the case of the unit Air flow around the unit and through the vents in the side and back of the case is not restricted A minimum of 1 in 2 54 cm clearance is recommended Using Rubber Feet and Stacking Clip For desktop use the four self adhesive rubber feet help to stabilize your OfficeConnect Gateway and pre vent sliding Attach the feet to the marked areas at each corner of t...

Page 5: ...telephone cables silver such as the one pro vided Your Service Provider assigns phone numbers to each port and can tell you which phone ports on your unit corre spond to the phone numbers You can use the table on the left to record the unique phone number for each phone port 4 Connect the power adapter Connect the cable from the power adapter to the Power inlet on the rear panel of the unit Connec...

Page 6: ...ow and then select Internet Protocol TCP IP from the list of components shown on the General tab of the Local Area Connection Properties window Click the General tab on the Internet Protocol TCP IP Properties window If Obtain an IP address automatically Windows 95 98 2000 or Obtain an IP address from a DHCP server Windows NT is selected your computer has a dynamic IP address If Specify an IP addre...

Page 7: ...rotected admin account and configure the WAN interface Click Continue to proceed The system will display the Username and Password Required window Fig 5 and prompts for Username and Password Note The User Name and Password entries are case sensitive The default value for the User Name is admin There is no default Password value Enter admin in the User Name field and leave the Password field blank ...

Page 8: ...m your Service Provider to properly configure the connection To configure a WAN protocol select it from the WAN Protocol field s drop down menu The following WAN protocols are sup ported RFC 1483 ATM Adaptation Layer 5 Protocol RFC 1483 MER MAC Encapsulated Routing PPPoE Point to Point Protocol over Ethernet PPPoA LLC SNAP Point to Point Protocol over ATM with Logical Link Control and PPPoA VC Mux...

Page 9: ... Name field and record your settings here User Name _______________ Password _______________ PVC Name ________________ VPI _______ VCI _______ If the Service Provider uses dynamic addressing set the Address Selection field to Negotiate For static addressing set the field to Specified and complete the fields below Local WAN IP Address _____ _____ _____ _____ Remote WAN IP Address _____ _____ _____ ...

Page 10: ...addressing use Chapter 2 of the User s Guide available online at www 3com com ocg docs and the settings you recorded earlier to set up your workstations and the OfficeConnect Gateway for static IP addressing An example of an eight user connection is shown below Fig 8 using a 3Com OfficeConnect Ethernet Hub 8 1 Verify network configuration Check with your network administrator that the built in DHC...

Page 11: ...s Link Off DSL connection not established Yellow blinking Establishment of Layer 1 WAN Link in progress Green then Yellow blinking Establishment of Layer 2 WAN Link in progress Note May not see yellow with a fast establishment of the Layer 2 WAN Green DSL connection established Data Off No user traffic on the DSL link Green blinking User traffic on the DSL link Green Heavy user traffic on the DSL ...

Page 12: ...u contact your network supplier for assistance have the following information ready Product model name part number and serial number A list of system hardware and software including revision levels Diagnostic error messages Details about recent configuration changes if applicable If you are unable to contact your network supplier see the following section on how to contact 3Com Support from 3Com I...

Page 13: ...rea 00798 611 2230 02 3455 6455 Taiwan R O C 0080 611 261 Thailand 001 800 611 2000 Middle East Africa http www 3com com meaf All locations 971 4 807 4555 North America http www 3com com North America 1 800 net 3Com 1 800 638 3266 Europe http www 3com com europe Austria 07110 900116 Belgium 32 0 70 233 545 Flemish 32 0 70 233 546 French Denmark 45 0 35 44 5531 Finland 358 0 98170015 France 33 0 80...

Page 14: ...tation or spec ifications as being compatible 3Com will make reasonable efforts to provide compatibility except where the non compatibility is caused by a bug or defect in the third party s product Obtaining Warranty Service Customer must contact 3Com s Corporate Service Center or an Authorized 3Com Service Center within the applicable warranty period to obtain warranty service authorization Dated...

Page 15: ...ONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLA TION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS ...

Page 16: ...a Santa Clara CA 95052 8145 USA To learn more about 3Com solutions visit www 3com com 3Com Corporation is publicly traded on Nasdaq under the symbol COMS All specifications are subject to change without notice Printed in the U S A Part No 10045511 Rev AB 07 01 ...

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