3Com OfficeConnect 3CR29210, Getting Started Manual

Page 1: ...http www 3com com OfficeConnect Cable Modem External Getting Started Guide Part No 10042862 Published January 2001 ...

Page 2: ... If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following All technical data and computer software are commercial in nature and developed solely at private expense Software is delivered a...

Page 3: ...intosh 7 2 HARDWARE AND SOFTWARE INSTALLATION Connecting the Cable Modem to Your Computer 11 Ethernet Installation 12 USB Installation 12 Windows 98 Operating System 12 Windows Me Operating System 16 Windows 2000 Operating System 20 Wall Mount Installation 23 Desktop Installation 24 OfficeConnect Stacking Installation 25 Installing the Cable ConnectionsTM CD ROM 25 Connection Illustration 26 3 CAB...

Page 4: ...otline 34 If You Are Still Having Problems 34 If You Need to Return the Cable Modem to 3Com 34 5 REGULATORY INFORMATION AND LIMITED WARRANTY Manufacturer s Declaration of Conformity 37 Part 15 37 FCC Class B Statement 37 FCC Notice Radio and Television Interference 37 Caution to the User 38 Performance Specifications 38 Export Notices 39 License Agreement 39 Industry Canada IC 39 UL Listing CUL Li...

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Page 7: ...r computer hardware applications the service offered by your cable service provider and network traffic This chapter explains how to prepare your computer system for cable modem installation Conventions This table lists the conventions used in this guide Cable Modem Features Your new cable modem has these features Cable line bandwidth allows user data rates of up to 38 megabits per second Mbps dow...

Page 8: ...ors affect the speeds you may experience 1 your computer equipment and configuration including the speed of your processor the amount of RAM on your system and your available hard disk space 2 applications running simultaneously with the cable modem which use varying amounts of your computer s resources 3 the capacity of the Internet service you order from your provider 4 changing network traffic ...

Page 9: ...m to use You can also visit the following URL for additional information http www 3com com cablemodem 2 Your cable provider has set up your cable Internet access account This Internet access account enables you to send and receive e mail access the World Wide Web and receive other Internet services This account must be set up before you can use your cable modem 3 You have a cable line near your PC...

Page 10: ... the temperature in the room where the cable modem will be operating is between 0 and 40 C 32 and 104 F Relative humidity must be between 5 and 95 non condensing Familiarize yourself with all of the materials supplied with the cable modem Please read these installation instructions thoroughly before installing the cable modem CAUTION Your cable provider provides a cable connection Do not attempt a...

Page 11: ...le line An adjustable wrench for securing the cable line to the cable modem A screwdriver drawing pins and screws for optional wall mounting The screw heads should be at least 5mm in diameter so that they fit properly in the slot and fasten the cable modem securely to the wall Configuring the TCP IP Protocol You must have the TCP IP protocol installed and configured on your computer so that the ca...

Page 12: ...ntry might be followed by an arrow and a description of the NIC hardware device or USB network interface installed in your computer If an entry similar to this is present go to step 9 3 If a similar TCP IP entry is not present click Add 4 Click Protocol and then click Add 5 Click Microsoft in the Manufacturers list 6 Click TCP IP in the Network Protocols list Click OK 7 TCP IP appears in the list ...

Page 13: ... grayed out you do not have TCP IP installed properly 13 Click OK and then click OK again 14 Click Windows Start and click Run 15 When the Run screen appears type winipcfg in the Text field and click OK 16 The IP Configuration screen appears Click Release A line of zeros appears in the IP Address and Subnet Mask fields 17 Click Renew Numbers replace the zeros Click OK and turn to Hardware and Soft...

Page 14: ...ices installed at the factory To configure TCP IP on a Macintosh 1 Click the Apple icon in the Finder and select Control Panels and then TCP IP The TCP IP screen appears 2 Click Edit in the Finder and select User Mode The User Mode screen appears 3 Select Advanced and then click OK The TCP IP screen appears ...

Page 15: ...en appears Note In some cases the Load only when needed checkbox does not appear If it is visible make sure that the box is not checked If a check mark appears in the box click the box to remove it 5 Select Active and click OK 6 Verify that the Use 802 3 checkbox circled in the image below is unchecked If the box is checked click the box to remove the check mark Then click Info ...

Page 16: ...PTER 1 BEFORE YOU BEGIN 7 Ensure there is an address listed in the Hardware address field and click OK If you have made any changes you are prompted to save the settings Click OK to save the settings and exit ...

Page 17: ...t the cable modem into your work environment There are three installation options Wall mount installation page 23 Desktop installation page 24 Stacking installation page 25 Connecting the Cable Modem to Your Computer Connect the cable modem to your computer and cable outlet before you install the cable modem software drivers You can have the Ethernet cable and the USB cable connected to the cable ...

Page 18: ...modem s RJ 45 jack and the cable s other end into the existing network interface card installed in your computer 4 Plug the cable modem s power adapter into a wall outlet or surge protector and into the cable modem s power jack 5 Power on the computer USB Installation Your cable modem supports USB service To install the cable modem using a USB connection follow the instructions for your operating ...

Page 19: ...adapter into a wall outlet or surge protector and into the cable modem s power jack 2 Power on the computer Windows detects the cable modem The Found New Hardware screen appears 3 When the Add New Hardware Wizard screen appears insert the Cable Connections CD into the computer s CD ROM drive 4 Click Next 5 Select Search for the best driver for your device Recommended and click Next 6 Check the CD ...

Page 20: ...essary driver files from the CD The computer finishes copying the driver files and prompts you to insert the Windows 98 CD into the CD ROM drive 9 Insert the Windows 98 CD and click OK If the Copying Files dialog box appears make sure that you have inserted the correct CD and that you have pointed it to the correct path After you point the Add New Hardware Wizard to the correct path click OK ...

Page 21: ...ary files The System Settings Change dialog box appears 11 Click Yes to restart the computer 12 Verify that the cable modem is operating properly To do this watch the cable modem Link Status and Power LEDs when they are solid green the cable modem is ready for use If you are powering up the cable modem for the first time allow 15 minutes for this process to finish ...

Page 22: ...es 8 Click Windows Start then click Shut Down 9 Select Restart the Computer and click Yes to restart the computer Windows Me Operating System To use the USB port with Windows Me 1 Use the illustration on page 27 as a guide to make the following connections a Connect the cable line to the cable modem s CATV cable connector Be careful not to bend the wire in the center of the cable line when you con...

Page 23: ...or and into the cable modem s power jack 2 Power on the computer Windows detects the cable modem The Found New Hardware screen appears 3 When the Add New Hardware Wizard screen appears insert the Cable Connections CD into the computer s CD ROM drive 4 Select Automatic search for a better driver Recommended and click Next ...

Page 24: ...rom the CD 6 Click Finish after the computer has copied the necessary files The System Settings Change dialog box opens 7 Click Yes to restart the computer 8 Verify that the cable modem is operating properly When the modem is operating properly the cable modem Link Status and Power LEDs are lighted a solid green ...

Page 25: ...lect Settings 3 Click Control Panel 4 Double click Add Remove Programs 5 Select 3Com HomeConnect Cable Modem External with USB Make sure you have selected the software you want to delete If you accidentally select the wrong software and click Add Remove Windows deletes the software and you will have to re install it 6 Click Add Remove The system removes the 3Com HomeConnect Cable Modem software 7 ...

Page 26: ...V cable connector use an adjustable wrench not included to firmly tighten it Be careful not to over tighten the connector or you might damage either the connector or the cable modem If you plan to have the cable line connected to a television as well as the cable modem you will need a cable line splitter not included c Connect one end of the USB cable line to the cable modem s USB port and the oth...

Page 27: ...rive and Click Next 4 Select Search for a suitable driver for my device recommended and click Next 5 Check the CD ROM drives check box and click Next to search for the necessary driver files 6 The Found New Hardware Wizard displays the search results Click Next to install the driver files for the cable modem ...

Page 28: ... System Only To uninstall the cable modem while using Windows 2000 1 Close all open applications 2 Click Windows Start 3 Select Settings 4 Click Control Panel 5 Double click Add Remove Programs The Add Remove Hardware Wizard screen appears 6 Click Next 7 Select Uninstall Unplug a device and click Next 8 Select Uninstall a device Choose this option to permanently uninstall a device and its driver 9...

Page 29: ... mounting template from the back of this guide 2 Place the mounting template against the wall at the location chosen for the cable modem The template should be parallel to and at least 50 cm 20 in above the floor Insert drawing pins through the template cross hairs into the wall to mark the locations for the screws 3 Secure the mounting screws into the wall Do not drive the screws flush to the wal...

Page 30: ... plan to place your cable modem on a flat surface you can use the four self adhesive rubber feet supplied with your cable modem to prevent your cable modem from sliding 20 50 cm INSTRUCTIONS FORWALL MOUNTINGTHE CABLE MODEM Wall mounting Template See other side for basic instructions For complete instructions see the User s Guide Reference ...

Page 31: ... stacking clips supplied with those products to neatly and securely stack your cable modem with the other OfficeConnect products Refer to your OfficeConnect documentation for details Installing the Cable ConnectionsTM CD ROM You do not need to install the included Cable Connections CD to use your cable modem but the CD contains valuable free software products and Internet service provider offers i...

Page 32: ... illustration when connecting your cable modem C AT V U S B 10 B T 12 V D C 1 0A M A X R E S E T M od el Na m e CMX S0 001 3C Ethe rnet Add ress CM X S 0 00 1 3C S N 3C PR 10 01 III I III II III I II II III I II III I III II III I II II III I II III I III II III I II II III I II OR ...

Page 33: ...rnet or e mail software and you re ready to work online Interpreting the LEDs on the Front of Your Cable Modem Here is an overview of the LED lights on the front panel of your cable modem and what they can tell you about the performance of your cable modem and the condition of your connection 1 Cable Modem Power Indicates power is applied to the cable modem This LED is solid green when the cable m...

Page 34: ...port If this LED is not lighted then there is no connection between the cable modem and an Ethernet port 5 PC Link USB Indicates that data is being transmitted to or from your PC over the USB port This LED is solid green when there is a connection between the cable modem and a USB port If the LED is flashing green there is traffic over the USB port If this LED is not lighted then there is no conne...

Page 35: ...network interface card NIC or active Ethernet port Power Jack This is where you plug in the power adapter that came with your cable modem Remember to use only the power supply that came with your cable modem Reset Button Use this button when you are having trouble connecting to your broadband service provider BSP This initiates a full reset of the cable modem and re initiates the channel scan that...

Page 36: ...30 CHAPTER 3 CABLE MODEM OPERATION ...

Page 37: ...ower supply is properly plugged into both the cable modem and an electrical outlet or surge protector If your cable modem is properly connected the Cable Modem Power Cable Modem Status and PC Link Status Ethernet USB depending again on your type of installation LEDs on the front of the cable modem should all be a solid color Press the reset button on the back of your cable modem You will need to u...

Page 38: ...lamation point or red X over your NIC in the Network adapters field If either are there you have an IRQ conflict Click on your NIC s description to highlight it and then click Remove Double click Computer A list of used IRQs appears If all of the IRQs between 0 and 15 are in use you must remove a device to free an IRQ for your NIC before you can reinstall it by restarting your computer The Cable S...

Page 39: ...television at the same time try removing the splitter and reconnecting your cables so that your cable modem is connected directly to your cable wall jack The power on my cable modem goes on and off sporadically The Cable Modem Status light never stops blinking You might be using the wrong power supply Verify that the power supply you are using is the one that came with your cable modem Support Res...

Page 40: ...and the software being used If You Need to Return the Cable Modem to 3Com Follow these instructions to return your cable modem to 3Com 1 Contact 3Com Technical Support If the support representative determines that you need to return the cable modem you will receive a USO User Service Order number You must have a USO number before returning the cable modem to us 2 Ship the unit postage paid in a st...

Page 41: ...Support Resources 35 1800 W Central Ave Mount Prospect IL 60056 ...

Page 42: ...36 CHAPTER 4 TROUBLESHOOTING AND SUPPORT RESOURCES ...

Page 43: ...ass B Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful electromagnetic interference and 2 this device must accept any interference received including interference that may cause undesired operations FCC Notice Radio and Television Interference This equipment has been tested and found to comply with...

Page 44: ...sult the dealer or an experienced radio TV technician for help The user may find the following information prepared by the Federal Communications Commission helpful The CIB Interference Handbook and The CIB Telephone Interference Bulletin These documents are available on the Internet through the FCC Compliance and Interference Bureau Home Page at http www fcc gov cib listed under documents Select ...

Page 45: ...not be exported outside of the U S or Canada You agree that you will not export re export either physically or electronically the encryption software or accompanying documentation or copies thereof or any products utilizing the encryption software or such documentation without obtaining written authorization from the U S Department of Commerce Industry Canada IC This digital apparatus does not exc...

Page 46: ...ring reception when the cable modem is installed and when it is removed from the computer try to correct the problem with one or more of the following measures Reorient the receiving antenna for televisions with antenna reception only or cable input device Relocate the computer with respect to the receiver Relocate the computer and or the receiver so that they are on separate branch circuits If ne...

Page 47: ...e purchase price paid for the defective product All products that are replaced will become the property of 3Com Replacement products may be new or reconditioned 3Com warrants any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Software 3Com warrants to Customer that each software program licensed from it will...

Page 48: ... accordance with 3Com s published specifications or user manual THIS 3COM PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD PARTY SOFTWARE THE USE OF WHICH IS GOVERNED BY A SEPARATE END USER LICENSE AGREEMENT THIS 3COM WARRANTY DOES NOT APPLY TO SUCH THIRD PARTY SOFTWARE FOR THE APPLICABLE WARRANTY PLEASE REFER TO THE END USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE Year 2000 Warranty In a...

Page 49: ... Dated proof of purchase from 3Com or its authorized reseller may be required Products returned to 3Com s Corporate Service Center must be pre authorized by 3Com with a User Service Order USO number marked on the outside of the package and sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the packa...

Page 50: ...OF GOD LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH ...

Page 51: ...are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Governing Law This Limited Warranty shall be governed by the laws of the State of California U S A excluding its conflicts of laws principles and excluding the United Nations Convention on Contra...

Page 52: ...46 CHAPTER 5 REGULATORY INFORMATION AND LIMITED WARRANTY ...

Page 53: ...6 MOUNTING T EMPLATE 3Com OfficeConnect Cable Modem External Wall mounting Template For complete instructions see the Getting Started Guide ...

Page 54: ...48 CHAPTER 6 MOUNTING TEMPLATE ...