3Com PCXSET, Getting Started Manual

Page 1: ...http www 3com com Published April 2005 Getting Started with pcXset Release 5 0 ...

Page 2: ... LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGENDS If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following United States Government Legend All technical data and computer software is commercial in nature and ...

Page 3: ...ccess Button Labels and Tooltip Pop ups 17 Keyboard Shortcuts 18 Troubleshooting 18 Audio Buffers Need Adjusting 19 Audio Sounds Distorted 19 Audio Stream Error 19 DTMF Tones Echo Back to the Analog Line Card 21 Full Duplex Errors 21 Incorrect IP Address for the Call Processor 22 NBX Packet Driver Error Windows NT Only 22 The pcXset Software Won t Initialize 24 PC Standby Mode Causes pcXset Calls ...

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Page 5: ...chnicians and administrators NBX Business Telephone Guide This guide provides an overview of the features in the NBX system as they relate to the NBX Business Telephone Use the NBX NetSet utility to access these documents These guides can also be found on the Resource Pack CD Overview The pcXset PC Telephone is a software application that enables a user s computer to have the same features and fun...

Page 6: ...on which you install the pcXset software must meet the following hardware and software requirements Processor Minimum Pentium 333MHz Recommended 500 MHZ or higher Operating system Windows 98 Windows ME Windows 2000 Server and Professional versions and Windows XP Home and Professional Recommended Operating System is Windows 2000 or Windows XP RAM 32 MB Windows 98 64 MB Windows 2000 Video display 64...

Page 7: ...he pcXset software on the same computer on which NBX ConneXtions is installed To install the pcXset software 1 Insert the NBX Resource Pack CD into the CD ROM drive of the client computer 2 On the NBX Resource Pack dialog box click NBX Applications and then click NBX pcXset to begin the installation wizard 3 Reboot the computer to complete the installation You must reboot the computer to finish in...

Page 8: ...oth the Call Processor and with the computer on which it is installed To configure the pcXset software 1 Select Start 3Com NBX NBX pcXset Configuration Wizard The Configuration Wizard window appears Figure 1 Figure 1 Configuration Wizard Window 2 Use the buttons described in Table 1 to access Windows configuration for your PC setup ...

Page 9: ...fy different regional settings for tones and cadences and Help enable the Use Advanced Settings check box and click Advanced Done Finish the pcXset configuration process The user can now start using the pcXset application and may customize the pcXset display and other settings at any time Table 1 Windows Access Buttons Windows Configuration Type Button Multimedia Control Panel Displays Multimedia ...

Page 10: ... GETTING STARTED WITH PCXSET Customizing pcXset s Display After you launch pcXset you can set the pcXset display 1 Select pcXset Tools Options Display See Figure 2 Figure 2 Options Dialog Box Display Tab ...

Page 11: ...are 11 2 Select from the following display types Windows style This Windows application style appearance Figure 3 is recommended for computers with a video card capable of displaying only 256 colors Figure 3 Windows style Display ...

Page 12: ...unning double click the telephone image to remove the grey background Figure 4 NBSet style Display Prevent Machine from Entering Standby Mode See Figure 2 A call that comes in to the pcXset application when your computer is in standby mode is transferred to voice mail This setting is enabled by default to prevent your computer entering standby mode Substitute for DTMF tones See Figure 2 Check this...

Page 13: ...itution makes the pcXset software sound more like a PC application Configuring Network Settings In the Network tab Figure 5 you can customize or adjust the network settings that you applied in the Configuration Wizard Figure 5 Options Dialog Box Network Tab ...

Page 14: ...dent volume control of dial tone dialing and DTMF tone sounds that is telephone audio tones which are generated when you press digits to dial a telephone number Control Mixer A mixer program controls settings such as the amplification level of the microphone computer volume CD device and wave play The mixer program which is called Volume Control on Windows machines is typically available by an ico...

Page 15: ...t the pcXset application and observe the volume control settings c Exit from the pcXset application and observe that the volume control mixer settings change from the values used by the pcXset application to the Windows default values Share audio hardware Enable this selection for the pcXset software to share the audio hardware recording channel If you do not enable this you must close the pcXset ...

Page 16: ...e experiencing problems with conference calls or internal or external paging Delay and Multiplier The size of the audio buffer pool is a product of Delay and Multiplier Higher multipliers and lower delays generally produce an optimal audio setup Higher overall values may improve audio quality for slower machines at the expense of a small communications delay Lower overall values improve audio resp...

Page 17: ...ears as a tooltip comment when you place the cursor over any of the buttons To edit the label and tooltip of a button 1 Right click any of the Access buttons The Button Properties dialog box appears Figure 7 Figure 7 Button Properties Dialog Box 2 Enter a brief descriptive name in the Button text field If the name is longer than five or six characters it may be truncated on the Access button label...

Page 18: ... and use the pcXset software for the first time It includes error messages problem descriptions and recommended solutions The pcXset log file pcXset log is in the pcXset installation directory Some of the errors described in this section are audio card problems Audio card errors have an error number of 8004xxxxH Note however Press Key To Select 0 through 9 Digits 0 through 9 Star Hash or pound F1 ...

Page 19: ...e echo delay Higher values increase audio quality Change these values in any of these ways Select Configuration Wizard Audio Audio Configuration Select Configuration Wizard Mic Audio Configuration Select Options Advanced These numbers depend on your computer hardware and operating system Experiment with different value combinations to see how low you can adjust the product of the delay and multipl...

Page 20: ...r Message XXXXX Context XXXXX This error has occurred in the Wave Audio object Please contact your technical support representative A similar message may appear in the log file ERROR XXXXXXXX 80041000H This error has occurred in the Wave Audio object Please contact your technical support representative Description You cannot hear pcXset audio with the audio card Solution 1 Select one of these Wind...

Page 21: ...e Analog Line Card ignores the clicks when they echo back to the TLIM You can also use headphones to alleviate this problem Full Duplex Errors Full duplex audio is an audio card s hardware ability to play and record audio at the same time The following related message appears during an audio test or microphone test Error code 80042004H Error Message XXXXX Context XXXXX The likely cause of this err...

Page 22: ...rred in the Winsock subsystem Please check your IP configuration Especially your NCP IP address Description The Winsock call connect used to determine the correct local interface during Auto IP determination received the error This error normally occurs if pcXset has an incorrect IP address for the Call Processor or cannot connect to that Call Processor due to network problems Solution 1 Verify th...

Page 23: ...the driver Windows 2000 Select Network and Dialup Connections icon Local Area Connections General and look for the NBX Packet Protocol Driver entry If the NBX Packet Driver entry is missing click Install to install the driver manually The driver is in the Packet subdirectory of the pcXset application directory If the NBX Packet Driver entry exists you must determine if the driver has been bound to...

Page 24: ...at you have installed 1 Log on to the NetSet utility as an administrator 2 Select Operations Licenses You can purchase additional licenses from your authorized NBX reseller Verify that you have connectivity with the Call Processor Try to ping the Call Processor IP address entered on the IP Info tab of the Configuration Wizard for example 192 168 1 190 If you cannot ping the Call Processor then the...

Page 25: ...ration Error The following message appears during an audio or microphone test or during the pcXset software startup Error code 8007xxxxH Error starting stream Ensure that this computer s multimedia devices are properly installed A similar message may appear in the log file ERROR Error starting NBX pcXset 8007xxxxH Error starting stream Ensure that this computer s multimedia devices are properly in...

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