12
T
ROUBLESHOOTING
G
UIDE
This chapter contains the following:
■
Introduction
■
Potential Problems and Solutions
■
Troubleshooting the Firewall VPN Client
■
Frequently Asked Questions about PPPoE
Introduction
The Firewall has been designed to help you detect and solve possible
problems with its installation and operation in your network. If you
cannot find the solution to the problem in this chapter, please contact
Technical Support (see Appendix A for information about contacting
Technical Support).
First, try the following:
■
Make sure that all equipment is switched on.
■
Switch off the Firewall, wait approximately 5 seconds, and then switch
it back on. Wait for the Power LED to stop flashing (approximately 90
seconds).
CAUTION:
The contents of the log are lost when resetting the Firewall. If
you are trying to diagnose a repeating problem examine the log before
resetting the Firewall.
Potential Problems
and Solutions
The following is a list of problems you may experience with your Firewall
with some suggested solutions.
Power LED Not Lit
Check if the power cord is plugged into a live power socket.
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Summary of Contents for SUPERSTACK 3CR16110-95
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