202
A
PPENDIX
D: T
ECHNICAL
S
UPPORT
3Com FTP Site
Download drivers, patches, software, and MIBs across the Internet from the
3Com public FTP site. This service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into
your FTP client:
■
Hostname:
ftp.3com.com
■
Username:
anonymous
■
Password:
<your Internet e-mail address>
You do not need a user name and password with Web browser software
such as Netscape Navigator and Internet Explorer.
Support from Your
Network Supplier
If you require additional assistance, contact your network supplier. Many
suppliers are authorized 3Com service partners who are qualified to
provide a variety of services, including network planning, installation,
hardware maintenance, application training, and support services.
When you contact your network supplier for assistance, have the
following information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision levels
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following
section on how to contact 3Com.
Support from 3Com
If you are unable to obtain assistance from the 3Com online technical
resources or from your network supplier, 3Com offers technical telephone
support services. To find out more about your support options, call the
3Com technical telephone support phone number at the location nearest
you.
When you contact 3Com for assistance, have the following information
ready:
■
Product model name, part number, and serial number
DUA1611-0AAA02.book Page 202 Thursday, August 2, 2001 4:01 PM
Summary of Contents for SUPERSTACK 3CR16110-95
Page 18: ...18 DUA1611 0AAA02 book Page 18 Thursday August 2 2001 4 01 PM...
Page 50: ...50 DUA1611 0AAA02 book Page 50 Thursday August 2 2001 4 01 PM...
Page 122: ...122 CHAPTER 8 ADVANCED SETTINGS DUA1611 0AAA02 book Page 122 Thursday August 2 2001 4 01 PM...
Page 152: ...152 DUA1611 0AAA02 book Page 152 Thursday August 2 2001 4 01 PM...
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Page 190: ...190 CHAPTER 14 NETWORKING CONCEPTS DUA1611 0AAA02 book Page 190 Thursday August 2 2001 4 01 PM...
Page 192: ...192 DUA1611 0AAA02 book Page 192 Thursday August 2 2001 4 01 PM...
Page 206: ...206 APPENDIX D TECHNICAL SUPPORT DUA1611 0AAA02 book Page 206 Thursday August 2 2001 4 01 PM...
Page 212: ...212 INDEX DUA1611 0AAA02 book Page 212 Thursday August 2 2001 4 01 PM...
Page 214: ...DUA1611 0AAA02 book Page 214 Thursday August 2 2001 4 01 PM...