3Com V7000, Telephone Manual

Page 1: ...A Published August 2004 V7000 Telephone Guide 2101 Basic Telephone 2102 Business Telephone 3101 Basic Telephone 3102 Business Telephone 3105 Attendant Console VCX Complement Attendant Console VCX V700...

Page 2: ...ry file named LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGENDS If you are a United States governmen...

Page 3: ...V7000 BUSINESS TELEPHONE MODEL 2102 VCX Telephone Model 2102 Overview 18 Buttons and Controls 19 Programmable Access Buttons 21 Default Settings 22 Line Status Lights 23 Feature Codes 23 3 VCX V7000...

Page 4: ...9 Complement Attendant Software 49 Managing Calls 52 6 STANDARD FEATURES Answering a Call 56 Answering a Second Call 56 Using the Hands Free Feature 56 Making Calls 57 Making Internal Calls 57 Making...

Page 5: ...e 64 Speed Dialing 65 Call Park 66 Using a Headset 3102 phone only 67 Returning to the Headset After a Long Delay 68 7 ADVANCED FEATURES Accessing the VCX 7000 User Interface 70 VCX 7000 User Interfac...

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Page 7: ...e notes CAUTION The 3Com telephone system operates over the Ethernet local area network LAN not through a traditional telephone connection Your telephone is connected to the 3Com system through an RJ4...

Page 8: ...ta or potential damage to an application system device or network Warning Alerts you to potential personal injury Table 2 Text Conventions Convention Description Screen displays This typeface represen...

Page 9: ...200 IP Call Controller VCXTM Installation and Maintenance Guide VCXTM Administration Guide The following documents are a part of the VCXTM V7300 IP Telephony Applications Suite V7350 Unified Messaging...

Page 10: ...Your name and organization optional Example V7000 Telephone Guide System Release 5 0 Part Number 900 0187 01 Rev AA Page 25...

Page 11: ...el 2101 Overview Buttons and Controls Feature Codes For information about the 2102 Business Telephone see Chapter 2 For information about the 3101 Basic Telephone see Chapter 3 For information about t...

Page 12: ...to duplicate your primary phone see the note below This means if you are away from your primary phone for example in a different office you can program the local phone to use your extension Any calls...

Page 13: ...es you a dial tone 3 Display panel Displays telephone status messages Caller ID information if enabled and the number of messages voice e mail and fax that you have in your mailbox You can also use it...

Page 14: ...Use this button to move the cursor backwards one space and delete the current space You can also use this button to sort displayed items Exit Use this button to exit the currently displayed option 5 S...

Page 15: ...is in the cradle and the speaker is disabled displays the ring volume setting If the speaker is enabled displays the speaker volume setting If the handset is not in the cradle and the speaker is disab...

Page 16: ...our password 440 Enables or disables the Forward Mail feature 444 Enables or disables the Call Park feature 446 Enables or disables the Do Not Disturb feature 460 Displays the Call History menu on the...

Page 17: ...ttons and Controls Programmable Access Buttons Line Status Lights Feature Codes For information about the 2101 Basic Telephone see Chapter 1 For information about the 3101 Basic Telephone see Chapter...

Page 18: ...em to duplicate your primary phone see the note below This means if you are away from your primary phone for example in a different office you can program the local phone to use your extension Any cal...

Page 19: ...tton stays red as long as there are unreviewed messages voice e mail or fax in your mailbox 3 Display Panel Displays telephone status messages Caller ID information if enabled and the number of messag...

Page 20: ...tton to move the cursor backwards one space and delete the current space You can also use this button to sort displayed items Exit Use this button to exit the currently displayed option 6 Telephone ke...

Page 21: ...ker off and resume the conversation pick up the handset 17 Volume control buttons Enables you to adjust the volume of the ringer the speaker and the handset See Controlling the Volume 18 Mute button U...

Page 22: ...one 6 Directory Lists in the Display Panel all the users in your organization and their extensions You can use the Soft Buttons to sort the list and select an entry Selecting an entry automatically di...

Page 23: ...pressing a programmed Access button on the 2102 Business Telephone the features that do not have a programmed Access button have an asterisk Table 5 lists the feature codes on the 2102 Business Telep...

Page 24: ...the PBX IP address 206 Displays gateway IP address 207 Displays subject information if configured 208 Enables or disables the camp on feature not supported in this release 209 Allows you to adjust the...

Page 25: ...disables the Mute function 995 Force registration For administrator use only 996 Performs soft reset For administrator use only 997 Performs hard reset For administrator use only 998 Displays debug i...

Page 26: ...26 CHAPTER 2 VCX V7000 BUSINESS TELEPHONE MODEL 2102...

Page 27: ...Overview Buttons and Controls Programmable Access Buttons Status Lights for System Appearance Buttons For information about the 2101 Basic Telephone see Chapter 1 For information about the 2102 Busin...

Page 28: ...erent office you can program the local phone to use your extension Any calls made to your extension will ring in both locations and you can access your mailbox from either phone It is also possible fo...

Page 29: ...one 1 Soft buttons Use the soft buttons to navigate through Display Panel options A button s function depends on the option selected The buttons are left to right Slct Select Use this button to select...

Page 30: ...be mapped for speed dialing Set Forward Number Enables a call forwarding number This feature is set through the VCX 7000 User Interface see Chapter 7 Advanced Settings Configures network parameters C...

Page 31: ...r phone operation and it does not have a button 11 Telephone key pad 12 Volume down Lowers the volume of the ringer the speaker or the handset See Controlling the Volume 13 Mute button Enables you to...

Page 32: ...rance button 2 The second button controls a line for incoming and outgoing calls system appearance button 3 Feature button Allows you to access features that are not directly assigned to an Access but...

Page 33: ...current mode If the handset is in the cradle and the speaker is disabled displays the ring volume setting If the speaker is enabled displays the speaker volume setting If the handset is not in the cr...

Page 34: ...eature 434 Allows you to enter your password 440 Enables or disables the Forward Mail feature 444 Enables or disables the Call Park feature 446 Enables or disables the Do Not Disturb feature 460 Displ...

Page 35: ...02 Overview Buttons and Controls Programmable Access Buttons Status Lights For information about the 2101 Basic Telephone see Chapter 1 For information about the 2102 Business Telephone see Chapter 2...

Page 36: ...em to duplicate your primary phone see the note below This means if you are away from your primary phone for example in a different office you can program the local phone to use your extension Any cal...

Page 37: ...n to select a displayed item For example you can use this button to automatically dial a previously placed or received call or a missed call Back Use this button to move the cursor backwards one space...

Page 38: ...n Left Right Use the Up and Down buttons to scroll up and down the items in the Display Panel The Left and Right buttons are reserved for future use See Using the Telephone Display Panel 5 Program but...

Page 39: ...are unreviewed messages voice e mail or fax in your mailbox 17 Hands Free button Allows you to answer internal intercom calls without picking up the handset An external call a call from outside your V...

Page 40: ...call 5 Directory Lists in the Display Panel all the users in your organization and their extensions You can use the Soft Buttons to sort the list and select an entry Selecting an entry automatically d...

Page 41: ...r 33 Displays and dials the third speed dial number 34 Display and dials the fourth speed dial number 100 Enables or disables the Hands Free feature 101 Displays OK in the Display Panel Use this funct...

Page 42: ...0 Enables or disables the Call Forward feature 401 Redials the last number 420 Enables or disables the Transfer feature 430 Enables or disables the Conference feature 434 Allows you to enter your pass...

Page 43: ...Status Lights 43 Table 9 Status Lights for System Appearance Buttons If the light is The line is Off Available for use Steady In use Blinking quickly Ringing Blinking slowly On hold...

Page 44: ...44 CHAPTER 4 VCX V7000 BUSINESS TELEPHONE MODEL 3102...

Page 45: ...ndant Console A device that works along with VCX telephones to increase call handling capability In many offices the Attendant Console is used by a receptionist or switchboard operator who is referred...

Page 46: ...sy available In the current release when you assign a phone extension to an Attendant Console button the button assignment does not become effective until either the Attendant Console is rebooted or t...

Page 47: ...ou can print labels for your Attendant Console using the LabelMaker utility which is available through the 3Com web site See Printing Labels 6 Label cover tabs Allow you to unsnap the plastic cover to...

Page 48: ...page in the LabelMaker that has labels for your attendant console 7 Edit the label template by clicking any of the label text boxes to highlight the existing text and then typing new text 8 Press Tab...

Page 49: ...tion is an optional VCX component which requires a license On your personal computer the Complement Attendant Software displays your telephone directory in a series of tabs Each tab sorts the director...

Page 50: ...call See Table 12 The Directory List appears on the bottom of the window and lists phone extensions and users in the system directory See Table 11 The Call List and Command Buttons are separated from...

Page 51: ...n the number of access lines that you have specified in your general settings Find Phone Display Provides the extension number and name of the person selected in the directory Clear Button Cancels pre...

Page 52: ...the way that you want to handle the call For example to transfer a call click Transfer To park a call click Park Table 12 Complement Attendant Software Buttons and Keyboard Shortcuts Button Purpose Ke...

Page 53: ...Complement Attendant Software 53 For additional information on using the Complement Attendant Software see the Help system in the software...

Page 54: ...54 CHAPTER 5 VCX V7000 ATTENDANT CONSOLES MODEL 3105 AND COMPLEMENT ATTENDANT...

Page 55: ...lowing topics Answering a Call Using the Hands Free Feature Making Calls Using the Telephone Display Panel Viewing the Call History Viewing the User Directory Putting a Call on Hold Setting up a Confe...

Page 56: ...o put the current call on hold 2 Press the Access button for the line on which the new call is arriving 3 To return to the original call press the Hold button to put the new call on hold or hang up th...

Page 57: ...rs on the Display Panel number Calling 3 To end the call replace the handset or press the Speaker button or press the Release button Making External Calls To dial an external call 1 Pick up the handse...

Page 58: ...hese parameters will disconnect your phone Viewing the Call History You can use the Call History feature to display your Call Logs These are the logs of the 10 most recent calls to and from your telep...

Page 59: ...l the call automatically press the Slct button To return to the previous menu press the Back button To exit the Call History display press the Exit button Viewing the User Directory You can view a lis...

Page 60: ...y Panel Hold 2 To return to the call press the Hold button again or press the appropriate Access button Music on Hold If configured by the administrator callers on hold hear music while they wait Dial...

Page 61: ...wers the call Announced Conference In an announced conference you announce to the recipient that you are conferencing them into a call The recipient can then decide whether to take the call 1 While on...

Page 62: ...int 1 At any time press the Do Not Disturb Access button on the phone Model 3102 and Model 2102 or press Feature 446 Model 3101 and Model 2101 Your telephone is now in Do Not Disturb mode The display...

Page 63: ...press Transfer or press Feature 420 The system places the call on hold 2 Dial the number to which you want to transfer the call 3 Press the Transfer button again or press Feature 420 then hang up Att...

Page 64: ...the Hold button to put the current call on hold 2 Press the Access button for the incoming call For Model 2101 press the Toggle button 3 To toggle between the two calls put the current call on hold a...

Page 65: ...uch speed dialing is available on the Business phones Models 2102 and 3102 but not on the Basic phones Models 2101 and 3101 You can however enable speed dialing for all VCX phones through the VCX 7000...

Page 66: ...of the person whose number you have stored and the corresponding Speed Dial Access button To use a personal speed dial 1 Pick up the handset or press the Speaker button 2 Press the Access button for...

Page 67: ...ou select a Call Park extension that is already in use the Display Panel shows Park Number Rejected Reenter number Try another Call Park extension 3 To notify another user about the parked call a From...

Page 68: ...e right column of Access buttons Returning to the Headset After a Long Delay Certain brands of headsets enter a power saving mode that prevents the telephone from ringing for one or more calls when bo...

Page 69: ...application and subsequently on the telephone itself are described in more detail Your administrator determines whether the features in this chapter are available for your telephone or for the entire...

Page 70: ...tor Web login username Web login password Web address URL for the VCX 7000 User Interface To log in to the VCX 7000 User Interface 1 In your web browser s address bar enter the VCX 7000 User Interface...

Page 71: ...The left column displays four options Welcome My Extensions Calling Features Log Out Each option except Log Out is associated with a set of tabbed pages shown on the right side of the window When you...

Page 72: ...d name and extension information My Extensions Call History Allows you to view the call history for your phone for example the calling and called parties and call duration Ring Patterns Enables you to...

Page 73: ...rded to another extension After configuring Call Forwarding through the VCX 7000 User Interface see Enable Call Forwarding for additional information Selective Ringing Enables you to set distinctive r...

Page 74: ...line and then enter the speed dial code for the number you want to call for example 11 The system dials the number or Enter the speed dial code for the number you want to call for example 11 The syste...

Page 75: ...d this feature and set up an access code through the VCX 7000 User Interface you can forward unanswered calls by pressing the access code and then entering the number to which you want the calls forwa...

Page 76: ...phones c Press Feature 400 all phones d Enter the Call Forwarding access code that you set up on the VCX 7000 User Interface for the All Calls condition for example 72 all phones 2 Use the keypad to...

Page 77: ...up the handset or press Speaker 2 Enter the access code you set up through the VCX 7000 User Interface 83 is the default If transmission of Caller ID information was enabled it is now disabled If tran...

Page 78: ...e a bridged call in this example extension 1001 a Log in to the VCX 7000 User Interface select the My Extensions option then access the Bridge Mappings tabbed page b Map the bridged extension in this...

Page 79: ...g Out 79 Logging Out To log out of the VCX 7000 User Interface follow these steps 1 From any screen click the Log Out button just above the copyright notice The Login screen appears 2 Close your web b...

Page 80: ...80 CHAPTER 7 ADVANCED FEATURES...

Page 81: ...ness Telephone 40 accessing the VCX User Interface 70 all calls forwarding 75 answering a call 56 B bridging extensions enabling 78 busy line call forwarding 75 C call forwarding all calls 75 busy lin...

Page 82: ...70 changing 72 phone identifying 11 phone settings transferring to another phone 62 programmable access buttons 2102 Business Telephone 21 3101 Basic Telephones 32 3102 Business Telephones 40 R redia...

Page 83: ...V 83 VCX User Interface accessing 70 logging out 79 login screen 70 voice mail transferring a call to 64 volume controlling 64...

Page 84: ...84 INDEX...