Hunt Groups
97
■
Device Timeout
— Specifies how long the VCX call processor rings at
one extension before moving to the next extension if there is no
answer.
■
Total Timeout
— Specifies how long the VCX call processor attempts
to make a connection within the hunt group before directing the call
to the hunt group’s default call coverage point. The administrator can
configure the call coverage point to be:
■
A voice mailbox
■
Another hunt group
■
An individual extension
■
An Auto Attendant number
■
An external phone number
Ask your administrator for information on timeout values and your hunt
group’s default call coverage point.
Table 12
summarizes how the three hunt group types route incoming
calls.
Hunt Group calls routed to a call coverage point always go to the point
configured for the Hunt Group, not to the point configured for (or by) the
Table 12
Hunt Group Behavior
Condition
Linear Hunt Group
Result
Circular Hunt Group
Result
Calling Group
Result
No members
Go to call coverage.
Go to call coverage.
Go to call coverage.
All members logged out
Go to call coverage.
Wait for a member to log
in or until total timeout
reached.
Go to call coverage.
All members busy
Go to call coverage.
Wait for a member to
become available or until
total timeout reached.
Queue the call and wait
for an available member
or until total timeout
reached.
All members available
Route call to first member
in the list.
Route call to the member
following the member to
whom the last call was
routed.
Ring all member phones.
Total timeout reached
Go to call coverage.
Go to call coverage.
Go to call coverage.
