106
C
HAPTER
8: U
SING
THE
VCX U
SER
I
NTERFACE
You can also configure and enable call forwarding through your phone’s
Telephone User Interface (TUI). See
Call Forwarding
.
You can use the VCX User Interface to set:
■
How long (in seconds) your telephone rings before the system
forwards unanswered calls
■
Where you want your call to be forwarded
■
The condition (or conditions) that result in the system forwarding a
call:
■
Ring No Answer
— Redirect incoming calls to another destination
when your phone rings for a configured time period (the default is
20 seconds).
■
Busy Line
—Redirect incoming calls to another destination when
your phone is busy. If you have multiple lines, busy means that all
lines are in use.
■
All Calls
— Redirect incoming calls to another destination
unconditionally. Use this feature when you plan to be away from
your phone for an extended period of time. Also referred to as Call
Forward Universal.
■
Fall Back
— Return forwarded calls to your call coverage point if
the forwarding destination does not answer. When you enable this
Call Forward, Fall Back to Coverage feature, a forwarded call that is
not answered at the forwarding destination falls back to your
extension's coverage. This call coverage point must be either voice
mail or Auto Attendant (the call cannot fall back to another
extension or to no coverage; see
Configuring a Call Coverage
Point
).
For example, a call to extension A gets forwarded to extension B if
extension A is busy. Extension A has also enabled the Fall Back
option. Extension A receives a call that gets forwarded to extension
B. However, extension B is also busy. Instead of sending the call to
extension B's coverage point or call forwarding destination, VCX
returns the call to extension A's voice mail or Auto Attendant.
You can configure the Call Forward, Fall Back to Coverage feature
through the VCX User Interface only. This feature cannot be configured
through the Telephone User Interface.
