Transferring a Call
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Transferring a Call
When you are on a call, the Transfer feature allows you to send the call
from your telephone to any other internal line. For unattended or
attended transfers, if your call permissions allow, you can send the call to
an external line.
If your telephone is part of a bridged extension, see
Call Transfer, Call
Conferencing, and Bridged Line Calls
for additional information.
You can also transfer a call to another subscriber’s voice mail. See
Transferring a Call to Another User’s Voice Mail
.
Unattended Transfer
In an unattended transfer, you transfer the call without notifying the
recipient. You can either use the
Transfer
button or the transfer feature
code:
1
While on a call, press
Transfer
. The call is placed on hold, you hear a dial
tone, and the system prompts you enter a destination number.
2
Dial the number to which you want to transfer the call.
3
Hang up.
The call is disconnected as soon as the transfer starts, which frees up your
line. If the transfer cannot be completed:
■
The call is forwarded to the called party’s call coverage point (by
default, voice mail; see
Configuring a Call Coverage Point
).
■
If the called party’s default call coverage point is No Coverage, the
call is returned to (rings back at) your extension. If you are
unavailable, the call is forwarded to your call coverage point.
Attended Transfer
In an attended transfer, you announce the call to the recipient. You can
either use the
Transfer
button or the transfer feature code.
To announce a transfer:
1
While on a call, press
Transfer
. The call is placed on hold, you hear a dial
tone, and the system prompts you enter a destination number.
2
Dial the extension number to which you want to transfer the call.
The VCX call processor dials the call.
3
When the recipient answers, announce the call. Note that, at this point
you cannot return to the original caller.
