3Com VCX V7000, Installation And Maintenance Manual

Page 1: ...http www 3com com Part Number 900 0203 01 AB Published September 2004 VCX Installation and Maintenance Guide VCX V7000 IP Telephony Solution System Release 5 0...

Page 2: ...whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with guide Unless...

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Page 11: ...aging Configuration 22 Network Diagrams 22 Single Server Pair 22 Two Server Pairs one subnetwork 23 Two Server Pairs two subnetworks 23 Gathering Site Information 24 Using DNS 24 One Server Pair 25 Tw...

Page 12: ...ion Script Secondary VCX Server 66 Sample Network and Initial Configuration Script Primary UMS Server 74 Sample UMS Installation Script Primary UMS Server 77 Sample Network and Initial Configuration S...

Page 13: ...l Processor 114 Stopping the Call Processor 115 Using VCX Linux Commands 115 Using EMS 115 Restarting the Call Processor 115 Using VCX Linux Commands 115 Using EMS 115 Obtaining Authentication Server...

Page 14: ...of the Alternate Server 124 Voice VLAN Configuration 124 Fail Over Call Route Point Configuration 125 Completing the Configuration 126 Activating Option 184 127 Manually Configuring a Telephone 128 B...

Page 15: ...for equipment installers who have a thorough understanding of telecommunications VoIP technology Linux operating systems Oracle databases networks and system administrator privileges Release notes are...

Page 16: ...e The following documents are a part of the VCX V7300 IP Telephony Applications Suite V7350 Unified Messaging Suite Product Overview V7350 Unified Messaging Suite Installation Guide V7300 Unified Comm...

Page 17: ...mentation and Help systems to VOICE_TECHCOMM_COMMENTS 3com com Please include the following information with your comments Document title Document part number found on the front page Page number Your...

Page 18: ...18 ABOUT THIS GUIDE...

Page 19: ...s BHCA Non voicemail accesses during busy times Voicemail accesses during busy times All hardware servers run the VCX Linux operating system Definitions of these hardware servers are contained in the...

Page 20: ...nt servers runs this software with database replication and mirroring V7300 only between the servers VCX Linux Operating System V7210 Call Processor Telephone Downloader V7220 Accounting Suite V7300 I...

Page 21: ...s A very large office supports 5 000 telephone users 12 000 non voicemail BHCA 240 simultaneous voicemail accesses at busy times Each server in one redundant pair runs this software with database repl...

Page 22: ...h server in the mirrored pair of servers runs this software VCX Linux Operating System V7300 IP Telephony Applications Suite Network Diagrams This section describes possible network connections for a...

Page 23: ...econdary VCX servers Two Server Pairs two subnetworks If you are running the UMS software on a separate pair of servers and you plan to connect the UMS servers to two subnetworks for additional reliab...

Page 24: ...using IP addresses These addresses must be dedicated static and must be compatible with your network design A VCX system is composed of one pair or two pairs of servers The next sections describe the...

Page 25: ...vers You must know the IP address of the network gateway for that network segment Two Server Pairs If your VCX system has two server pairs one pair is dedicated to UMS The other pair contains all othe...

Page 26: ...mple Network and Initial Configuration Script Primary Server or Sample Network and Initial Configuration Script Secondary Server in See Network Diagrams in Chapter 1 Configure VCX Network Connections...

Page 27: ...o Call Processor servers Install Language Prompts Install Devices Install Enterprise Management Suite EMS A See Chapter 4 Installing Language Prompts See Chapter 5 Installing Devices See Chapter 6 Ins...

Page 28: ...nfiguration Script Secondary VCX Server in Chapter 3 See Modifying the Hosts File Primary VCX Server or Modifying the Hosts File Secondary VCX Server in Chapter 3 A Install Language Prompts Install De...

Page 29: ...r Sample Network and Initial Configuration Script Secondary UMS See Network Diagrams in Chapter 1 Configure VCX Network Connections Answer Network Script Questions Answer UMS Script Questions See Samp...

Page 30: ...30 CHAPTER 1 PRE INSTALLATION...

Page 31: ...o either accept all of the answers that you have entered in that section or to go back through the scripts and change one or more of your answers Verify that all the procedures outlined in Chapter 1 P...

Page 32: ...the authentication server and directory server Call Processor server Some of the Call Processor server functions include authenticating incoming calls using trusted end points or challenges generating...

Page 33: ...IP Address eth1 10 20 30 43 static Secondary VCX Server Host Name vcx02 Subnetwork Mask 255 255 255 0 Gateway IP Address 10 20 30 254 Primary DNS Server IP Address 10 25 10 31 Secondary DNS Server IP...

Page 34: ...Default Gateway Address 10 20 30 254 10 20 30 254 Configuring IP Interface eth1 Enter IP Address 192 168 1 100 10 20 30 41 Enter Network Subnet Mask 255 255 255 0 255 255 255 0 Enter Default Gateway...

Page 35: ...6 Peru 3 Netherlands Antilles 20 French Guiana 37 St Pierre Miquelon 4 Argentina 21 Greenland 38 Puerto Rico 5 Aruba 22 Guadeloupe 39 Paraguay 6 Barbados 23 Guatemala 40 Suriname 7 Bolivia 24 Guyana 4...

Page 36: ...Indiana Switzerland County 12 Eastern Standard Time Indiana most locations 13 Eastern Time 14 Eastern Time Kentucky Louisville area 15 Eastern Time Kentucky Wayne County 16 Eastern Time Michigan most...

Page 37: ...0 Database Name cwbes Oracle SYS Password besgroup Do you want to continue with the above settings n y y Enter y to accept the configuration parameters that you have entered for the Accounting Server...

Page 38: ...ing 3Com VCX Directory Server Using ORACLE_HOME opt ora9 product 9 2 Update not required for cwbes Instance Global Database Name 3Com Directory Server Start Configuring Enter Local IP Address 10 20 30...

Page 39: ...X Call Processor Press the Enter or Return key to accept the IP address of the primary VCX Call Processor TCP UDP Port on which the VCX 7300 will receive SIP messages 5060 5060 The VCX Call Processor...

Page 40: ...System support SMDI Y N N If the VCX system supports message waiting notification over serial lines press the Enter or Return key to accept the suggested answer Otherwise enter y Should the system use...

Page 41: ...enter the IP Address of the secondary Authentication Server 10 20 30 42 Would you like to configure any Directory Server y n y Please enter the IP Address of the primary Directory Server 10 20 30 40 W...

Page 42: ...xiting y n n Finished the 3Com Call Processor configuration Please choose from the following network interfaces to configure your SIP downloader eth0 eth1 enter interface name eth1 Is the IP Address f...

Page 43: ...ain when you reboot Configure networking now yes Press the Enter or Return key to accept yes as the suggested answer Configuring Hostname Enter system hostname localhost vcx02 Configuring IP Interface...

Page 44: ...swer Please select a country from the following list 1 Antigua Barbuda 18 Ecuador 35 Panama 2 Anguilla 19 Grenada 36 Peru 3 Netherlands Antilles 20 French Guiana 37 St Pierre Miquelon 4 Argentina 21 G...

Page 45: ...County 12 Eastern Standard Time Indiana most locations 13 Eastern Time 14 Eastern Time Kentucky Louisville area 15 Eastern Time Kentucky Wayne County 16 Eastern Time Michigan most locations 17 Hawaii...

Page 46: ...Address 10 20 30 42 Database Name cwbes Oracle SYS Password besgroup Do you want to continue with the above settings n y y Enter y to accept the configuration parameters that you have entered for the...

Page 47: ...irectory Server Using ORACLE_HOME opt ora9 product 9 2 Update not required for cwbes Instance Global Database Name 3Com Directory Server Start Configuring Enter Local IP Address 10 20 30 42 Will you S...

Page 48: ...essor Press the Enter or Return key to accept the IP address of the primary VCX Call Processor TCP UDP Port on which the VCX 7300 will receive SIP messages 5060 5060 Press the Enter or Return key to a...

Page 49: ...suggested answer Otherwise enter y Should the system use the European date order Y N N To use the US date order press the Enter or Return key to accept the suggested answer Enter the Customer name cus...

Page 50: ...enter the IP Address of the primary Directory Server 10 20 30 42 Would you like to add a secondary Directory Server y n y Please enter the IP Address of the secondary Directory Server 10 20 30 40 Woul...

Page 51: ...g Database Replication Between VCX Servers To enable database replication between the primary and secondary VCX servers configure both servers to the point where all script questions have been answere...

Page 52: ...rs on the primary VCX server 5 On the secondary VCX server log in as root and enter these commands opt 3com VCX bin modfw p oracle allow 10 20 30 40 opt 3com VCX bin modfw p oracle allow 10 20 30 41 T...

Page 53: ...tallation Scripts 53 7 Start the auth dir and tomcat applications using these commands cd opt 3com VCX auth bin auth start cd opt 3com VCX dir bin dir start su tomcat cd CATALINA_HOME bin startup sh e...

Page 54: ...54 CHAPTER 2 INSTALLATION SCRIPTS FOR A SINGLE PAIR OF SERVERS...

Page 55: ...ou can go back and make changes Make sure all the procedures outlined in the Chapter 1 Pre Installation have been completed before continuing with this chapter This chapter contains information on the...

Page 56: ...e authentication server and directory server Call Processor server Some of the Call Processor server functions include authenticating incoming calls using trusted end points or challenges generating C...

Page 57: ...ess Secondary VCX Server IP Address eth0 10 20 30 42 static Secondary VCX Server IP Address eth1 10 20 30 43 static Secondary VCX Server Host Name vcx02 Primary UMS Server IP Address eth0 10 20 30 44...

Page 58: ...ing IP Interface eth0 Enter IP Address 192 168 1 100 10 20 30 40 Enter Network Subnet Mask 255 255 255 0 255 255 255 0 Enter Default Gateway Address 10 20 30 254 10 20 30 254 Configuring IP Interface...

Page 59: ...36 Peru 3 Netherlands Antilles 20 French Guiana 37 St Pierre Miquelon 4 Argentina 21 Greenland 38 Puerto Rico 5 Aruba 22 Guadeloupe 39 Paraguay 6 Barbados 23 Guatemala 40 Suriname 7 Bolivia 24 Guyana...

Page 60: ...Eastern Standard Time Indiana Starke County 11 Eastern Standard Time Indiana Switzerland County 12 Eastern Standard Time Indiana most locations 13 Eastern Time 14 Eastern Time Kentucky Louisville are...

Page 61: ...Enter to accept the suggested IP address or enter another address to make a change Using 3Com Accounting Server Local IP Address 10 20 30 40 Database Name cwbes Oracle SYS Password besgroup Do you wan...

Page 62: ...r the Billing Server or n to change any entry you made Several lines of text appear before the Directory Server prompt Installing 3Com VCX Directory Server Using ORACLE_HOME opt ora9 product 9 2 Updat...

Page 63: ...igure any Authentication Server y n y Please enter the IP Address of the primary Authentication Server Enter the IP address associated with eth0 on the Primary VCX non UMS server 10 20 30 40 Would you...

Page 64: ...usted end point IP addresses refer to Appendix C Specifying a Range of Trusted End Points In the examples in this chapter trusted end points are specified by entering individual IP addresses n Please...

Page 65: ...To set up database replication between the primary and secondary VCX servers first configure the secondary VCX server as described in the next section Then follow the instructions in Enabling Database...

Page 66: ...uring IP Interface eth0 Enter IP Address 192 168 1 100 10 20 30 42 Enter Network Subnet Mask 255 255 255 0 255 255 255 0 Enter Default Gateway Address 192 168 1 254 10 20 30 254 Configuring IP Interfa...

Page 67: ...a 36 Peru 3 Netherlands Antilles 20 French Guiana 37 St Pierre Miquelon 4 Argentina 21 Greenland 38 Puerto Rico 5 Aruba 22 Guadeloupe 39 Paraguay 6 Barbados 23 Guatemala 40 Suriname 7 Bolivia 24 Guyan...

Page 68: ...Eastern Standard Time Indiana Starke County 11 Eastern Standard Time Indiana Switzerland County 12 Eastern Standard Time Indiana most locations 13 Eastern Time 14 Eastern Time Kentucky Louisville are...

Page 69: ...se Name cwbes Oracle SYS Password besgroup Do you want to continue with the above settings n y y Enter y to accept the configuration parameters that you have entered for the Accounting Server or n to...

Page 70: ...not required for cwbes Instance Global Database Name 3Com Directory Server Start Configuring Enter Local IP Address 10 20 30 42 Press Enter to accept the suggested IP address or enter another address...

Page 71: ...Directory Server 10 20 30 42 Would you like to add a secondary Directory Server y n y Please enter the IP Address of the secondary Directory Server 10 20 30 40 Would you like to configure any Accounti...

Page 72: ...on the secondary VCX server to add an alias for the UMS server 1 Use the nano or vi editor to open the file 2 Remove umshost from the line that contains it 3 Add this line 10 20 30 44 umshost 4 Save t...

Page 73: ...er these commands opt 3com VCX bin modfw p oracle allow 10 20 30 40 opt 3com VCX bin modfw p oracle allow 10 20 30 41 The IP addresses for these commands are the addresses of the eth0 and eth1 Etherne...

Page 74: ...nfiguring IP Interface eth0 Enter IP Address 192 168 1 100 10 20 30 44 Enter Network Subnet Mask 255 255 255 0 255 255 255 0 Enter Default Gateway Address 192 168 1 254 10 20 30 254 Configuring IP Int...

Page 75: ...36 Peru 3 Netherlands Antilles 20 French Guiana 37 St Pierre Miquelon 4 Argentina 21 Greenland 38 Puerto Rico 5 Aruba 22 Guadeloupe 39 Paraguay 6 Barbados 23 Guatemala 40 Suriname 7 Bolivia 24 Guyana...

Page 76: ...na Switzerland County 12 Eastern Standard Time Indiana most locations 13 Eastern Time 14 Eastern Time Kentucky Louisville area 15 Eastern Time Kentucky Wayne County 16 Eastern Time Michigan most locat...

Page 77: ...X Tomcat Server Type of VCX 7300 Installation S Standalone C Client V Server S S Press the Enter or Return key to accept S as the suggested answer Number of voip ports 144 Press the Enter or Return ke...

Page 78: ...he Second Network Card to be used by UMS press ENTER if only one eth0 To answer this question enter the name of the second card eth0 Name of the Remote Intelligent Mirrored System vcxums02 IP Address...

Page 79: ...ropriate for the secondary server are provided in bold type along with explanations of those answers Explanations are in italics Network Configuration Script Secondary UMS Server Configure networking...

Page 80: ...tica 4 Arctic Ocean 5 Asia 6 Atlantic Ocean 7 Australia 8 Europe 9 Indian Ocean 10 Pacific Ocean Enter continent 2 Press the Enter or Return key to accept 2 as the suggested answer Please select a cou...

Page 81: ...Eastern Standard Time Indiana Starke County 11 Eastern Standard Time Indiana Switzerland County 12 Eastern Standard Time Indiana most locations 13 Eastern Time 14 Eastern Time Kentucky Louisville are...

Page 82: ...he SIP DDD 10 20 30 41 The SIP Default Dialing Domain software runs on the same server as the VCX Call Processor Press the Enter or Return key to accept the IP address of the secondary VCX Call Proces...

Page 83: ...ddresses are the same static addresses that you entered when configuring the primary UMS server IP Address for active 10 20 30 48 IP Address for standby 10 20 30 49 Is this host the primary or the sec...

Page 84: ...ewall After you have finished the UMS installation script configure the VCX firewall to pass UMS packets from the other three servers using these commands modfw p ums allow 10 20 30 40 modfw p ums all...

Page 85: ...Enter these commands cd opt 3com VCX UMS app app dir add_language 3 Answer the questions to install the prompts that you want 4 Stop and restart UMS by entering these commands cd vcx scripts init d S9...

Page 86: ...prompts and is compatible with a G711 codec is UMS UK EN G711u SPEAK 1 1 i386 rpm This file name is used in the remaining steps of this procedure Select the file name that applies to the language and...

Page 87: ...u want The version numbers within the file 1 1 in this example will change over time 4 Enter these commands cd opt installtemp vcx install UMS UK EN G711u SPEAK 1 1 i386 rpm 5 Follow the instructions...

Page 88: ...88 CHAPTER 4 INSTALLING LANGUAGE PROMPTS...

Page 89: ...sic Telephone 3Com 3102 Business Telephone 3Com 2102 Business Telephone Software Emulators 3Com Complement Attendant Software CAS 3Com Call Detail Reporting Attendant Consoles 3105 Attendant Console G...

Page 90: ...nformation Telephone Installation To install a 3Com Basic Telephone or a 3Com Business Telephone use the Local User Interface LUI on the telephone The LUI allows you to enter configuration information...

Page 91: ...data cable to the telephone 13 Disconnect and reconnect the telephone power cord The telephone Obtains an IP address from a DHCP in your network Contacts the primary Call Processor server and begins...

Page 92: ...ate for the subnetwork to which the telephone is connected 8 Press to save the new setting 9 Press 4 Set GatwyIP 10 Enter the IP address of the gateway for this subnetwork 11 Press to save the new set...

Page 93: ...cord into the power connector on the telephone 3 Press the Msg message button located below the up and down arrow buttons 4 Press 5 Set NCP IP 5 Enter the IP address of the primary VCX Call Processor...

Page 94: ...ices you must manually configure the IP address of the 3Com 2101 Basic Telephone 1 Configure the telephone as described in Configuring the 3Com 2101 Telephone with a DHCP Server earlier in this sectio...

Page 95: ...e IP addresses through a DHCP server you must manually configure the IP address of the telephone Configuring the 3102 Telephone with a DHCP Server To configure the 3Com 3102 Business Telephone CAUTION...

Page 96: ...To assign a telephone extension to a user you must configure the telephone extension number and user ID using the VCX Administrator User Interface For information about how to perform these tasks refe...

Page 97: ...ension number followed by A numeric password followed by 3Com 2102 Business Telephone The easiest way to install any 3Com telephone assumes that the telephone obtains an IP address from a DHCP server...

Page 98: ...ower cord The telephone Obtains an IP address from a DHCP in your network Contacts the primary Call Processor server and begins to download the appropriate software During the downloading process seve...

Page 99: ...r the subnetwork to which the telephone is connected 8 Press to save the new setting 9 Press 4 Set GatwyIP 10 Enter the IP address of the gateway for this subnetwork 11 Press to save the new setting 1...

Page 100: ...on a PC that is running Windows 98 Windows 2000 or Windows XP software To install the Call Detail Reporting software on a PC 1 Download the appropriate file from the 3Com Partner Access web site and...

Page 101: ...m power adapter to an AC power outlet 5 Connect the other end of the power adapter cable to the power connector on the underside of the 3105 Attendant Console 6 Use a terminal emulation program such a...

Page 102: ...has been discovered by the VCX system Perform the remaining configuration of the Attendant Console Associate the Attendant Console with a particular phone For instructions on how to perform these task...

Page 103: ...onnect to the gateway After you have connected use the browser interface to configure the IP settings of the gateway to conform to your network and connect the gateway to the VCX Call Processor For ea...

Page 104: ...ROGRAM button 2 Press 6 VCX Cnfig Menu 3 Press 2 Set VLAN Confg 4 Press 1 Enable VLANs 5 Enter the ID number of the VLAN on which you want the telephone to operate 6 Press Complement Attendant Softwar...

Page 105: ...rside of the 3105 Attendant Console 4 Connect a 3Com power adapter to an AC power outlet 5 Connect the other end of the power adapter cable to the power connector on the underside of the 3105 Attendan...

Page 106: ...106 CHAPTER 5 INSTALLING DEVICES...

Page 107: ...rise Management Suite EMS is used to do advanced configuration of the Call Processor server It also provides some configuration of the authentication and directory server Use the VCX V7230 Enterprise...

Page 108: ...108 CHAPTER 6 INSTALLING THE ENTERPRISE MANAGEMENT SUITE...

Page 109: ...ocess Operation Common Agent Starting the Common Agent Stopping the Common Agent Restarting the Common Agent Call Processor Obtaining Call Processor Status Starting the Call Processor Stopping the Cal...

Page 110: ...oader Starting the SIP Phone Downloader Stopping the SIP Phone Downloader Restarting the SIP Phone Downloader Accounting Server Obtaining Accounting Server Status Starting the Accounting Server Stoppi...

Page 111: ...t or stop one of these processes Starting the Common Agent EMS connects to the accounting server authentication server directory server the billing support server or the Call Processor server using th...

Page 112: ...3com VCX commagent vcx scripts init d S99commagent stop Using EMS Use EMS to stop the common agent immediately or gracefully Stopping the Common Agent Immediately To stop the common agent immediately...

Page 113: ...des 2 Enter these commands cd opt 3com VCX commagent vcx scripts init d S99commagent start The S99commagent script does not accept restart as a valid argument Using EMS To restart the common agent usi...

Page 114: ...e Call Processor server application and restarts it if the application stops Once the Call Processor is started it is automatically restarted by the process monitor if there is a failure and it is aut...

Page 115: ...appears and displays the progress of the command When the command has been completed the Working icon changes to a Finished icon Restarting the Call Processor Restart the Call Processor from VCX Linu...

Page 116: ...status Starting the Authentication Server To start the authentication server 1 Log in as root or cworks to the server on which the authentication server software resides 2 Enter these commands cd opt...

Page 117: ...as cworks or root to the server on which the directory server software resides 2 Enter these commands cd opt 3com VCX dir scripts init d S99dir status Starting the Directory Server To start the direct...

Page 118: ...ter these commands cd opt 3com VCX devdnldsvr vcx scripts init d S99devdnldsvr start Stopping the SIP Phone Downloader To stop the SIP phone downloader application 1 Log in as root or vcx to the serve...

Page 119: ...server on which the accounting server software resides 2 Enter these commands cd opt 3com VCX acct scripts init d S99acct start Stopping the Accounting Server To stop the accounting server 1 Log in as...

Page 120: ...rver on which the UMS server software resides 2 Enter these commands cd opt 3com VCX UMS vcx scripts init d S95ums start Stopping the UMS Server To stop the UMS server 1 Log in as app on the server on...

Page 121: ...Address Specifies a second location from which a telephone can receive its download Typically this is the IP address of the other VCX NCP in a dual server configuration Voice VLAN Configuration If you...

Page 122: ...be the NCP IP Address for backward compatibility If you configure multiple suboptions 3Com recommends that you configure them in order of suboption number You can omit one or more suboptions from the...

Page 123: ...alue enter each element of the new value a Click in the New value text box b Type the individual element value c Click Add Configuring the IP Address of the Primary Server Suboption 1 of option 184 de...

Page 124: ...e Current values list above previously added values 234 The second octet in the IP address 1 The third octet in the IP address 254 The fourth octet in the IP address Table 3 Configuring the IP Address...

Page 125: ...order Table 5 Configuring the VLAN ID What You Type Description 3 Enter 3 as the third suboption code for option 184 4 The length of the argument that applies to this suboption For option 184 suboptio...

Page 126: ...Limit 254 characters The format in which you enter the digits of the dial string is 0 through 9 Enter 00 through 09 Wildcard Enter 0xAA which is the hexadecimal value for the asterisk character Note T...

Page 127: ...tion Name column The Vendor column contains the word Standard The values of the individual elements that you entered appear in the Value column The values appear in hexadecimal format although you ent...

Page 128: ...2000 DHCP SERVER Manually Configuring a Telephone All of the Option 184 parameters can be manually configured on any 3Com telephone by using the Local User Interface LUI For more information on confi...

Page 129: ...r was configured as the Master Definition Server also known as the primary server when both servers were running During the disk replacement procedure some commands must be entered on the correct serv...

Page 130: ...figuration Script Secondary Server in Chapter 2 3 Answer the questions that are posed by the UMS installation scripts to configure the various components For detailed instructions see Sample UMS Insta...

Page 131: ...up files from the running server to the down server See the VCX System Administration Guide for instructions 5 Restore the database on the down server See the VCX System Administration Guide for instr...

Page 132: ...ion 1 Log in as cworks 2 Enter these commands cd opt 3com VCX auth bin checkReplication The script asks for the IP addresses of the two servers and then checks the replication state of the authenticat...

Page 133: ...service person isolates the down server from the network to avoid the possibility of telephones trying to access it before it is ready The service person replaces the disk drive and reboots the syste...

Page 134: ...ocesses associated with processing phone calls are shut down 1 On the down server log in as root 2 Enter these commands cd etc rc d rc6 d K01vcx stop Stop all VCX Processes On the running server log i...

Page 135: ...tate of the authentication databases on them After the check database replication begins Check for Oracle Database Replication to Complete To check the database replication 1 Log in as cworks 2 Enter...

Page 136: ...have no keyboard or monitor The service person isolates the down server from the network to avoid the possibility of telephones trying to access it before it is ready The service person replaces the...

Page 137: ...gateways are offline and callers hear a busy tone At a planned time the running server is taken offline all processes associated with processing phone calls are shut down 1 On the down server log in a...

Page 138: ...oth Servers On the running server restart all VCX processes 1 Log in as root 2 Enter these commands cd etc rc d rc6 d S99vcx start On the down server restart all VCX processes 1 Log in as root 2 Enter...

Page 139: ...4 IP addresses By choosing other netmask values you can configure ranges that contain 62 126 and 254 IP addresses Configuring 30 Trusted Endpoints If your VCX system has four servers or a large number...

Page 140: ...s you for the first IP address in the range select a value from the first column in Table 8 When the script prompts you for the netmask enter 255 255 255 240 Table 8 Configuring 14 IP Addresses Net Ma...

Page 141: ...1 installing 93 Basic Telephone 3101 installing 90 Business Telephone 2102 installing 97 Business Telephone 3102 installing 95 C call processing restarting on down server 135 restarting on running ser...

Page 142: ...Telephone 95 3105 Attendant Console 100 Complement Attendant Software 99 devices 89 90 one server pair 31 telephones 90 two server pairs 55 V7111 Analog Gateway 102 V7122 Digital Gateway 103 voice pr...

Page 143: ...unting server 119 authentication server 116 Call Processor 115 common agent 112 directory server 117 SIP phone downloader 118 UMS server 120 subnetwork mask 25 system components one server pair 32 ove...

Page 144: ...144 INDEX...