Silent Monitor and Barge In
73
you are monitoring a call, press
Feature
+
428
. To return to silent
monitor mode, press
Feature
+
425
.
To terminate participation in a barged in call, hang up. This has no effect
on agent-customer communication (the agent-customer session remains
active).
Blocking Call
Monitoring
An agent can prevent a supervisor from monitoring an outgoing call. This
allows the agent to make private call. Monitor blocking can be enabled
for one call at a time. That is, an agent cannot enable the monitor
blocking feature for all subsequent calls. Furthermore, this feature works
for outgoing calls only; the agent cannot block monitoring for an
incoming call.
Note the following blocking considerations for call monitoring
■
Blocking can be invoked before dialing a call or during a call.
■
The monitor blocking feature can be mapped to a button.
■
After invoking monitor blocking for a call, monitoring is blocked for
the duration of that call. If the call is disconnected (during transfer or a
call park, for example), blocking is disabled and the call can be
monitored. If the call is reconnected (for a park timeout, for example),
blocking is disabled and the call can be monitored.
■
Blocking is effective only for calls that can be monitored. For example,
invoking monitor blocking for a conference call has no effect on the
call because conference calls cannot be monitored.
To block call monitoring on an agent extension to make a private call:
1
Pick up the handset.
2
Press
Feature
+
429
.
The Display Panel shows the following prompt:
Enter the phone number:
Press # to complete!
3
Enter the extension of the private call and press
#
.
Alternatively you can combine steps 2 and 3 by using the following single
command after picking up the handset:
*429*<extension>
Summary of Contents for VCX V7000
Page 24: ...24 CHAPTER 2 VCX V7000 MANAGER S TELEPHONE MODEL 3103...
Page 42: ...42 CHAPTER 3 BASIC TELEPHONE OPERATION...
Page 50: ...50 CHAPTER 4 FEATURE CODES...
Page 82: ...82 CHAPTER 5 STANDARD FEATURES...
Page 114: ...114 APPENDIX A TELEPHONE INSTALLATION AND MAINTENANCE...
Page 118: ......
