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3Com
®
VCX V7111 VoIP Gateway User Guide
See the Debug Level parameter GwDebugLevel
(described in
Table 23
) to determine the
Syslog logging level.
To activate the Message Log:
1
In the
General Parameters
screen under
Advanced Parameters
submenu (accessed
from the
Protocol Management
menu), set the parameter Debug Level to 5. This
parameter determines the Syslog logging level, in the range 0 to 5, where 5 is the
highest level.
2
Open the Message Log screen (
Status & Diagnostic
s
menu >
Message Log
); the
Message Log screen is displayed and the Log is activated.
Figure 79
Message Log Screen
3
Select the messages, copy them and paste them into a text editor such as Notepad.
Send this
txt
file to our Technical Support for diagnosis and troubleshooting.
4
To clear the screen of messages, click on the submenu
Message Log
; the screen is
cleared and new messages begin appearing.
Do not keep the Message Log screen minimized for a prolonged period as a
prolonged session may cause the V7111 to overload. As long as the screen is open
(even if minimized), a session is in progress and messages are sent. Closing the
screen (and accessing another) stops the messages and terminates the session.
Device Information
The Device Information screen displays specific hardware and software product information.
This information can help you to expedite any troubleshooting process. Capture the screen
and email it to our Technical Support personnel to ensure quick diagnosis and effective
corrective action. From this screen you can also view and remove any loaded files used by
the V7111 (stored in the RAM).
To access the System Information screen:
Open the Device Information screen (
Status & Diagnostics
menu >
Device Information
);
the Device Information screen is displayed.
Summary of Contents for VCX V7111
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