45
Troubleshooting
3M™ Digital WallDisplay
© 3M 2003. All Rights Reserved.
Problem
Applet does not load.
While using iVISTA,
the applet does not
load.
Unable to see shared
meeting names in the
Join Meeting dialog
box.
eBeam
Software
Software
Software
Try the following:
Microsoft
®
Internet Explorer
®
• In Internet Explorer, go to Tools > Internet Options.
Click the Security tab, and then click Restricted Sites.
Click the Custom Level button, and then scroll down
the list to Microsoft VM. Make sure that Disable Java
is not selected. Attempt to open the applet again.
• In Internet Explorer, go to Tools > Internet Options,
and click the Delete Files button. Attempt to open the
applet.
Netscape
®
• In Netscape, go to File (or Edit) > Preferences. Click
the Advanced option, and make sure that Enable Java
is checked.
• In Netscape, go to File (or Edit) > Preferences. Click
the Advanced option, and then click Cache Click both
the Clear Memory Cache and Clear Disk Cache
buttons. Attempt to reopen the applet.
iVISTA and eBeam Software’s Meeting application both use
port 80 as the default connection port. Try hosting the eBeam
meeting over port 81 or some other port value. Try:
• From the Share Meeting dialog box (see
Hosting/Sharing a Meeting), select Use my PC to
host this meeting, then type 81 in the Port text box.
• Participants attempting to log in to the meeting should
type http://meeting_name:81, where meeting_name is
the name entered in the Meeting Name text box, and 81
is the port value you have entered.
• When the meeting host shares the meeting through the
Share Meeting dialog box (see Hosting/Sharing a
Meeting), they can select whether to publish the meet-
ing name. If the meeting name is published, it will show
up in the Join Meeting dialog box. If the meeting name
is not published, then other meeting participants must
manually type the meeting name into the Meeting Name
text box.
• To publish the meeting name, make sure that the meet
ing host checked the Publish Meeting Name check box
in the Share Meeting dialog box.
• Does your intranet have a proxy server/firewall? Most
intranets do. If you have not done so, enable your proxy
server. See Proxy Server Setup.
EFI Meeting Applet
