3M AT9000 MK2, User Manual

Page 1: ... your exclusive remedy shall be at 3M s option to replace or repair the 3M Product or refund the purchase price of the 3M Product IN NO EVENT WILL 3M BE LIABLE FOR ANY INDIRECT INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS IN ANY WAY RELATED TO THE PRODUCTS REGARDLESS OF THE LEGAL THEORY ASSERTED 3M 2013 All rights reserved 3M Confirm and Scotch Brite are...

Page 2: ...canner EMC 2004 108 EC RFID Option RE TTE 1999 5 EC PSU EMC 2004 108 EC LVD 2006 95 EC FCC Canada Radio Frequency Rules and Regulations This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide a reasonable protection against harmful interference when the equipment is operated in a comme...

Page 3: ...se A respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada Canadian ID 458A SSDPV40 Disposal European Directive 2002 96 EC Do not dispose of this equipment in domestic or general waste These devices can be recycled and should be disposed of in accordance with your local and national regulations For UK customers who have equipment supplied after August 2005 please contact ...

Page 4: ...age Indicates a situation which if not avoided could result in equipment damage Note Provides additional important information To reduce the risk associated with hazardous voltage which if not avoided could result in death or serious injury Do not use the reader with any AC power supply other than the provided 3M AC power supply Do not use AC power supply and or power cord if damaged Do not open t...

Page 5: ...e color anti glare technologies 10 Reader components 11 2 Installing the Reader 13 Installation overview 13 Unpack the reader 14 Install the software 15 Connect the reader cables 18 Power on the reader 19 Test the reader installation 19 3 Reading Documents 21 4 Maintenance 23 Powering the reader on off 23 Cleaning the reader 23 Removing the document hood 24 Replacing the document glass 25 Adjustin...

Page 6: ...ocuments and formats The AT9000 MK2 Full Page Reader readers a wide range of documents and formats Supported documents include passports visas and all other ICAO standard travel documents as well as many non ICAO variations Integrated ePassport support so operator can read the OCR and smartcard chip in one operation All data groups hashings validations basic access control BAC passive active authe...

Page 7: ...ports single handed operation Semi enclosed removable hood holds document in place during reading Document hood may be removed if desired The reader is capable of hoodless operation in most brightly lit indoor environments Simple intuitive and quick operation that accepts documents in any orientation Small footprint no moving parts robust construction Provides two USB2 0 ports for attaching additi...

Page 8: ...ctors with color images of covert document security features Optional 3M Confirm Laminate imaging allows the inspectors to quickly verify the authenticity of the document It can also indicate if documents have been tampered with by revealing marks or other damage The following images were taken using the 3M AT9000 MK2 Full Page Reader Visible Image Infrared Image Ultraviolet Image 3M Confirm Lamin...

Page 9: ... true color imaging ensure that the 3M AT9000 MK2 Full Page Reader will deliver superior accurate images of challenging documents in demanding conditions including those with holographic laminates Without Anti Glare Technology With Anti Glare Technology Overhead Ambient Lighting Ambient Light Removed Copyright 2018 IDScience Inc Rev 20180725 ...

Page 10: ...Page Reader with optional magnetic stripe reader and removable document hood Document window The document window is a glass surface located on top of the reader Place documents on the window to scan them The reader will automatically detect when a document is placed on it Keep this surface clean to ensure optimum operation of the reader See Cleaning the reader on page 34 Indicator lights The indic...

Page 11: ...the back panel USB peripheral ports will not be available A power supply is included with each 3M AT9000 MK2 Full Page Reader 3M recommends the use of the supplied power supply for best performance Document hood The AT9000 MK2 Full Page Reader features a semi enclosed hood that performs two functions it holds the document in place to enable hands free operation and it minimizes ambient light to en...

Page 12: ...he reader will not work if connected to a USB 1 1 port A PC running Windows 2000 SP4 XP Vista 7 Administrative rights to install the software If you are installing multiple readers with the RFID option ensure a minimum of 25 cm 10 inches between readers to prevent potential interference Installation overview Installation consists of the following steps 1 Unpack the reader 2 Install the software 3 ...

Page 13: ...nts from the packing material 2 Verify that all the parts described have been received If any parts are missing contact 3M Global Technical Services GTS 3 Keep and store the original packaging in the event that the reader requires shipment back to 3M for maintenance Note If the reader has been stored in a cold environment i e below room temperature allow the reader warm up for a minimum two hours ...

Page 14: ...install the reader software 1 Download the latest SDK software from the FTP link Click on the 3M Page Reader SDK x x x Setup exe link and save the exe file to a known location on the host PC for example the desktop 2 Run the downloaded exe file The installation wizard starts 3 Click Next to proceed with the installation The software license is displayed If you accept the License Agreement select I...

Page 15: ...o be visible to all users or just yourself 5 Click Next to proceed with the installation The Select Components screen is displayed Click Typical 6 Select the shortcuts that the installation should create 7 Click Next The Ready To Install window is displayed Copyright 2018 IDScience Inc Rev 20180725 ...

Page 16: ...r the reader device drivers is displayed 9 Review the installation notes for any specific instructions 10 Click Next to proceed with the installation The device drivers are installed After the driver installation the final installation page will be displayed 11 Click Finish The installation of the software and drivers is complete Copyright 2018 IDScience Inc Rev 20180725 ...

Page 17: ...e backward slightly allowing the connector to disengage from the reader To connect the reader cables Note Only use the provided USB cable and optional power supply with the reader Using a non approved third party USB cable or power supply will void the warranty and may negatively affect operation 1 Connect the USB cable I Insert the Type B connector into the USB port located on the back of the rea...

Page 18: ...pidly if no USB connection is detected The blue Ready and red Error lights flash rapidly if a USB 1 1 connection is detected The reader will not transfer document images over a USB 1 1 connection However contactless and contact chip reading will function over a USB 1 1 connection Test the reader installation After installing the reader perform a quick test to ensure the reader is functioning prope...

Page 19: ... the lights during the scanning procedure The Ready light blue turns off and the Busy light yellow turns on while the reader scans and processes the data The OK light green turns on indicating a successful read The Ready light blue turns on indicating that the reader is ready to scan another document The data from the test card is sent to the host computer and the results displayed on the PC scree...

Page 20: ...e recognition The AT9000 MK2 Full Page Reader with RFID option can detect and read information encoded on contactless integrated circuits chips in passports and ID cards Whether the chip is in the front or rear cover the data page or any other page the reader s antenna will detect and read the chip You do not have to turn the book around to ensure the chip is read Document layout Identification ca...

Page 21: ...the document must lie flat against the document window The leading edge of the booklet or card should be all the way to the back of the document window and underneath the document clip if installed The left edge of the booklet must be against the document guide 4 When the document reaches its proper position the reader will automatically start scanning the document Note The outer half of the bookl...

Page 22: ...er cleaning cloths contact Global Technical Services GTS See page 32 for more information Do not use abrasive cleaners or solvents These may scratch the glass or damage the plastic To clean the reader 1 Power off the reader by depressing the power switch and holding for approximately 1 second 2 Remove the hood as described on page 24 3 Clean the document window with a clean 3M Scotch Brite Microfi...

Page 23: ... However unless you need to scan an oversized document you should always leave the document hood attached The document hood protects the glass and also improves scan quality and speed by reducing the amount of ambient light To remove the document hood 1 Lift up on the side tabs 2 Unsnap the left side of the hood and remove 3 To re attach the document hood ensure that the pin on the right of the ho...

Page 24: ...t To replace the document window glass 1 Remove document hood as described on page 24 2 If an optional module is attached to the back of the reader I Remove the two screws securing the module II Remove the center screw securing the document guide and clip assembly If there is no optional module remove the three retaining screws located on the back of the panel 3 Slide off the document guide and do...

Page 25: ...onents be free from dust or other contamination If any dust is present use compressed air to remove it from the optical chamber 6 Re attach the document guide Ensure that the guide hooks into the slot in the enclosure top 7 Re attach the document hood Ensure that the pin on the right of the hood is correctly seated before pressing down on the tabs on the left of the hood Copyright 2018 IDScience I...

Page 26: ...the clip To adjust the document clip height 1 Remove document hood as described on page 24 2 Lift and hold the document clip to its maximum height 3 Using an 1 8 inch hex screwdriver adjust the height of the set screw located near the top left corner of the document glass Turn clockwise to lower the default height of the document clip Turn counter clockwise to raise the default height of the docum...

Page 27: ...5 to 95 non condensing Communication Interfaces and Protocols Interface USB 2 0 480 Mbit s High Speed Host USB Power Reader can be powered from a single host USB 2 0 connector USB connectors One USB Type B connector host Two USB Type A connectors peripherals USB cable length 2 00 m 79 inches Aux USB power 5V DC 500mA per port with external power supply only RF Chip ISO 14443 2 3 4 Type A and B wit...

Page 28: ...65 EC Restriction of Hazardous Substances RoHS2 Directive 1 1 RoHS Compliant means that the 3M AT9000 MK2 Full Page Reader Product placed on the EU market after January 2 2013 meets the requirements applicable to electrical and electronic equipment EEE in the recast RoHS Directive 2011 65 EU including that the Product does not contain any of the following substances in excess of the maximum concen...

Page 29: ...ify that the USB driver is installed Verify that only one reader is connected to the host system and only one instance of the host application is running The Error LED illuminates when a document is scanned The document is non machine readable This is a normal condition when there is no machine readable data and only the image is captured from the document The document is poorly printed or does no...

Page 30: ...s do not change after reading an RF chip This is a normal condition RF status is displayed only on the host screen Reader becomes unresponsive Restart the PC application or disconnect and reconnect the USB plug from either the PC or the reader USB peripherals attached to the reader do not power on or do not function correctly You need to use the external power supply when attaching external device...

Page 31: ...tion of the actions taken to correct the problem The serial number of the reader located on the reader s bottom panel Contacting GTS Once you have the above information contact GTS via one of the following methods The Americas Direct line 1 613 722 3629 Main number 1 613 722 2070 Fax 1 613 722 2063 E mail 3M AiT gcs mmm com United Kingdom Direct line 44 0 1635 264 140 Main number 44 0 1635 580 666...

Page 32: ...rvice depot to where it should be sent 5 Return The end user system manager will carefully disconnect the defective equipment The reader should ideally be packaged in its original packing box If not a suitable box with sufficient packing material should be used to minimize damage during transit The RMA number should be prominently displayed on the shipping container in which the reader is being re...