3M™ AT9000 MK2 Full Page Reader User Guide
Maintenance
Returning the reader for maintenance
In the event of a suspected problem with 3M equipment, please use the following procedure.
To return a reader for maintenance:
1.
Diagnose
– The system manager will determine that there is an actual fault with the equipment
which cannot be corrected by following the procedures in this document or with local in-house
knowledge.
2.
Initiate Call
– The system manager should contact 3M GTS via telephone, fax, or email. GTS will
request a detailed description of the problem along with the serial number of the unit.
It is the
customer’s responsibility to include or have on hand all pertinent information.
3.
Response/Call Back
– A GTS representative will discuss with the system manager to determine
the problem. If the problem can be corrected locally by the system manager with the guidance of
the GTS representative, no further action will be required.
4.
Return Authorization
– If the problem cannot be corrected via telephone assistance, the GTS
representative will issue a Return Materials Authorization (RMA) number. The RMA number will be
used to track the failed reader, along with verification of the location of the service depot to where it
should be sent.
5.
Return
– The end user system manager will carefully disconnect the defective equipment. The
reader should ideally be packaged in its original packing box. If not, a suitable box with sufficient
packing material should be used to minimize damage during transit.
The RMA number should be prominently displayed on the shipping container in which the reader is
being returned. This reference number will ensure prompt processing of the equipment once it
arrives at 3M.
The CUSTOMER is responsible for insurance coverage on the reader in case of loss or damage
during transit to 3M. The reader should be returned to the 3M designated service depot.
6.
Shipping Instructions
– Four copies of a commercial invoice, a packing slip, a pro forma invoice,
or the following information, typed on letterhead, must be sent with the reader:
•
Description of equipment, including serial numbers
•
Quantity
•
Value and Country of Origin
•
Exporter (customer's company)
•
Consignee (3M)
Please affix the instructions to the outside of the container.
7.
Repair
– When the defective equipment is received at the service depot, the reader will be
repaired, tested and returned to the CUSTOMER’S central depot. Subject to unavoidable delays,
this effort should not exceed 10 business days (exclusive of shipping time).
Copyright 2018 IDScience Inc. Rev. 20180725
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