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3M™ Digital WallDisplay

© 3M 2004. All Rights Reserved.

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Troubleshooting

eBeam Software

Troubleshooting provides solutions for known issues with the eBeam system. This section covers the Microsoft

® 

Windows

®

 versions of eBeam Software.

eBeam Hardware Detection/Use

Message

eBeam

Try the following:

“eBeam not found. Check 
connection cable and power  
supply.” 
(This message might appear at 
application startup, or during the 
course of a meeting.)

Software

•  First check the hardware for your system as described, 

and then click 

Cancel

.

•  See 

Unable to Detect the Hardware

.

•  Do you have more than one copy of eBeam Software 

installed on your computer? If so, the other copy may 
be running and have control of the port. Shut down the 
other copy. We recommend that old versions of eBeam 
Software be uninstalled from your computer.

•  Exit the eBeam Software’s Meeting application and 

restart it.

•  Check that the eraser is not resting on the eraser pad.
•  If you are using a Serial-to-USB connector, follow the 

manufacturer’s setup instructions.

Status Line Message. “Could not 
autodetect eBeam Hardware.” 
or “Could not connect to eBeam 
Hardware on X.” (where X is a 
port)
(This message would most likely 
occur when you have selected 

Cancel

 from the 

eBeam not 

found

 message dialog box.)

Software

•  See 

“eBeam not found.”

 Check connection cable 

and power supply. (This message might appear at 
application startup or during the course of a meeting.)

•  See 

Unable to Detect the Hardware.

“The eBeam hardware is currently 
used by Projection mode. Would 
you like to use the eBeam 
hardware for this application?”
(This message might appear 
at application startup or after 
selecting

 Whiteboard Mode

.)

Software

•  Message displayed if you are trying to open or 

switch to eBeam Software’s Meeting application from 
Projection mode. 

Summary of Contents for Digiral Walldisplay 9200IC

Page 1: ...9 Rev B Copyright 2005 3M All Rights Reserved interactive whiteboard 9200IW deluxe interactive whiteboard 9200IC Operator s Guide Guide de l operateur Benutzerhandbuch Guida dell operatore Guía del operador 3 Digital Wall Display ...

Page 2: ... This page intentionally left blank for printed version ENGLISH ...

Page 3: ...ndix 58 FRANÇAIS Introduction 65 Installation et Configuration du Système 75 Fonctionnement 80 Télécommande 82 Marqueurs et effaceur numériques 86 Système de menu 88 Utilisation du 3M Digitale WallDisplay comme Tableau copieur 94 Entretien 98 Dépannage 107 Service après vente 115 Annexe 116 DEUTSCH Einleitung 123 Installation und Einrichtung des Systems 133 Bedienung 138 Fernbedienung 140 Digitale...

Page 4: ...llDisplay come Copiatrice 210 Manutenzione 214 Risoluzioni dei problemi 223 Informazioni per l assistenza 231 Appendice 232 ESPAÑOL Introducción 239 Instalación del sistema 249 Funcionamiento 254 Unidad de control remoto 256 Marcadores y borrador digitales 260 Sistema de menús 262 Utilizar el Digital WallDisplay como tablero para copias 268 Mantenimiento 272 Resolución de problemas 281 Información...

Page 5: ...ext 14 Part Identification 15 3M Digital Wall Display Features 16 Installation and System Setup Recommendation and Things to Consider Before Installing 17 Installing the Wall Bracket 18 Hanging the 3M Digital WallDisplay 19 System Setup 21 Operation Startup 22 Shutdown 23 Remote Control Unit Features 24 Forward Keypad 25 Rear Keypad 26 Installing or Replacing Batteries 27 Digital Markers and Erase...

Page 6: ...ges 40 Lamp Replacement 41 Resetting Lamp Hours 44 Replacing ProjectionScreen 45 Optical Engine Adjustment 46 Troubleshooting Common Problems and Solutions 49 Onscreen Messages 50 eBeam Software 51 eBeam Hardware Detection Use 51 Network Connection Shared Meetings 52 Writing Data Capture 53 EFI Meeting Applet 55 Background Images 56 Service Information Replacement Parts 57 Optional Accessories 57 ...

Page 7: ... local voltages The use of other replacement lamps outdoor operation or different voltages has not been tested and could damage the projector or peripheral equipment and or create a potentially unsafe operating condition 3M Digital WallDisplay Systems are designed to operate in a normal office environment 16 to 29 C 60 to 85 F 10 to 80 RH without condensation 0 to 1828 m 0 to 6 000 feet above sea ...

Page 8: ...educe the risks associated with glass dust falling from the projection arm into the eye Do not look up towards the projection arm in the event of lamp breakage To reduce the risk associated with high temperature related to a hot lamp assembly Wait at least 45 minutes for the lamp assembly to cool before replacing To reduce the risk associated with the release of high pressure related to a hot lamp...

Page 9: ...product s power cord and data cable so that they will not be tripped over To reduce the risk associated with chemical leakage hot battery surface and battery rupture Use only same type AAA alkaline batteries in remote control Use only same type AA alkaline batteries in presentation pen Use only same type CR2032 Lithium coin batteries in pens and eraser Avoid fire and heat sources above 100 C Do no...

Page 10: ...he Master Power Switch or unplug the power cord before pressing the On Off Button After the On Off Button is pressed the fan continues for approximately five minutes to cool the 3M Digital WallDisplay The USB or serial mouse cable must be connected between the 3M Digital WallDisplay and the computer when using Mouse mode Avoid excessive heat and humidity Do not mix old and new batteries or differe...

Page 11: ...es and or other countries IBM is a registered trademark of International Business Machines Corporation Apple Macintosh and Apple PowerBook are registered trademarks of Apple Computer Inc registered in the U S and other countries Intel and Pentium are registered trademarks of Intel Corporation or its subsidiaries in the U S and other countries Digital Light Processing is a trademark or registered t...

Page 12: ... Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide a reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communica...

Page 13: ...ive Collaboration 9200IW 3M Digital WallDisplay 9200IW with Interactive Whiteboard Model Differences Below is a table that identifies the differences between the 3M Digital WallDisplay models Model Number Projection Screen Copyboard Interactive Whiteboard 9000PD Easy Dry Erase and Projection NO NO 9200IW NO YES 9200IC YES YES The Copyboard feature allows you to print notes written on the 3M Digita...

Page 14: ...should ever need to be moved What s Next After the 3M Digital WallDisplay has been installed in your meeting room you are ready to set it up Please read this guide thoroughly before operating your new 3M Digital WallDisplay Be sure to check our web site www 3M com walldisplay regularly for updates and supplemental information POWER R MOUSE MENU INPUT BLANK MUTE ON OFF 1 2 3 4 5 6 Remote Control wi...

Page 15: ...ER S VIDEO RCA VGA DVI D OUT IN MENU KEYPAD 1 2 3 4 12 6 7 8 9 10 13 14 15 16 17 18 1 Facade 2 Lamp Housing Door behind facade 3 Projection Screen 4 Left Bezel 5 Remote Control Unit 6 Storage Door 7 Storage Door Window 8 On Off Button 9 Infrared Remote Sensor 10 Connection Panel Door 11 Right Bezel 12 Speakers 13 Projection Head 14 Projection Arm 15 Connection Panel 16 Menu Keypad 17 Status LED In...

Page 16: ...us every time Allows presenter to move without blocking image Built in powerful stereo speaker system Single button operation Hand held remote control for most functions Print your meeting notes directly to a PCL3 compatible printer 3M Digital WallDisplay 9200IC and 9200IW unique features Capture notes in color and save them in various file formats instantly JPEG GIF TIFF HTML PDF vector PDF EPS B...

Page 17: ... screen replacement The projection screen is removed from the side of the unit during replacement or service For ease of replacement and access position the unit 48 inches from the nearest obstruction or adjacent wall Low hanging lights The projection arm extends 3 1 3 feet from the unit while in operation Ensure that the projection arm will not come in contact with low hanging light fixtures Air ...

Page 18: ...ll wall studs in area 2 While holding the bracket in place use a carpenter s level to ensure the proper level and then mark the three hole locations on the wall Ensure that no studs are behind the hole locations To Floor 3 Using a Phillips screw driver screw the supplied anchors into the wall until they are flush with the wall surface 4 Align the wall bracket holes over the wall anchors and secure...

Page 19: ... the accessory box es from the top support 4 Remove the top support 5 Remove the plastic bag from the 3M Digital WallDisplay by lifting the top of the unit and pushing the bag towards the bottom of the unit Then set down the top 6 Lift up the bottom and remove the bag completely 7 Remove and set aside the tape holding the projection arm in place 8 Remove the projection arm shipping foam by opening...

Page 20: ...nit so that the projection arm is closest to the wall 2 Clear the path from the unit to the wall where it will be hanging Note Most of the weight is at the projection head speakers end of the 3M Digital WallDisplay 3 With one person holding each side of the unit carefully lift it into position so that the bracket slot is above the wall bracket Ensure that the unit is securely in place before relea...

Page 21: ...s USB port and provides wireless mouse control using the 3M Digital WallDisplay remote control Disk Pad button Audio Out Connects to an external audio amplifier and provides audio from the active audio source Audio In Connects to the audio output of a video device e g VCR or DVD and provides audio for both S Video and RCA video inputs S Video Connects to an S Video output signal RCA Video Connects...

Page 22: ...tal WallDisplay is in standby mode The large oval On Off Button will be backlit amber after several seconds 3 Press the On Off Button in the center of the lower front panel The projection arm will extend outward from its housing at the top of the 3M Digital WallDisplay unit Do not block its movement 4 When the projection arm is fully extended the lamp will turn on automatically It will reach full ...

Page 23: ...et period before the On Off Button will function again During this period the On Off Button will flash red The fan will continue to run for approximately five minutes to cool the unit Note If the 3M Digital WallDisplay will not be moved or disconnected leave the Master Power Switch on for your convenience Do not turn off the Master Power Switch or unplug the power cord before pressing the On Off B...

Page 24: ...splay unit DISK PAD Press to control the computer s mouse navigate the menu system or control the Pointer or Reveal functions R MOUSE Press for right mouse button function in mouse mode MENU Press to display onscreen menu system BLANK Press to turn the screen blank ing function on off INPUT Press to change source of input VOLUME Press to adjust the speaker and Audio Out sound level TIMER Press to ...

Page 25: ... control the path of the Reveal function While using the onscreen menu system or Pointer function the computer Mouse function is temporarily disabled To regain computer mouse control turn off the current function or the onscreen menu system Note The USB or serial mouse cable must be connected between the 3M Digital WallDisplay and the computer when using Mouse mode R Mouse Acts as the right mouse ...

Page 26: ... function on off The timer will display on the screen and begin to count down To change the Timer value refer to the On Scrn Timer sub menu in the Tools menu Freeze A moving image can be stilled or frozen when the Freeze button is pressed To release the Freeze function press the Freeze button again Reveal Press to turn the screen reveal function on off Press the Disk Pad in the desired reveal dire...

Page 27: ...es 1 Push and slide the battery compartment tab in the direction shown then lift it off 2 Install two AAA batteries as indicated by the diagram inside the compartment 3 Snap the battery compartment cover back on Note Avoid excessive heat and humidity Do not mix old and new batteries or different types of batteries ...

Page 28: ...arker compartment 3 Remove the cap from a bullet tip dry erase marker Be sure the marker color matches the color ring on the marker sleeve Insert the marker into the eBeam sleeve Close the marker compartment Note The eBeam Software detects the color of the marker sleeve not the color of the marker inside it unless specifically changed Normal pressure on the marker as you write on the 3M Digital Wa...

Page 29: ... signals from the digital eraser in the same way as the digital markers The eraser sends an erase signal when you press the felt eraser against the 3M Digital WallDisplay screen Remove the battery cover on the top of the digital eraser by twisting a coin counterclockwise in the slot Insert two coin batteries CR2032 with the positive side up Screw the cover back on ...

Page 30: ... simultaneously Move the slider toward Colorful to achieve maximum color saturation and contrast Move the slider toward Bright to achieve maximum brightness To adjust the Colorful Bright slider 1 Open the menu system by pressing the remote control Menu button or any arrow on the Menu Keypad 2 Select the Colorful Bright slider by pressing the up or down arrows on the remote control Disk Pad or Menu...

Page 31: ... or Menu Keypad 4 Close the menu system by pressing the Menu button or scrolling to Exit and selecting it with the right arrow of the Menu Keypad Volume Slider The Volume slider adjusts the speaker and audio output sound level Move the slider toward the right to increase the sound Move the slider toward the left to decrease the sound To adjust the Volume slider 1 Open the menu system by pressing t...

Page 32: ... The sound will turn off 4 Close the menu system by pressing the Menu button or scrolling to Exit and selecting it with the right arrow of the Menu Keypad Mute function ON To turn the Mute menu function off 1 Open the menu system by pressing the remote control Menu button or any arrow on the Menu Keypad 2 Select the Mute menu function by pressing the up or down arrows on the remote control Disk Pa...

Page 33: ... 3 Press the right arrow of the Disk Pad or Menu Keypad repeatedly until the desired input option is shown 4 Activate the input option by pressing the left arrow of the Disk Pad or Menu Keypad 5 Close the menu system by pressing the Menu button or scrolling to Exit and selecting it with the right arrow of the Menu Keypad Reset All Menu The Reset All menu function sets all menu settings to their de...

Page 34: ...er Sync Adjusts the expected pixel number in a single video line Use this to eliminate banding Main Returns to main menu Exit Leaves the menu system To open the Image Adj submenu 1 Open the menu system by pressing the remote control Menu button or any arrow on the Menu Keypad 2 Select the Image Adj sub menu by pressing the up or down arrows on the remote control Disk Pad or Menu Keypad 3 To open t...

Page 35: ... disabled press the Input button on the remote control to select the next available input source Usage Hrs Displays and or resets 3M Digital WallDisplay s and lamp s operating time in number of hours Audio Adjust Allows you to adjust the bass and treble To open the Tools sub menu 1 Open the menu system by pressing the remote control Menu button or any arrow on the Menu Keypad 2 Select the Tools su...

Page 36: ...higher and 64 MB RAM or Mac OS X 10 1 or higher 10 MB available hard drive space One available USB port Installing the Software Installing the eBeam Software for the 3M Digital WallDisplay is quick and easy Just follow these steps below Install for PC Computer 1 Insert the CD labeled 3M Digital WallDisplay Software and Documentation into the PC s CD ROM drive 2 The CD will automatically display a ...

Page 37: ...eractive Stylus is used the same way a mouse is used on a PC including the right click function but the Print and Clear buttons will have no effect Using Copyboard Mode 9200IC Printer Computer Top LED Light Legend NO DATA IN MEMORY MEMORY CONTAINS DATA BOARD IS RECEIVING DATA No light Quickly blinking green Slowly blinking green CONNECTION ERROR PRINTING ERROR Solid red Slowly blinking red DATA IS...

Page 38: ...mber COMMUNICATING WITH A PC Printer Computer VGA 1 Turn on the 3M Digital WallDisplay unit and wait for image to appear on the screen 2 Use the eBeam Interactive Stylus instead of a dry erase marker 3 From the eBeam system tray menu choose Use with Projector 4 From the eBeam system tray menu choose Calibrate Projection Area 5 Follow all on screen directions from the calibration wizard ...

Page 39: ... those components do Button A Menu Button Button A the Menu Button is the equivalent of the right click button on your mouse Button B Show Hide Interactive Tools Button Button B the Show Hide Interactive Tools Button shows hides the eBeam Interactive menu Pen Tip The Pen Tip performs the same action as the left click button on your mouse Battery Cap The battery cap unscrews counter clockwise to al...

Page 40: ...urn off the 3M Digital WallDisplay and replace the lamp with a new one Using an old lamp in the 3M Digital WallDisplay could cause a malfunction Onscreen Lamp Messages PLEASE CHANGE THE LAMP The lamp has been in use for 1400 1499 hours and needs to be changed After replacing the lamp reset the lamp timer THERE ARE x HOURS OF LAMP LIFE REMAINING THE WALLDISPLAY WILL SHUT OFF IN 40 MINUTES The lamp ...

Page 41: ... There are two indentations behind the top of the facade near each end Grasp facade plate at each indentation and pull out and down to remove plate Facade 4 Loosen the self contained screw at the upper righthand corner of the lamp housing door with a standard screwdriver 5 Two black wires connect to the lamp cartridge by a black plastic receptacle on the right side of the lamp cartridge Lamp Cartr...

Page 42: ... receptacle with other hand 5b 5a 6 Open the latch by moving the metal lever to the left Lever 7 While holding the latch open grasp the lamp cartridge and pull it straight out of the lamp compartment 8 Holding the latch open slide the new lamp cartridge into place 9 Reconnect black wires to the receptacle 10 Close the lamp housing door and tighten the screw ...

Page 43: ...ojection arm as shown then snap firmly into place 12 Align the slots and tabs of the left side of the facade and projection head as shown then snap firmly into place Note You must hear or feel a distinctive snap to ensure facade is securely attached Whenever the lamp is replaced please reset the total lamp operating time Refer to next page ...

Page 44: ...lay the total operating time of the lamp 3 Select Lamp Reset from the next pop up list 4 Select Exit Note Do not reset the lamp hours if the lamp cartridge was not changed This can damage internal components Important Note This lamp contains mercury Don t throw lamp cartridge in the trash Dispose of the lamp cartridge in accordance with your respective governmental agencies for hazardous waste For...

Page 45: ...into the notch located on the sides of each bezel near the top The bezel will easily snap on and off for screen replacement 3 Slide the screen straight out of the open side Be sure to allow approximately 4 feet of clear space on either side of the 3M Digital WallDisplay to do this 4 Insert new screen into the open side and slide into place Ensure that the screen is centered before replacing the si...

Page 46: ...ustment move the arm assembly up and down to relieve any stress and see if the arm will realign itself and project an aligned image 1 Locate the access door on the under side of the projection arm 2 Slide the door release catch to the open position using the blade of a small screwdriver Carefully lift outward to remove the optical engine door 3 Locate adjustment screw for side to side screen adjus...

Page 47: ...ent screw to move screen image from side to side if required Tighten locking screw 5 Locate adjustment screw for right side screen adjustment Locate locking screw for right side adjustment 6 Loosen locking screw Then use blade screwdriver on adjustment screw to move right side screen image up and down if required Tighten locking screw ...

Page 48: ...locking screw for left side adjustment 8 Loosen locking screw Then use blade screwdriver on adjustment screw to move left side screen image up and down if required Tighten locking screw Note After making adjustments it may be necessary to perform the side to side adjustment to center the image properly 9 Replace the optical adjustment door ...

Page 49: ...mputer the external monitor port is not turned on Turn on input source The lamp will not ignite or has turned off The internal temperature is too high Clear blocked ventilation holes The lamp has reached maximum life or has prematurely failed Replace lamp The projection arm opens then closes The lamp will not ignite Replace lamp Sound is heard with no picture The VGA Video cables are not connected...

Page 50: ...and the sensor Remove obstacle The remote control s batteries are exhausted Replace batteries The menu system will not display The menu system will not display without an input source displayed Connect an active input source to unit Onscreen Messages Message Meaning No input is detected 3M Digital WallDisplay is not receiving a signal from an external source Check the cable connections and verify ...

Page 51: ...uninstalled from your computer Exit the eBeam Software s Meeting application and restart it Check that the eraser is not resting on the eraser pad If you are using a Serial to USB connector follow the manufacturer s setup instructions Status Line Message Could not autodetect eBeam Hardware or Could not connect to eBeam Hardware on X where X is a port This message would most likely occur when you h...

Page 52: ...server See Proxy Server Setup Even if you think you aren t behind a proxy server firewall you might be Your ISP might have a firewall set up causing this problem Try Add a new server see Adding a Meeting Server with a DNS meetings e beam com and port 443 This option is only available in version 2 1 and later Newer versions of the software automatically attempt to connect through port 443 but it ma...

Page 53: ...nal Make sure that you are pressing the digital marker firmly against the 3M Digital WallDisplay when you write The marker is designed to write with a normal amount of pressure by the writer however it is possible to write so softly that the marker does not send out a signal Digital marker strokes are shown in eBeam Software s Meeting application in the wrong color Hardware Make sure you are using...

Page 54: ...ear in eBeam Software s Meeting application Software Make sure you are writing within the calibrated image area on the whiteboard Digital eraser does not erase Software Press the eraser down on the whiteboard If you do not hear a faint buzzing noise replace the batteries Choose eBeam Hardware Detect eBeam Hardware from the eBeam Software s Meeting application Tools menu and then check the status l...

Page 55: ...se port 80 as the default connection port Try hosting the eBeam meeting over port 81 or some other port value Try From the Share Meeting dialog box see Hosting Sharing a Meeting select Use my PC to host this meeting then type 81 in the Port text box Participants attempting to log in to the meeting should type http meeting_name 81 where meeting_name is the name entered in the Meeting Name text box ...

Page 56: ...dsheet eBeam Software s Meeting application cannot import a spreadsheet containing a graph See Loading an Excel Spreadsheet as a Background Image Background image quality is bad Software Background images that are sent to the applet meeting viewer are highly compressed to make the image faster to download Using the eBeam Software s Meeting appli cation is better if you wish for background images t...

Page 57: ...creen 78 6969 9469 4 3M Vikuiti High Brightness Screen 78 6969 9471 0 Optional Accessories Accessory Tray right side 78 6969 9753 1 Accessory Tray left side 78 6969 9754 9 Ordering Parts or Getting Information For product information product assistance service information or to order accessories please contact 3M Customer Service at the following numbers In U S or Canada 1 800 328 1371 In other lo...

Page 58: ...D 1208 mm x 1350 mm x 179 mm Weight Approx 85 lbs Video Compatibility NTSC NTSC 4 43 PAL PAL N PAL M SECAM Computer Video Compatibility VGA to SXGA Mouse Emulation PC serial mouse ADB and USB Input Output Terminal Computer Input Signals Analog RGB 15 pin mini D Sub Digital RGB DVD D digital only Audio 3 5 mm stereo mini jack Video Input Signals S Video Mini DIN 4 pin Audio Out RCA jacks RS 232 Con...

Page 59: ...x 3 0Vp p Audio Output Signal 0 200m Vrms 1k Ohms Video S Video Luminance Signal 1 0Vp p 75 Ohms Chrominance Signal 0 286Vp p color burst 75 Ohms Video Signal 1 0Vp p 75 Ohms Audio Input Signal 200m Vrms 20k Ohms Computer Compatibility Resolution Refresh Rate Horizontal Frequency 640x400 85 Hz 37 9 kHz 60 Hz 31 5 kHz 72 Hz 37 9 kHz 75 Hz 37 5 kHz 85 Hz 43 3 kHz 800x600 56 Hz 35 1 kHz 60 Hz 37 9 kH...

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Page 61: ... This page intentionally left blank for printed version ...

Page 62: ...portant Notice All statements technical information and recommendations related to 3M s products are based on information believed to be reliable but the accuracy or completeness is not guaranteed Before using this product you must evaluate it and determine if it is suitable for your intended application You assume all risks and liability associated with such use Any statements related to the prod...

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