DT-01822A
Kiosk ePassport Reader User Guide
© 3M 2007 All rights reserved.
27
Appendix D: Customer Service
If a problem cannot be solved using Appendix B: Troubleshooting on page 23, contact Global
Technical Services (GTS) at 3M.
Before Contacting GTS
Be prepared to provide the information required to properly diagnose the problem:
•
A detailed description of the problem
•
A detailed description of the actions taken to correct the problem
•
The serial number of the reader (located on the bottom panel)
Contacting GTS
Once you have the information regarding the problem, use one of the following methods to
contact GTS:
North America
GTS direct line:
+1 613-722-3629
3M main number:
+1 613-722-2070
fax:
+1
613-722-2063
UK Office
GTS direct line:
+44 (0) 1344-858371
3M-UK: +44
(0)
1344-858000
fax:
+44
(0)
1344-858792
email:
3M-AiT-gcs@mmm.com
Return to Depot - Maintenance Procedure
In the event of a suspected problem with 3M equipment:
Diagnose
The end user system manager will ascertain that there is an actual
fault with the equipment that cannot be rectified with the use of the
applicable User Guide or local in-house knowledge.
Initiate Call
The end user system manager should contact GTS through one of
the following communications mediums: phone, fax, or email. A
detailed description of the problem along with the serial number of
the unit will be requested. It is THE CUSTOMER’s responsibility
to include or have on hand all pertinent information.
Response/Call Back
A GTS representative will discuss with the end user system
manager to ascertain the nature of the problem. If the problem can
be rectified locally by the end user system manager with the
guidance of the GTS representative, no further action will be
required.
Summary of Contents for Kiosk ePassport Reader PV35-02 Series
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