SECTION 5: SYSTEM TROUBLESHOOTING GUIDE
5-5
CAUSE
A.
Electrical service to unit interrupted.
B.
Time improperly set.
C.
Safety brine valve not opening.
D.
Salt "bridged" in brine tank.
A.
Bypass open.
B.
Valve programming incorrect.
C.
No salt in brine tank.
D.
Excessive water usage.
E.
Unit installed backwards.
F.
Unit undersized.
A.
Regenerant piston failure.
B.
Salt setting too high.
C.
Injector screen plugged.
D.
Drain line frozen, plugged or re-
stricted.
E.
Salt "mushed" or sand from salt
plugging bottom of brine tank.
F.
Incorrect brine line flow control
(BLFC).
A.
Foreign material in control valve.
B.
Internal control leak.
C.
Control valve jammed in brine or
backwash position.
A.
Salt setting too high.
B.
Cyclone (distributor) tube too short.
A.
Sodium residual resulting from wa-
ter having very high hardness or
total dissolved solids (TDS).
A.
Iron build-up in line to water condi-
tioner.
B.
Iron build-up in water conditioner.
C.
Well pumping sand.
D.
Pump losing capacity.
A.
Magnesium rod in water heater.
A.
Hydrogen sulfide ("sulfur") in water
supply.
B.
Bacterial iron in water supply.
C.
Algae in water supply.
A.
Air in water system.
PROBLEM
1.
Hard water, (unit not
using salt; liquid level
in brine tank not too
high)
2.
Hard water, (unit
using salt; liquid level
in brine tank not
too high).
3.
Liquid level in brine
tank TOO high.
5.
Water continuously
flows to drain.
6.
Water tastes salty.
7.
White
spots
on
glassware and dark
surfaces.
8.
Low water pressure
(low flow rate).
9. "Rotten egg" smell
(from
hot
water
ONLY ).
10. "Rotten egg" smell
(from both hot and
cold water).
11. Loss of resin through
drain line.
SOLUTION
A.
Assure permanent electrical service (check fuse, plug, pull chain
or switch.)
B.
Check programming function.
C.
Replace safety brine valve.
D.
Breakup salt.
A.
Close bypass (replace if necessary).
B.
Check valve programming.
C.
Add salt; maintain above water level.
D.
Check programming function.
E.
Reinstall unit.
F.
Replace with larger unit.
A.
Inspect regenerant piston.
B.
Reset timer.
C.
Clean injector and screen.
D.
Free drain.
E.
Clean out brine tank (see instructions).
F.
Replace with correct flow control (See specifications).
A.
Remove piston assembly and inspect bore; remove foreign
material and check control in various regeneration positions.
B.
Replace seals and/or piston assembly.
C.
Replace piston, seals and spacers.
A.
Check salt setting.
B.
Replace.
A.
Installation of additional water treatment equipment such as re-
verse osmosis or demineralization.
A.
Clean line to water conditioner.
B.
Clean control and add Iron-X Mineral Cleaner to resin bed; increase
frequency of regeneration.
C.
Install sand trap.
D.
Contact pump repair service.
A.
Replace with aluminum rod or remove.
A.
Install Sul-X Sulfur Reduction System.
B.
Install Chem-Free Iron Reduction System.
C.
Pour approximately 1/2 cup laundry bleach into brine well just
before regeneration as frequently as necessary.
A.
Assure that well system has proper air eliminator control; check
for dry well condition.
