6.2 Troubleshooting of the Softener
1.No soft water after
regeneration
2.No soft water
3.No water flow signal of
the control valve
Problems
Possible Causes
Solutions
6.1.3 Conduct regular checks on the time of the day setting to ensure that regeneration is performed
at the set timing. Refer to Section 4.3.2.
6.1.4 To prevent service problems, the brine tank should be emptied and flushed out with a garden hose
when dirt and other insolubles accumulate. Cleaning of brine tank is recommended every 6-12 months.
Steps to follow for brine tank cleaning:
(1) Disconnect brine line at either end.
(2) Turn brine tank upside down and discard old salt.
(3) Rinse out with a garden hose.
(4) Reconnect brine line.
(5) Before loading salt, using a pail or garden hose add enough water to the brine tank to cover the
salt grid lower shelf, at least one (1) inch in depth. Then add initial salt to brine tank and add one
cup of unscented laundry bleach to the brine well.
(6) Perform approximately once a year if rock salt is used; with other types of salt, approximately
once every other year
a.No softening salt in the salt box
b.Particulate impurities in brine tank
will cause salt tube obstruction
c.Sewage pipe is blocked or frozen
and the water injector is blocked
d.Fault of salt valve
a.Bypass valve is on the bypass position
b.Import waterway reverses
c.The power supply is not inserted
d.Raw water hardness increases
e.The flow meter is damaged and causes
no regeneration. There exists water
leakage in user's pipeline.
a.Bypass valve is on the bypass position
b.Import waterway reverses
c.The flow meter is damaged
d.Flow meter sensor plug is not inserted or
is damaged
e.The damage of circuit board
a.Restore the bypass valve to the service state
b.Repair water pipeline
c.Replace the flow meter
d.Insert the sensor plug or replace it
e.Replace circuit board
4.The control valve flow
has signal but there is no
use of water
5.The water is salty
a. here exists Water Leakage in user's
pipeline
a.The inlet pressure is too low to clean out
the sewage pipe, causing constrictor
obstruction and excess water in brain tank.
a. Increase the water pressure to exclude
obstruction with a booster pump, check or
replace brine tank
a.Repair leakage point
a.Restore the bypass valve to the service
state
b.Repair the water pipeline
c.Change power supply
d.Reset the regeneration cycle
e.Repair or replace the flow meter
, repair
leakage point
a.Refer to the 6.12, add softening salt to the
brine
tank
b.Remove the salt valve, clean the salt
absorption
pipe, water injection pipe and the
brine tank
c.Clear jams, pay attention to environmental
temperature, change the installation location,
make
sure the sewage pipe is not twisted,
disassemble
and clean the water injector
d.Repair or replace brine tank
