User manual
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Chapter 6 Repair and Service
The company provides a five-year product warranty, from the date of shipment. According to the product
specifications, during the warranty period, the company will be free to repair or replace the product if the product
has any failure or operation fails. However, these commitments do not cover damage caused by improper use,
accident, natural disaster, improper operation or incorrect installation.
To ensure that consumers benefit from our managed series switches, try to get help in the following ways:
Internet service.
Make a call to our technical office.
Return or replace product.
6.1 Internet Service
Please visit http://www.3onedata.com
6.2 Make a call to our technical office
You can call our technical support office, the company has professional technical engineers to answer your
questions and help you resolve your problems at the first time. Free Service Hotline 400-600-4496
6.3 Repair or Replace
Please to confirm with our technical staff if your product need to repair, replace or return, and then contact
our sales man to get a deal with the problem. The above should be in accordance with the company's handler to
negotiate for treatment with our technical and salesman to complete the repair, replacement or return.