User manual
49
Appendix 2 Treatment of common problem
1. Why the page is not normal when configured by a web browser?
Before the access to WEB interface, please clear the IE cache and cookies. Otherwise, the WEB interface may be
not normal.
2. How to do if you forgot password?
You can load factory default to get the initial password if forgot the password, the exact method you can search in
BlueEyes_
Ⅱ
. The initial user name and password is ―admin‖.
3. Whether the effects are equivalent that make the configuration via web and BlueEyes
Ⅱ
?
Configuration of both is the same, are not in conflict.
4. What kind of alarms will be informed to technical except displayed in BlueEyes_ II?
The computer buzzer of monitoring host will continue to make alarm sound when got alarm information.
5. Why can not increase the bandwidth after configured trunking?
Check the Trunking Port's properties are coincident, including rate, duplex mode, VLAN etc.
6. How to deal the problem that some of ports can not access?
When some of ports can no access, that may be line fault, network card failure and switch port failure, by the
following test to find faults:
1. Only change a new Ethernet cable.
2. Use the same Ethernet cable and switch port, to replace the computer.
3. Use the same Ethernet cable and computer, to access other ports.
4. If have confirmed switch fault, please contact manufacture to repair.
7. What about the order of port adaptive status detection?
Port to detect the status in the following order: 100Mbps full duplex, 100Mbps half duplex, 10Mbps full-duplex,
10Mbps half duplex, in descending order to detect and automatically connect with the highest speed.